UltraNote: 14" laptop keyboard problem

rajsidhu

rajsidhu

Member
Some keys on UltraNote: 14" laptop keyboard have stopped working.

Has anyone else had this issue?

Is there a fix for this?

Thanks
 
rajsidhu

rajsidhu

Member
The keys that are not working are:-
Backspace
[
:
@
u,i,o,p,j,k,l,m all work as it the fn key is pressed - when function is presses the letters appear (so it's the opposite way around!)

FULL SPEC BELOW:-
Chassis & Display
UltraNote: 14" Glossy HD LED Backlit Widescreen (1366x768)
Processor (CPU)
Intel® Core™ i7 Quad Core Mobile Processor i7-4712MQ (2.30GHz) 6MB
Memory (RAM)
8GB HyperX IMPACT 1600MHz SODIMM DDR3 (1 x 8GB)
Graphics Card
INTEL® HD GRAPHICS MEDIA ACCELERATOR 4600
1st Storage Drive
250GB Samsung 840 EVO 2.5" SSD, SATA 6Gb/s (up to 540MB/sR | 520MB/sW)
DVD/BLU-RAY Drive
UltraNote Series: 8x SATA DVD±R/RW/Dual Layer (+ 24x CD-RW)
Memory Card Reader
Internal 9 in 1 Card Reader (MMC/RSMMC/SD: Mini, XC & HC/MS: Pro & Duo)
Power Cable
1 x UK Power Lead & 65W AC Adaptor
Battery
UltraNote Series 6 Cell Lithium Ion Battery (62.16WH) (Up to 7 Hours)
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
Intel 2 Channel High Definition Audio + MIC/Headphone Jack
Wireless/Wired Networking
GIGABIT LAN & WIRELESS INTEL® N-7260 HMC (300Mbps, 802.11BGN) + BLUETOOTH
USB/Thunderbolt Options
2 x USB 3.0 PORTS + 1 x USB 2.0 PORT AS STANDARD
Keyboard Language
ULTRANOTE SERIES UK KEYBOARD
Operating System
NO OPERATING SYSTEM REQUIRED
Windows Recovery Media
NO RECOVERY MEDIA REQUIRED
Office Software
NO OFFICE SOFTWARE
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Keyboard & Mouse
INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Webcam
INTEGRATED 2.0 MEGAPIXEL WEBCAM
Warranty
3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 6 to 8 working days

Unique URL to re-configure: https://www.pcspecialist.co.uk/saved-configurations/ultraNoteII-14/zzPKaMqwjv/
 
rajsidhu

rajsidhu

Member
Iv'e tried reinstalling the device driver for the keyboard and still no joy.

I'd like to try to un-connect and re-connect the keyboard cable connection so would like some advice on how to do that.

Is there a tech person here who puts these laptops together who could advise m?

I've opened my laptop before and am very confident in doing that, so issues there. Just kneed to know how I go about locating the keyboards connection cable etc... Can anyone help?
 
SpyderTracks

SpyderTracks

We love you Ukraine
rajsidhu said:
Iv'e tried reinstalling the device driver for the keyboard and still no joy.

I'd like to try to un-connect and re-connect the keyboard cable connection so would like some advice on how to do that.

Is there a tech person here who puts these laptops together who could advise m?

I've opened my laptop before and am very confident in doing that, so issues there. Just kneed to know how I go about locating the keyboards connection cable etc... Can anyone help?
Click to expand...
PCS don’t monitor the forums, you’d need to contact them directly for support.
 
ubuysa

ubuysa

The BSOD Doctor
Keyboards use a flat ribbon cable and the connectors can be very fiddly and are easily broken. Been there, done that. :)

If this is a hardware issue I'd suspect the keyboard itself rather than the cable.

Are you sure you have the correct language, region, and keyboard layout set in Windows?
 
rajsidhu

rajsidhu

Member
ubuysa said:
Keyboards use a flat ribbon cable and the connectors can be very fiddly and are easily broken. Been there, done that. :)

If this is a hardware issue I'd suspect the keyboard itself rather than the cable.

Are you sure you have the correct language, region, and keyboard layout set in Windows?
Click to expand...
Checked the language, region, and keyboard layout set in Windows and all is ok.
 
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