Was just looking through the warranty section deciding on if it was worth it and I'm not sure if I'm just reading it wrong?
The first thing you see at the top of the page is
For your peace of mind, we offer the option to protect your purchase with insurance which includes accidental damage, liquid damage and optionally theft. Protection is covered worldwide and will enable a fast repair or replacement should anything go wrong.
The 'about us' page also mirrors this:
WARRANTY SERVICES
For your peace of mind, we offer the option to protect your purchase with insurance which includes accidental damage, liquid damage and optionally theft. Protection is covered worldwide and will enable a fast repair or replacement should anything go wrong.
Our insurance packages protect against theft, accidental damage, breakdown and also liquid damage. With laptops being used all over the home, it can be very easy to spill your drink or knock it from your kitchen worktops and therefore insurance is strongly recommended.
But then when you go into the terms they seem to explicitly fly in the face of what is said on the site:
There is no mention of 'liquid' damage in the terms, at first I thought maybe it meant like a burst pipe or something, but the site explicitly mentions knocking your laptop from a worktop or spilling your drink on it which would surely fall under accidental damage/negligence and be void?
There is also no mention of theft at all in the terms of the warranty, is this covered or not? I know it says optionally but there is no option anywhere, and in the about us page it says optionally in one sentence then 'our insurance packages protect against theft' in the next.
Seems a bit misleading unless I'm totally missing something, in which case please forgive me.
PCSPECIALIST - Warranty
All you need to know regarding your warranty options!
www.pcspecialist.co.uk
The first thing you see at the top of the page is
For your peace of mind, we offer the option to protect your purchase with insurance which includes accidental damage, liquid damage and optionally theft. Protection is covered worldwide and will enable a fast repair or replacement should anything go wrong.
The 'about us' page also mirrors this:
WARRANTY SERVICES
For your peace of mind, we offer the option to protect your purchase with insurance which includes accidental damage, liquid damage and optionally theft. Protection is covered worldwide and will enable a fast repair or replacement should anything go wrong.
Our insurance packages protect against theft, accidental damage, breakdown and also liquid damage. With laptops being used all over the home, it can be very easy to spill your drink or knock it from your kitchen worktops and therefore insurance is strongly recommended.
But then when you go into the terms they seem to explicitly fly in the face of what is said on the site:
7.4 | This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party (e.g. not using a surge protector), use otherwise than as recommended by us or the manufacturer (e.g. in an unventilated / hot or dusty environment), failure to follow the manufacturer's instructions, or any alteration or repair carried out without the manufacturer's approval. |
There is no mention of 'liquid' damage in the terms, at first I thought maybe it meant like a burst pipe or something, but the site explicitly mentions knocking your laptop from a worktop or spilling your drink on it which would surely fall under accidental damage/negligence and be void?
There is also no mention of theft at all in the terms of the warranty, is this covered or not? I know it says optionally but there is no option anywhere, and in the about us page it says optionally in one sentence then 'our insurance packages protect against theft' in the next.
Seems a bit misleading unless I'm totally missing something, in which case please forgive me.