Wifi/Download speed on a new system

JasonT

Active member
My pc arrived today and everything is in order except my wifi is running incredibly slow, i’m downloading things at kb/s and not megabytes and websites generally are taking a long time to load. I am relatively sure this is an issue with the pc and not my router as all other devices are running perfectly fine in the same space. I have installed all pending windows updates and it hasn’t helped. Is it normal for there to be a period of time in which connections are slow when a pc is first set up or should I seek further methods for fixing this?
 

KriSta

Silver Level Poster
Hi Jason and congratulations on your purchase :) Have you checked that your Wifi is set at the correct standard ? Ie AC as opposed to N or G , also check that it is using the 5Ghz band for better performance .
Also check if the WiFi adapter is showing atleast 866 Mbit/s negotiated speed for AC network and don`t forget to check the bandwidh settings for the adapter . For 5 Ghz it should be 40 or 80 Mhz .
 

JasonT

Active member
How can I check this, are these settings I have to configure through my pc or router. Sorry that I’m unaware this is my first build.
 

KriSta

Silver Level Poster
How can I check this, are these settings I have to configure through my pc or router. Sorry that I’m unaware this is my first build.
What is the name of your WiFi adapter and which OS are you using ?
 

JasonT

Active member
…and have you plugged in the antennae for your wi-if card (assuming your PC uses external antennae)?
My pc has a wifi wireless card but i haven’t attached anything to it externally - I have no antennae, so sorry for being slow with it
 

AgentCooper

RIP Julee Cruise ☹️
Moderator
Right, let’s get back to basics. Please can you post your spec from your orders page? At the moment, we have no clue what we’re dealing with so this information will be incredibly useful 👍
 

AgentCooper

RIP Julee Cruise ☹️
Moderator
I just had to delete your previous post as it contains your Windows license key.

Please can you post in the manner shown in the link below? (Just remember to scrub the key before you post it 🙂👍)

 

JasonT

Active member
Right, let’s get back to basics. Please can you post your spec from your orders page? At the moment, we have no clue what we’re dealing with so this information will be incredibly useful 👍
To be safe i’m replying with everything, if you need more i’m happy to provide
I just had to delete your previous post as it contains your Windows license key.

Please can you post in the manner shown in the link below? (Just remember to scrub the key before you post it 🙂👍)

Thanks for bearing with me

Case
LIAN LI LANCOOL 215 GAMING CASE
Processor (CPU)
AMD Ryzen 5 3600 Six Core CPU (3.6GHz-4.2GHz/36MB CACHE/AM4)
Motherboard
GIGABYTE GA-A320M-S2H: Micro-ATX, AM4, USB 3.1, 6GB/s
Memory (RAM)
8GB Corsair VENGEANCE DDR4 2666MHz (2 x 4GB)
Graphics Card
2GB NVIDIA GEFORCE GT 1030
1st Storage Drive
128GB PCS 2.5" SSD, SATA 6 Gb (500MB/R, 400MB/W)
1st Storage Drive
2TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 256MB CACHE
Power Supply
CORSAIR 450W CV SERIES™ CV-450 POWER SUPPLY
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling
STANDARD AMD CPU COOLER
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Extra Case Fans
2x 120mm Black Case Fan (configured to extract from rear/roof)
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
10/100/1000 GIGABIT LAN PORT
Wireless Network Card
WIRELESS 802.11N 300Mbps/2.4GHz PCI-E CARD
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 11 Home 64 Bit - inc. Single Licence [KUK-00003]
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10/11 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
BullGuard™ Internet Security - Free 90 Day License inc. Gamer Mode
Browser
Google Chrome™
Keyboard & Mouse
CoolerMaster MS110 Combo Keyboard and Mouse
Headsets
Corsair HS50 Pro Stereo Gaming Headset
Mouse Pad
PCS Mouse Mat
Warranty
3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour)
Insurance
Simplesurance Purchase Protection inc. Accidental Damage & Theft
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 9 to 12 working days
Welcome Book
PCSpecialist Welcome Book - United Kingdom & Republic of Ireland
Logo Branding
PCSpecialist Logo
 

AgentCooper

RIP Julee Cruise ☹️
Moderator
Brilliant, thanks 👍

You should have two plastic antennae in your PCS welcome pack box, they’ll need to be screwed into the ports at the back of the case, as below…

A5E090B3-C90F-4B7A-8A55-E3555356F7E5.jpeg


The other issue is that the WiFi card you have is of a very old standard and is not the best out there. I’m not sure it’s even officially supported any more! So even with the antennae attached you’re not going to be achieving super speeds. If wireless connectivity is important to you we’d usually suggest the AX200 as a cheap but infinitely superior model.
 

JasonT

Active member
The antenna are attached but there’s been next to no improvement, is it possible for me to upgrade the wireless card independently and change it out? Or, if I got a lan cable that plugged directly into an extender would that be just as effective as the upgrade?
 

AgentCooper

RIP Julee Cruise ☹️
Moderator
Another thought. Have you fully configured Windows yet? As in run the update tool repeatedly until no more are available, including the optional ones?
 

JasonT

Active member
Both done, sadly downloads are still happening at 3.5mb/s when my provider says they should come in at least 55mb/s. Are changing the card or buying a cable legitimate options?
 

AgentCooper

RIP Julee Cruise ☹️
Moderator
Both done, sadly downloads are still happening at 3.5mb/s when my provider says they should come in at least 55mb/s. Are changing the card or buying a cable legitimate options?
Before heading down that route, there’s still a few things to consider. I remember someone else having a nightmare with this particular card so have been looking for the thread. I have just located it and will link it below.

Have a read and see if any of the suggested solves work for you. If not, then I’d probably bite the bullet and get an AX200, it’s a quick and easy install.

 

Bhuna50

MOST VALUED CONTRIBUTOR
Open the machine and make sure that the wifi card is fitted properly too - remove - give it a bit of a blow for dust etc and then replace.

Things move in transit :D
 

Bhuna50

MOST VALUED CONTRIBUTOR
Will that not leave me vulnerable? Again sorry if i’m sounding like an idiot i’m very open to ideas and suggestions.

MS Windows has Defender now which is just as good if not better than Bullguard - BG has been known to cause issues etc.
 
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