Windows 7 to Windows 10 error 0xc000000f

thisisevilevil

Enthusiast
My DXDiag, from a Windows 10 upgrade on top of a clean WIndows 8.1 and all drivers (and activated) installation is at https://www.dropbox.com/s/t7b9dl80adgvkzu/DxDiag_OptimusIV_ubuysa_Windows10_upgrade8.1.txt?dl=0 (it's too big to post here).

OS running?: Windows 10 Pro (Build 10240)
SATA mode?: AHCI
Boot option?: Others
Clean install of Win 8.1 then upgrade?: Yes, no change. The occasional mouse freezing is still there.
Clean install of Windows 10 from DVD?: Yes, no change. The mouse freezing issue is still there.

The card reader is working, this was my error. Even with Hide Empty Drives unchecked the card reader only shows up when there is a card in it. Sorry. :eek:

I have two issues with Windows 10 on my Optimus IV:

1. The mouse pointer occasionally freezes (so does almost everything else) when the "system" is busy. SO for example, closing a window that required some system activity will freeze the mouse pointer for a second or two. This is a critical issue for me and it's why I'e gone back to Windows 8.1.

2. Driver updates found by Windows Update fail to install (all of them). They are marked as failed in the Update History but when you run an update check again no updates are found. This is worrying and doesn't inspire confidence, it aided my decision to fall back to 8.1. I can get the driver updates to install by rolling back each driver individually and then running Windows Update again. It finds each driver and after a reboot it shows as installed.

It seems to me that for my platform at least there are serious driver issues. Hopefully they will be resolved in time but I accept that they might never be, Such is life. :)

I see a few things we can try from the current DxDiag. I'm tied up with some stuff at work, I'll share my findings tonight :)
 

thisisevilevil

Enthusiast
So we got 1 Optimus IV which is currently known as working, and 1 Optimus IV which is currently in a very bad state.

I'll just post the discrepancies here, which I think can make the difference:

Pagey (Working Optimus IV):

General info:
Operating System: Windows 10 Home 64-bit (10.0, Build 10240) (10240.th1.150729-1800)
System Model: W35_37ET


Datapoint #1: BIOS Date: 03/25/13 17:12:13


Datapoint #2:
---------------
Display Devices
---------------
Card name: Intel(R) HD Graphics 4000
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Type: Full Device
Device Key: Enum\PCI\VEN_8086&DEV_0166&SUBSYS_37001558&REV_09
Display Memory: 1792 MB
Dedicated Memory: 32 MB
Shared Memory: 1760 MB
Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32
Driver File Version: 10.18.0010.4252 (English)
Driver Version: 10.18.10.4252
DDI Version: 11.2
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeVC1_D2010 DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT

Datapoint #3:
+ ELAN Input Device
| Matching Device ID: acpi\etd0403
| Upper Filters: ETD
| Service: i8042prt
| Driver: ETD.sys, 7/30/2015 14:16:35, 428216 bytes
| Driver: ETDCtrl.exe, 7/30/2015 14:16:35, 3233976 bytes
| Driver: ETDUninst.dll, 7/30/2015 14:16:36, 2229512 bytes
| Driver: ETDUn_inst.exe, 7/30/2015 14:16:36, 2442504 bytes
| Driver: ETDDeviceInformation.exe, 7/30/2015 14:16:35, 2781448 bytes
| Driver: ETD_DLL.dll, 7/30/2015 14:16:36, 2540808 bytes
| Driver: ETDService.exe, 7/30/2015 14:16:35, 135352 bytes
| Driver: ETDCtrlHelper.exe, 7/30/2015 14:16:35, 2571528 bytes
| Driver: ETDApix.dll, 7/30/2015 14:16:35, 2632968 bytes
| Driver: ETDCmds.dll, 7/30/2015 14:16:35, 2746552 bytes
| Driver: ETDMcpl.dll, 7/30/2015 14:16:35, 5232312 bytes
| Driver: ETDAniConf.exe, 7/30/2015 14:16:35, 8396472 bytes
| Driver: ETDSetup.ini, 7/30/2015 14:16:35, 429642 bytes
| Driver: ETDFavorite.dll, 7/30/2015 14:16:35, 2582712 bytes
| Driver: mouclass.sys, 7/10/2015 11:59:39, 59232 bytes
| Driver: i8042prt.sys, 7/10/2015 11:59:38, 114688 bytes
| Driver: ETDCoInstaller01000.dll, 7/30/2015 14:16:35, 47288 bytes


