None of us work for PCS just to let you know, we're just techies who like to help out.Why the 2x USB-C stopped work?
I received the Mini-PC on 12/03/2021
Order Number 2018010
|Case||ASUS Ultra Small Form Factor Case Ryzen 3 4300U/HDD (PN50-BBR047MD)|
|Processor (CPU)||AMD Ryzen™ 3 Quad Core Processor 4300U (2.7GHz, 3.7GHz Turbo)|
|Motherboard||PN50 Ultra Small Form Factor (HDMI/USB-C/DP1.4, USB 3.1)|
|Memory (RAM)||64GB Corsair 2666MHz SODIMM DDR4 (2 x 32GB)|
|Graphics Card||AMD® Radeon™ RX Vega 5 – 1,400 MHz|
|1st Storage Drive||2TB PCS 2.5" SSD, SATA 6 Gb (520MB/R, 470MB/W)|
|1st M.2 SSD Drive||2TB INTEL® 660p M.2 NVMe PCIe SSD (up to 1800MB/sR | 1800MB/sW)|
|Power Cable||1 x 1 Metre Cloverleaf UK Power Cable|
|Sound Card||2 Channel High Definition Audio + MIC/Headphone Jack|
|Wireless Network Card||WIRELESS INTEL® Wi-Fi 6 AX200 (2.4 Gbps) + BT 5.0|
|USB/Thunderbolt Options||2 x USB 3.1 PORTS (Type C) + 3 x USB 3.1 PORTS|
|Operating System||Windows 10 Professional 64 Bit - inc. Single Licence|
|Operating System Language||United Kingdom - English Language|
|Windows Recovery Media||Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account|
|Office Software||FREE 30 Day Trial of Microsoft 365® (Operating System Required)|
|Anti-Virus||NO ANTI-VIRUS SOFTWARE|
|Warranty||3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour)|
|Delivery||2 - 3 DAY DELIVERY TO REPUBLIC OF IRELAND|
|Build Time||Standard Build - Approximately 16 to 18 working days|
|Welcome Book||PCSpecialist Welcome Book - United Kingdom & Republic of Ireland|
The obvious question is 'what changed yesterday?'. If something was working and now it's not then something has changed. So what changed?Hi,
It was working the 2x USB-C/Thunderbolt port until yesterday and is not working anymore. I am connecting a USB HUB, I tested the USB HUB in another PC and Laptop, it's working fine, does not work anymore in the Mini-PC ordered from PCSPECIALIST
Windows 10 it's updated and also the USB driver.
Can you help me to fix this issue, please?
Here you the specs:
Case ASUS Ultra Small Form Factor Case Ryzen 3 4300U/HDD (PN50-BBR047MD) Processor (CPU) AMD Ryzen™ 3 Quad Core Processor 4300U (2.7GHz, 3.7GHz Turbo) Motherboard PN50 Ultra Small Form Factor (HDMI/USB-C/DP1.4, USB 3.1) Memory (RAM) 64GB Corsair 2666MHz SODIMM DDR4 (2 x 32GB) Graphics Card AMD® Radeon™ RX Vega 5 – 1,400 MHz 1st Storage Drive 2TB PCS 2.5" SSD, SATA 6 Gb (520MB/R, 470MB/W) 1st M.2 SSD Drive 2TB INTEL® 660p M.2 NVMe PCIe SSD (up to 1800MB/sR | 1800MB/sW) Power Cable 1 x 1 Metre Cloverleaf UK Power Cable Sound Card 2 Channel High Definition Audio + MIC/Headphone Jack Wireless Network Card WIRELESS INTEL® Wi-Fi 6 AX200 (2.4 Gbps) + BT 5.0 USB/Thunderbolt Options 2 x USB 3.1 PORTS (Type C) + 3 x USB 3.1 PORTS Operating System Windows 10 Professional 64 Bit - inc. Single Licence Operating System Language United Kingdom - English Language Windows Recovery Media Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account Office Software FREE 30 Day Trial of Microsoft 365® (Operating System Required) Anti-Virus NO ANTI-VIRUS SOFTWARE Browser Google Chrome™ Warranty 3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour) Delivery 2 - 3 DAY DELIVERY TO REPUBLIC OF IRELAND Build Time Standard Build - Approximately 16 to 18 working days Welcome Book PCSpecialist Welcome Book - United Kingdom & Republic of Ireland
You may not have changed anything but clearly something changed.That's my question, I didn't change anything.
Does the USB port work as a data port? At Thunderbolt speeds?The drivers and windows are updated.
So why stopped working the USB-C / Thunderbolt
A software or configuration problem is a hundred times more likely to be the cause than a hardware problem. You can help yourself here by looking to see what Windows updates have been applied, what application updates have been applied, etc. You may not have knowingly changed anything but that doesn't mean that nothing changed.The same USB Hub used on this PC bought from PC SPECIALIST the USB Hub it's working on another computer and laptop, so the problem is on the PC bought from PC SPECIALIST
But it’s a different laptop? You still need to check windows updates.Also, I don't think the windows and driver update or software it's causing this issue.
Because in the other computer and laptop are updated the windows and drivers or, the same software is installed.