Win10 install usb fails to boot on PCS laptop

JID

New member
* UPDATE *
1. Fixed previous issue of not finding HDD by configuring BIOS (after I reset it to defaults)
2. Updated the specs

Hi,

I am trying to re-install windows 10 on my PC Specialist laptop.
When I tried to boot using the Windows 10 USB drive (tested on other devices), it went into a vertical rainbow lines screen and froze there. When I clicked a key, it briefly showed the windows logo.

Any help will be appreciated - Thanks

A few observations:
* Currently my laptop shuts downs and starts up normally, but if I chose "restart" it freezes in a black screen

Chassis & Display
UltraNote: 14" Glossy HD LED Backlit Widescreen (1366x768)
Processor (CPU)
Intel® Core™ i7 Quad Core Mobile Processor i7-4712MQ (2.30GHz) 6MB
Memory (RAM)
8GB HyperX IMPACT 1600MHz SODIMM DDR3 (1 x 8GB)
Graphics Card
INTEL® HD GRAPHICS MEDIA ACCELERATOR 4600
1st Storage Drive
250GB Samsung 840 EVO 2.5" SSD, SATA 6Gb/s (up to 540MB/sR | 520MB/sW)
DVD/BLU-RAY Drive
UltraNote Series: 8x SATA DVD±R/RW/Dual Layer (+ 24x CD-RW)
Memory Card Reader
Internal 9 in 1 Card Reader (MMC/RSMMC/SD: Mini, XC & HC/MS: Pro & Duo)
Power Cable
1 x European Power Lead & 65W AC Adaptor
Battery
UltraNote Series 6 Cell Lithium Ion Battery (62.16WH) (Up to 7 Hours)
Thermal Paste
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound Card
Intel 2 Channel High Definition Audio + MIC/Headphone Jack
Wireless Network Card
GIGABIT LAN & WIRELESS INTEL® ULTIMATE N-6300 (450Mbps)
USB/Thunderbolt Options
2 x USB 3.0 PORTS + 1 x USB 2.0 PORT AS STANDARD
Keyboard Language
ULTRANOTE SERIES UK KEYBOARD
Operating System
NO OPERATING SYSTEM REQUIRED
Windows Recovery Media
NO RECOVERY MEDIA REQUIRED
Office Software
NO OFFICE SOFTWARE
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Keyboard & Mouse
INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Webcam
INTEGRATED 2.0 MEGAPIXEL WEBCAM
Warranty
3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
 
Last edited:

Martinr36

MOST VALUED CONTRIBUTOR
Can you post the full spec from your order page, also where did you get the w10 from that's on your usb, i would suggest following these instructions

Download a new copy of Windows using the Media Creation Tool to an 8GB (min) USB.
Boot that USB and choose a Custom Install.
Delete all UEFI partitions on the system drive (EFI System, Recovery, MSR Reserved, Primary).
Select the unallocated space that results and click the Next button. The installer will create the correct partitions and install Windows.
Run Windows Update repeatedly, even across reboots, until no more updates are found.
You may need/want to download and install the latest graphics driver from the Nvidia/AMD website (they change so regularly the latest version isn't always in the Windows libraries).
 
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JID

New member
Hi,

My noticed that lately my laptop, consistently fails to reboot. It gets stuck on a black screen and the fan is always on (when stuck).
I think that it gets stuck on the shutdown process and not the startup.

At first I thought this was a windows problem, but this happens when I try to re-install windows on a brand new HDD as well (first reboot even before windows are installed).

An ideas on what the issue might be and if I should expect my laptop to "die" soon?

Chassis & Display
UltraNote: 14" Glossy HD LED Backlit Widescreen (1366x768)
Processor (CPU)
Intel® Core™ i7 Quad Core Mobile Processor i7-4712MQ (2.30GHz) 6MB
Memory (RAM)
8GB HyperX IMPACT 1600MHz SODIMM DDR3 (1 x 8GB)
Graphics Card
INTEL® HD GRAPHICS MEDIA ACCELERATOR 4600
1st Storage Drive
250GB Samsung 840 EVO 2.5" SSD, SATA 6Gb/s (up to 540MB/sR | 520MB/sW)
DVD/BLU-RAY Drive
UltraNote Series: 8x SATA DVD±R/RW/Dual Layer (+ 24x CD-RW)
Memory Card Reader
Internal 9 in 1 Card Reader (MMC/RSMMC/SD: Mini, XC & HC/MS: Pro & Duo)
Power Cable
1 x European Power Lead & 65W AC Adaptor
Battery
UltraNote Series 6 Cell Lithium Ion Battery (62.16WH) (Up to 7 Hours)
Thermal Paste
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound Card
Intel 2 Channel High Definition Audio + MIC/Headphone Jack
Wireless Network Card
GIGABIT LAN & WIRELESS INTEL® ULTIMATE N-6300 (450Mbps)
USB/Thunderbolt Options
2 x USB 3.0 PORTS + 1 x USB 2.0 PORT AS STANDARD
Keyboard Language
ULTRANOTE SERIES UK KEYBOARD
Operating System
NO OPERATING SYSTEM REQUIRED
Windows Recovery Media
NO RECOVERY MEDIA REQUIRED
Office Software
NO OFFICE SOFTWARE
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Keyboard & Mouse
INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Webcam
INTEGRATED 2.0 MEGAPIXEL WEBCAM
Warranty
3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 9 to 11 working days
 
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