Datapoint #4:
Name: NVIDIA GeForce GTX 660M
Device ID: PCI\VEN_10DE&DEV_0FD4&SUBSYS_37001558&REV_A1\4&2E6079AF&0&0008
Driver: C:\Program Files\NVIDIA Corporation\Drs\dbInstaller.exe, 10.18.0013.5362 (English), 7/30/2015 14:16:46, 448144 bytes
Driver: C:\Program Files\NVIDIA Corporation\Drs\nvdrsdb.bin, 7/30/2015 14:16:47, 1300484 bytes
Driver: C:\Windows\System32\DriverStore\FileRepository\nvcvwu.inf_amd64_75e3a3412504a508\NvCplSetupInt.exe, 1.00.0005.0000 (English), 7/30/2015 14:16:47, 95302112 bytes
Driver: C:\Program Files (x86)\NVIDIA Corporation\coprocmanager\detoured.dll, 7/30/2015 14:16:47, 12104 bytes
........


_____________________________________________________________________________________________________________________


Ubuysa (Non-working Optimus IV):
General info:
Operating System: Windows 10 Pro 64-bit (10.0, Build 10240) (10240.th1.150709-1700)
System Model: W35_37ET

Datapoint #1 Comparison: BIOS Date: 11/02/12 11:11:20


Datapoint #2 comparison:
---------------
Display Devices
---------------
Card name: Microsoft Basic Display Adapter
Manufacturer: (Standard display types)
Chip type: Intel(R) Sandybridge/Ivybridge
DAC type: Intel Corporation
Device Type: Display-Only Device
Device Key: Enum\PCI\VEN_8086&DEV_0166&SUBSYS_37001558&REV_09
Display Memory: 6089 MB
Dedicated Memory: 0 MB
Shared Memory: 6089 MB
Driver Name:
Driver File Version: ()
Driver Version: 10.0.10240.16384
DDI Version: 11.2
Video Accel:
DXVA2 Modes:

NOTE: Probably because of no intel driver installed from stock? Dunno if you specifically uninstalled it, otherwise the driver for both the NVIDA card and Intel card should be installed when doing a clean win10 install.

