Think twice before buying from PCSpecialist

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Max_logun

Member
Me and my brother brought 2 PCs from PCS just before Christmas both the PCs have the same spec and both had faults upon delivery, after many phone calls to PCS the PC with the most faults was returned for repair, on return its still had faults. We have asked PCS for a full refund but as yet they have not bothered to even contact us about this and it has been well over a week now, so have a good think before you buy from them.
I'm guessing this post wouldn't stay on the forum for long if at all. 2 very unhappy costumers here
 
keynes

keynes

Multiverse Poster
Sorry to hear about that, what sort of problems did you experience? did you try to call them to get it sorted?
 
steaky360

steaky360

Moderator
Moderator
It really sucks to hear you've been having issues. But (not sure if it will matter to you or not) this post will remain on the forums, I've not seen PCS delete/remove any forum posts, even those that are just blatantly bashing them (which you're not, you're expressing your views in a calm manner).

Is there not hope? If you could tell us about your issues, there is a (perhaps small) chance we can help :)
 
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M

Max_logun

Member
Appreciate the offers to help guys but my brother has had enough after wasting hours on the phone "over £20 in call charges" with there tech support he just wants his money back so he can go else where. I was very disappointed when they both had faults out the box they are suppose to have quality control but to miss the same fault on 2 machines and 2 other faults there are no excuses. Both PCs have a cold boot fault and will not boot up when you first turn them on, you have to switch them off and on again or reset them.
 
steaky360

steaky360

Moderator
Moderator
Do you know what's already been tried to solve the cold boot fault? Does the PC show any signs of life before you switch it off then on again? Or is it totally dead (no fans/lights/noise/beeps/grunts/etc.)?
 
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Max_logun

Member
Lights up fans kick in but then nothing, monitor remain black receiving no signal. No idea what they tried on the PC that was returned as it came back still with the cold boot fault.
 
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Max_logun

Member
Again I appreciate the help but this is something PCS should have sorted when it was returned, bearing in mind it shouldn't have left their workshop with any faults at all. The whole point in buying from them was so we wouldn't have to mess about or have any compatibility issues.
Thank you but my bother isn't interested now having wasted so much time already he just wanted a PC that worked.
 
tom_gr7

tom_gr7

Life Serving
Gutted you ran into issues mate.

Although, it might not even be PCS's fault. I mean PC's do tend to have minor issues pop up frequently. In my opinion this is just the nature of windows, minor issues pop up all the time. Many of which could be due to a large number of reasons, from software, to a setting somewhere or could be a hardware fault.

Perhaps you could explain what the issue actually is? I would be happy to lay money on the fact that someone on here will have a pretty good idea what the issue is and how to fix it. I understand you are probably annoyed/angry as you have spent alot of money on a gaming PC' and have issues with it. But my point is, don't give up just because of a single issue. Sure you could get your money back and buy elsewhere, but what if you get an issue with another seller? what then? I know for a fact no other custom pc builder offers the high level of customer service that PCS offers. You honestly wont match it.

I hope you get sorted, but don't be in a rush to press for the refund until you have really exhausted every avenue possible.

Try creating a thread in the tech support section, post up both specs and in as much detail as possible explain the issue.
 
mantadog

mantadog

Superhero Level Poster
Yeah just to echo what the guys have said already. Not many other places would let you rant and rave on their forums like this. PCS will get this fixed if you let them. Post up a question ad we can maybe even get it fixed for you.

No saying your next experience will be any better with someone else, but they could just totally blank you. PCS wont...
 
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Max_logun

Member
you say they wont blank us they have so far, as I said been well over a week and they have not bothered getting in touch to get this sorted so I can only judge by my own experience and it doesn't seems they are interested at all in sorting things out.
 
steaky360

steaky360

Moderator
Moderator
I actually only said they wouldn't delete this thread (and they wont), the forums are not an official line for support so posting here may not get you anywhere. I thought you were looking for a refund and not to get something fixed?

You need to ring PCS and discuss it with them to request a refund.

Check out Section 5 of the Ts and Cs.
http://www.pcspecialist.co.uk/terms/
 
mantadog

mantadog

Superhero Level Poster
The trouble with email is it can get bounced around all over the shop. The guy who picks up the initial email probably has to send it to someone else who can action it etc. I know they are experiencing a backlog at the moment with regards to emails, possibly 7-10 days or so is too long but its always bets to give em a call directly. I know you have paid quite a lot for the calls already but if your serious about wanting a refund, it may be the quickest way.

Again, why not post a detailed post over in the tech support section and someone will at least be able to point you in the right direction regarding a fix for your issues.
 
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Max_logun

Member
That's what we are waiting for, sent them a letter not an email " snail mail " putting down what we want and they have not got in touch, don't think we should have to keep on chasing after them they should just have the courtesy to contact us and make arrangement to get this sorted. As previously mentioned my brother has already spent many hours on the phone with them and we think it is unreasonable to spend even more time trying to get them to sort the PCs. How many times do you think you should keep sending a PC back and loosing it for a week to get a fault repaired only to receive it back still with the fault ?
@mantadog
not really ranting and raving just telling folks what's happened to us thus far and letting others know that this could happen to them. I can only go on my own experiences in this issue
I appreciate you guys are trying to help and I'm not posting here for PCS to help just letting folks know how they are performing so far with our issue.
 
tom_gr7

tom_gr7

Life Serving
mate, honestly, make a thread, explain the issue in as much detail as possible. I can almost guarantee it will either be solved or give you a good idea of what the issue could be.
 
steaky360

steaky360

Moderator
Moderator
It does sound like there's been some slip ups with regards to your order. Part of the problem is you're waiting for them to respond essentially 'as a matter of principle'(I totally understand why). I'm not saying you should have to spend more time on the phone, but its really the quickest way to get it sorted out. If you use the call-waiting times page before you call then you should be able to gauge whether you'll be on the phone for a long time before they pick up, which is a start at least.

However to answer your question, I personally think you should send the PC back more than once (as far as I'm aware you've only sent it once) to be repaired however I entirely understand your brothers reluctance to do so hence the request for a refund.

Honestly I'd suggest giving them a call to get it sorted rather than waiting for them to get in touch with you. More so to speed up the process than anything else.

Fingers crossed you get it sorted soon!
 
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Megusta

Member
Hi mate

For me it sounds like the same problem I've had on one of my PCs. I removed the dedicated Radeon GPU and then plugged the monitor into integrated motherboard GPU port.
 
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