Datapoint #3 comparison:
+ ELAN PS/2 Port Smart-Pad
| Matching Device ID: *etd0403
| Upper Filters: ETD
| Service: i8042prt
| Driver: ETD.sys, 9/7/2012 05:13:36, 318800 bytes
| Driver: ETDCtrl.exe, 9/7/2012 05:13:40, 2871632 bytes
| Driver: ETDApix.dll, 9/7/2012 05:13:48, 2302288 bytes
| Driver: ETDCmds.dll, 9/7/2012 05:13:50, 2383184 bytes
| Driver: ETDMag.exe, 9/7/2012 05:13:44, 86352 bytes
| Driver: ETDUninst.dll, 9/7/2012 05:13:52, 2212688 bytes
| Driver: ETDUn_inst.exe, 9/7/2012 05:13:44, 2440528 bytes
| Driver: ETDMcpl.dll, 9/7/2012 05:13:52, 7905104 bytes
| Driver: ETDApi.dll, 9/7/2012 05:13:46, 2241872 bytes
| Driver: ETDFavorite.dll, 9/7/2012 05:13:50, 2276688 bytes
| Driver: ETDDeviceInformation.exe, 9/7/2012 05:13:40, 2386256 bytes
| Driver: ETDCtrlHelper.exe, 9/7/2012 05:13:40, 2248016 bytes
| Driver: ETD_DLL.dll, 9/7/2012 05:13:54, 2232144 bytes
| Driver: ETDApi32.dll, 9/7/2012 05:13:48, 1644368 bytes
| Driver: ETDAniConf.exe, 9/7/2012 05:13:36, 8089424 bytes
| Driver: Button_ClickPad.avi, 8/17/2011 05:45:34, 551936 bytes
| Driver: Button_SmartPad.avi, 8/17/2011 05:45:34, 491008 bytes
| Driver: CursorMove_Inertia.avi, 8/17/2011 05:45:36, 540160 bytes
| Driver: DnD01.avi, 8/17/2011 05:45:36, 664064 bytes
| Driver: DnD02.avi, 8/17/2011 05:45:38, 782336 bytes
| Driver: DnD03.avi, 8/17/2011 05:45:40, 716084 bytes
| Driver: Edge_Auto.avi, 8/17/2011 05:45:46, 4110848 bytes
| Driver: Edge_Circular.avi, 8/17/2011 05:45:56, 7567494 bytes
| Driver: Edge_Inertial.avi, 8/17/2011 05:45:58, 2022832 bytes
| Driver: Edge_Scroll.avi, 8/17/2011 05:46:04, 3274752 bytes
| Driver: Edge_Scroll_Once.avi, 7/25/2011 05:16:34, 1463808 bytes
| Driver: Fastkeys.avi, 8/17/2011 05:46:12, 1247242 bytes
| Driver: Rotation_Twist.avi, 8/17/2011 05:46:14, 904192 bytes
| Driver: Scroll_Auto.avi, 8/17/2011 05:46:20, 3888640 bytes
| Driver: Scroll_Inertial.avi, 8/17/2011 05:46:24, 2144978 bytes
| Driver: Scroll_No_FreeScroll.avi, 8/17/2011 05:46:30, 2045440 bytes
| Driver: Scroll_Only_V.avi, 8/17/2011 05:46:34, 1745408 bytes
| Driver: Swipe_2F_LR_PageUpDown.avi, 8/17/2011 05:46:36, 1481216 bytes
| Driver: Swipe_3F_Down_SwitchWnd.avi, 8/17/2011 05:46:38, 786944 bytes
| Driver: Swipe_3F_LR_PageupDown.avi, 8/17/2011 05:46:42, 1615872 bytes
| Driver: Swipe_3F_Up_Computer.avi, 8/17/2011 05:46:42, 461312 bytes
| Driver: Swipe_3F_UpDown_SlideShow.avi, 8/17/2011 05:46:48, 2252800 bytes
| Driver: Swipe_4F_Down_Desktop.avi, 8/17/2011 05:46:48, 608768 bytes
| Driver: Swipe_4F_Down_SwitchWnd.avi, 8/17/2011 05:46:54, 2254848 bytes
| Driver: Swipe_4F_Up_Desktop.avi, 8/17/2011 05:46:56, 604126 bytes
| Driver: Tapping_1F.avi, 8/17/2011 05:46:56, 354816 bytes
| Driver: Tapping_2F_Middle_Button.avi, 8/17/2011 05:46:58, 990904 bytes
| Driver: Tapping_2F_Popup.avi, 8/17/2011 05:47:00, 763392 bytes
| Driver: Zooming.avi, 8/17/2011 05:47:02, 1783296 bytes
| Driver: Switch_Window_3D_Asus_Way.avi, 8/26/2011 13:46:00, 2676224 bytes
| Driver: ReturnDesktop_3F_down.avi, 8/24/2011 11:59:48, 612352 bytes
| Driver: Scroll_2F_Continuous_V.avi, 8/23/2011 13:07:26, 4008448 bytes
| Driver: Scroll_2F_Continuous_H.avi, 8/23/2011 13:07:16, 4040704 bytes
| Driver: Press_3F.avi, 10/5/2011 08:05:00, 472576 bytes
| Driver: Continuous_EdgeScroll_H.avi, 8/24/2011 09:06:36, 4037120 bytes
| Driver: Continuous_EdgeScroll_V.avi, 8/24/2011 09:06:24, 3780096 bytes
| Driver: Continuous_EdgeScroll_V_2F.avi, 8/23/2011 13:07:26, 4008448 bytes
| Driver: Continuous_EdgeScroll_H_2F.avi, 8/23/2011 13:07:16, 4040704 bytes
| Driver: Rotation_Circular.avi, 11/4/2011 04:20:02, 1058304 bytes
| Driver: Scroll_Reverse_V.avi, 7/23/2012 04:51:14, 968192 bytes
| Driver: Scroll_Reverse_H.avi, 7/23/2012 04:51:14, 864768 bytes
| Driver: Edge_Reverse_V.avi, 8/9/2012 07:15:12, 896512 bytes
| Driver: Edge_Reverse_H.avi, 8/9/2012 07:15:12, 626176 bytes
| Driver: Win8EdgeSwipe_Left.avi, 9/4/2012 10:25:54, 1657856 bytes
| Driver: Win8EdgeSwipe_Right.avi, 9/4/2012 10:25:54, 242176 bytes
| Driver: Win8EdgeSwipe_Top.avi, 9/4/2012 10:25:54, 436224 bytes
| Driver: mouclass.sys, 7/10/2015 13:59:39, 59232 bytes
| Driver: i8042prt.sys, 7/10/2015 13:59:38, 114688 bytes

NOTE: Don't install Win8 touchpad drivers, it will mess things up. It looks like a mix between Win8 and Win10 drivers?

Datapoint #4 comparison:
Name: Microsoft Basic Display Adapter
Device ID: PCI\VEN_10DE&DEV_0FD4&SUBSYS_37001558&REV_A1\4&2E6079AF&0&0008
Driver: n/a

NOTE: No drivers installed for GTX660M?

Other findings:
+++ WER5 +++:
Fault bucket , type 0
Event Name: PnPGenericDriverFound
Response: Not available

Cab Id: 0
Problem signature:
P1: x64
P2: PCI\VEN_10DE&DEV_0FD4&SUBSYS_37001558&REV_A1
 
Last edited:

thisisevilevil

Enthusiast
have to split my post up in 2, as it only allows up to 10000 characters.


Action forward
a) Look for latest BIOS/EC Firmware on PCspecialists website. The thing here is we don't know exactly what has been fixed in this BIOS/EC Firmware, as we don't get release notes. But my guess it there has been changed to the way the NVIDIA Optimus system presents itself to the OS. I've found some public release notes here that might confirm my suspicion if they are true: http://repo.palkeo.com/clevo-mirror/W3xxET/

BIOS 01/12/2013:
1. System BIOS 1.02.20 (can't work with all 1.00.xx EC firmware).
2. Update legacy VBIOS to 2143.
3. Update RT PXE LAN ROM to 2.51.
4. It is necessary to update system's EC firmware to 1.02.xx first.
5. It is necessary to refer to the instruction of readme.txt to update firmware

Even on that site, the release notes for each BIOS version is kinda vague. When you download the PCS BIOS, make sure to read the attached readme file to the BIOS.zip very specifically as the steps to upgrade BIOS on these clevo laptops is very different from other machines.

b) Uninstall existing touchpad drivers and install Win10 drivers. Check PCs website for Win10 version, otherwise you can probaly ask Pagey to repack his drivers, should Win10 not have them stock.

c) do a new clean install if neccessary, as drivers for GPU and Touchpad seems to be messed up. Win10 should have these from stock.

EDIT: There's no reason this shouldn't work, as your systems is almost completely identical. So with a bit of tinkering, I believe it can be done :)
 
Last edited:

Jay_P

Member
I'm having the same issues as OP, same laptop.

Tried every way from windows update on existing 8.1, CD iso, USB iso. Even when fresh installing 8.1 towards the end of setting up it says to upgrade to 10 and doing it that way fails also. Always gets to 25% and then restarts into automatic recovery which does nothing and then to the 0xc000000f error.

Bios is updated and have the same bios set up as Pagey's system. I've taken out 2nd HDD and even to optical drive (Apparently that has worked for some people).

I've probably fresh installed 8.1 due to failed upgrades about 9 times now, i could probably enter my 8.1 key without looking at it now :yawn:
 

thisisevilevil

Enthusiast
I'm having the same issues as OP, same laptop.

Tried every way from windows update on existing 8.1, CD iso, USB iso. Even when fresh installing 8.1 towards the end of setting up it says to upgrade to 10 and doing it that way fails also. Always gets to 25% and then restarts into automatic recovery which does nothing and then to the 0xc000000f error.

Bios is updated and have the same bios set up as Pagey's system. I've taken out 2nd HDD and even to optical drive (Apparently that has worked for some people).

I've probably fresh installed 8.1 due to failed upgrades about 9 times now, i could probably enter my 8.1 key without looking at it now :yawn:

Yeah, this might be a tough nut to crack. There's not that many Clevo W35ET_W37ET users out there, so when gathering data/facts about this issue, we mainly only have the users on this forum with Optimus IV laptops that's based on the Clevo W35ET_W37ET. Have you tried contacting PCS about this issue? They might have more data on this issue than we currently have, and maybe a solution. Also could you share your DxDiag as well? And I don't suppose you have tried a clean win10 install, an evaluation version, just to see if it works or not?

Thanks.
 

Everon

Enthusiast
I'm sure you guys have checked this out already as others have mentioned it on reddit regarding the 0xc000000f error but i thought i would ask anyhow.

Have you guys checked the partitions after the failed install? It seems that in some cases Win10 is making a small partition for C: then leaving the major chunk of the drive as RAW and wants or tries to install into the RAW partition which results in a failed install giving 0xc000000f.
 

Jay_P

Member
Yeah, this might be a tough nut to crack. There's not that many Clevo W35ET_W37ET users out there, so when gathering data/facts about this issue, we mainly only have the users on this forum with Optimus IV laptops that's based on the Clevo W35ET_W37ET. Have you tried contacting PCS about this issue? They might have more data on this issue than we currently have, and maybe a solution. Also could you share your DxDiag as well? And I don't suppose you have tried a clean win10 install, an evaluation version, just to see if it works or not?

Thanks.

Ye I will try a clean 10 install later on, I'll grab my dxdiag for my 8.1 as well. I contacted pcs today so hopefully will get some feedback soon.

With regards to the RAW partition Everon mentioned, I tried the 'fix' for it which was floating about on some forums but still no dice.
 

thisisevilevil

Enthusiast
Yeah just for the record, someone made a list of things that can mess with your upgrade. It says its for the technical preview, but it's still a solid list of things to try, if your upgrade fails: http://answers.microsoft.com/en-us/...10-setup/eba3c864-d9fe-4f8e-9468-81b1f89473ed

However, I believe some people with the Optimus IV have already tried these things, without luck. So let's wait to see if Jay_P is able to do a clean Win10 install sucessfully and without issues afterwards :)
 

Pagey

Bright Spark
Ok, fair enough.

If anyone tries a clean install, use the keys from here.

I've tested the key on my Optimus IV and an old netbook and it allows the install to continue. Now, before people say anything, W10 will not activate if the computer did not have a qualifying copy of W7 or W8.1 installed, so obviously the free update worked.

I also advise people to check their partitions on the computer too, I had like about 5 on one drive before I cleared them.

As for drivers: the only thing I had to install was the hotkey drivers, that's it, Windows Update sorted everything else out for me.
 

thisisevilevil

Enthusiast
Dxdiag from my fresh 8.1 https://www.dropbox.com/s/tbuecp1c4hujnya/DxDiag.txt?dl=0

I've clean installed 10, just letting windows update do its thing, everything seems fine except obviously its not activated because I clean installed before doing an upgrade.

Yeah ok, sounds like your Windows 10 works fine then. It's just a matter of getting the upgrade to work from Win8->Win10. So the issues Ubuysa is facing in his Win10 is probably a singular issue and not related to these upgrade issues, as we now have 2 known working Optimus IV's.

Regarding the upgrade, there's different ways to do it: http://www.tenforums.com/tutorials/2267-windows-10-upgrade-installation.html - Scroll further down the page, and you'll see a few ways to go about it. You can experiment with these to see if they work for you. Step #5 looks promising, that's probably the one I'd go for.Also try a new clean install of Windows 8 again, but this time try enabling UEFI Boot in BIOS before installing Win8. I've seen some laptop users report that the upgrade worked after enabling UEFI boot. Before performing the update make sure you have the newest drivers for your system installed (Chipset, Graphics drivers, Intel MEI, Intel AHCI etc)

Intel Graphics driver: https://downloadcenter.intel.com/download/24973/Intel-HD-Graphics-Driver-for-Windows-7-8-8-1-64-bit
Intel chipset driver: https://downloadcenter.intel.com/download/20775/Intel-Chipset-Device-Software-INF-Update-Utility-
Intel RSTOR driver: https://downloadcenter.intel.com/download/25165/Intel-Rapid-Storage-Technology-Intel-RST-RAID-Driver
NVIDIA Drivers: http://www.nvidia.co.uk/download/driverResults.aspx/87867/en-uk

EDIT: Use Driver genius to scan your system for updates: http://www.driver-soft.com/ - You cannot download the updates, as that will require you pay for the software, but it will show you updates for all your components, then you can simple google your way to the required update, if needed.
 
Last edited:

thisisevilevil

Enthusiast
DxDiag for the windows 10 clean install https://www.dropbox.com/s/pfs5icyd5kxyvbm/DxDiagWin10.txt?dl=0

Windows update located all the drivers, they all seem to be installed although windows update says failed to install most of them after a restart..Cross checked intel and NVidia drivers and they are the latest, same with the audio drivers and card reader. Strange.

Yeah your DxDiag looks fine :) Probably just a windows update glitch.
 

Jay_P

Member
Yeah ok, sounds like your Windows 10 works fine then. It's just a matter of getting the upgrade to work from Win8->Win10. So the issues Ubuysa is facing in his Win10 is probably a singular issue and not related to these upgrade issues, as we now have 2 known working Optimus IV's.

Regarding the upgrade, there's different ways to do it: http://www.tenforums.com/tutorials/2267-windows-10-upgrade-installation.html - Scroll further down the page, and you'll see a few ways to go about it. You can experiment with these to see if they work for you. Step #5 looks promising, that's probably the one I'd go for.Also try a new clean install of Windows 8 again, but this time try enabling UEFI Boot in BIOS before installing Win8. I've seen some laptop users report that the upgrade worked after enabling UEFI boot. Before performing the update make sure you have the newest drivers for your system installed (Chipset, Graphics drivers, Intel MEI, Intel AHCI etc)

Intel Graphics driver: https://downloadcenter.intel.com/download/24973/Intel-HD-Graphics-Driver-for-Windows-7-8-8-1-64-bit
Intel chipset driver: https://downloadcenter.intel.com/download/20775/Intel-Chipset-Device-Software-INF-Update-Utility-
Intel RSTOR driver: https://downloadcenter.intel.com/download/25165/Intel-Rapid-Storage-Technology-Intel-RST-RAID-Driver
NVIDIA Drivers: http://www.nvidia.co.uk/download/driverResults.aspx/87867/en-uk

EDIT: Use Driver genius to scan your system for updates: http://www.driver-soft.com/ - You cannot download the updates, as that will require you pay for the software, but it will show you updates for all your components, then you can simple google your way to the required update, if needed.

Ye seems like its just the upgrade issue. I tried the ISO upgrade both burning on a disk and via bootable earlier today. I'll take a look at doing it with UEFI enabled. I'll give it a go tomorrow (Great use of my annual leave that I'm currently on!). Thanks for all your help! I'll hopefully have some good news tomorrow.
 

ubuysa

The BSOD Doctor
have to split my post up in 2, as it only allows up to 10000 characters.


Action forward
a) Look for latest BIOS/EC Firmware on PCspecialists website. The thing here is we don't know exactly what has been fixed in this BIOS/EC Firmware, as we don't get release notes. But my guess it there has been changed to the way the NVIDIA Optimus system presents itself to the OS. I've found some public release notes here that might confirm my suspicion if they are true: http://repo.palkeo.com/clevo-mirror/W3xxET/

BIOS 01/12/2013:
1. System BIOS 1.02.20 (can't work with all 1.00.xx EC firmware).
2. Update legacy VBIOS to 2143.
3. Update RT PXE LAN ROM to 2.51.
4. It is necessary to update system's EC firmware to 1.02.xx first.
5. It is necessary to refer to the instruction of readme.txt to update firmware

Even on that site, the release notes for each BIOS version is kinda vague. When you download the PCS BIOS, make sure to read the attached readme file to the BIOS.zip very specifically as the steps to upgrade BIOS on these clevo laptops is very different from other machines.

b) Uninstall existing touchpad drivers and install Win10 drivers. Check PCs website for Win10 version, otherwise you can probaly ask Pagey to repack his drivers, should Win10 not have them stock.

c) do a new clean install if neccessary, as drivers for GPU and Touchpad seems to be messed up. Win10 should have these from stock.

EDIT: There's no reason this shouldn't work, as your systems is almost completely identical. So with a bit of tinkering, I believe it can be done :)

Thanks for the hard work!

I think you are working under a misapprehension though, Pagey's Optimus IV is not "working" (it has the mouse freezing issue, see https://www.pcspecialist.co.uk/foru...-on-Windows-10&p=333454&viewfull=1#post333454) and mine is not "in a very bad state" (it's working but for the mouse freezing issue). I think the difference between us is that Pagey can live with the mouse issue and I can't.

The difference in the BIOS's is interesting but until the mouse freeze issue disappears on Pagey's I don't think that's the issue.

The graphics drivers is a red herring. I did a quick(!) install of Windows 8.1 and all drivers followed by an upgrade to Win 10 to get the DXDiag info for you. The graphics drivers install via Windows update failed as it always does. However, on other attempts I have managed to get the Intel 4000 driver to install by rolling back the driver and then running update again, the driver installs properly that way. I have also installed the latest NVIDIA driver and neither of these affect the mouse pointer freezing.

The same is true of the touchpad driver too, what you're seeing is the driver installed by 8.1, Windows Update tried and failed to install the Win 10 driver. Again, if I rollback the driver and run update again it will find and install the right driver. It still doesn't fix the issue.

I have lost faith in Windows 10 at the moment. Installing an OS should not be this hard. I've installed countless versions of Windows from 3.1 onwards, countless Linux distros on a variety of platforms and dozens of MVS installs and upgrades (IBM's large mainframe OS) and never had the kind of trouble I'm getting with Windows 10. This isn't some new hack we're trying to get working, this is a major release of Windows, it should just work. The fact that it doesn't "just install" on high spec and not that old hardware is extremely worrying. In particular the update issue, where driver updates will fail and are marked as failed in the update history and then not selected when update is run later (no new updates are found) rings alarm bells.

I really do appreciate the effort but I'm quite certain none of those points fix the mouse freeing problem, because of that and because there seem to be issues with the way Windows Update is working with drivers (and you can't turn that off in Windows 10) I'm staying with Windows 8.1 for now. I certainly don't want to be flashing my BIOS unless I am 100% certain that will fix the issue, and I'm not.

:)
 
Last edited:

thisisevilevil

Enthusiast
Thanks for the hard work!

I think you are working under a misapprehension though, Pagey's Optimus IV is not "working" (it has the mouse freezing issue, see https://www.pcspecialist.co.uk/foru...-on-Windows-10&p=333454&viewfull=1#post333454) and mine is not "in a very bad state" (it's working but for the mouse freezing issue). I think the difference between us is that Pagey can live with the mouse issue and I can't.

The difference in the BIOS's is interesting but until the mouse freeze issue disappears on Pagey's I don't think that's the issue.

The graphics drivers is a red herring. I did a quick(!) install of Windows 8.1 and all drivers followed by an upgrade to Win 10 to get the DXDiag info for you. The graphics drivers install via Windows update failed as it always does. However, on other attempts I have managed to get the Intel 4000 driver to install by rolling back the driver and then running update again, the driver installs properly that way. I have also installed the latest NVIDIA driver and neither of these affect the mouse pointer freezing.

The same is true of the touchpad driver too, what you're seeing is the driver installed by 8.1, Windows Update tried and failed to install the Win 10 driver. Again, if I rollback the driver and run update again it will find and install the right driver. It still doesn't fix the issue.

I have lost faith in Windows 10 at the moment. Installing an OS should not be this hard. I've installed countless versions of Windows from 3.1 onwards, countless Linux distros on a variety of platforms and dozens of MVS installs and upgrades (IBM's large mainframe OS) and never had the kind of trouble I'm getting with Windows 10. This isn't some new hack we're trying to get working, this is a major release of Windows, it should just work. The fact that it doesn't "just install" on high spec and not that old hardware is extremely worrying. In particular the update issue, where driver updates will fail and are marked as failed in the update history and then not selected when update is run later (no new updates are found) rings alarm bells.

I really do appreciate the effort but I'm quite certain none of those points fix the mouse freeing problem, because of that and because there seem to be issues with the way Windows Update is working with drivers (and you can't turn that off in Windows 10) I'm staying with Windows 8.1 for now. I certainly don't want to be flashing my BIOS unless I am 100% certain that will fix the issue, and I'm not.

:)

Yeah ok, that's up to you then. And no problem :)

@Jay_P: Did you notice the mouse freeze issue that both ubuysa and Pagey is experiencing?
 

Jay_P

Member
Yeah ok, that's up to you then. And no problem :)

@Jay_P: Did you notice the mouse freeze issue that both ubuysa and Pagey is experiencing?

No issues with the mouse here, both touchpad and wireless mouse. The driver windows update installed for the touchpad was 11.15.0.14_x64
 

Jay_P

Member
Seems like my last post is still being moderated. I had no issues at all with anything on windows 10 including the touchpad/wireless mouse (Drivers all automatically from windows update). Trying 10 upgrade now after doing a fresh 8.1 via UEFI boot.
 

Pagey

Bright Spark
Ok, after a little playing with my laptop I found that booting it into "safe mode" actually stops the freezing issue...

Looks like a service that is running is causing problems.
 

thisisevilevil

Enthusiast
Ok, after a little playing with my laptop I found that booting it into "safe mode" actually stops the freezing issue...

Looks like a service that is running is causing problems.

Yeah I was actually gonna suggest that to one of you. I'm quite sure it's a driver issue.

EDIT: Can you try and disable your Touchpad device and see if the freezing continues?
 
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