Would like to buy Enigma i-7 notebook, BUT...

[cmick29]

Hello! I wanted to buy a PcSpecialists notebook since 2008, but something stopped me everytime!!!
Nowadays, I am planning to sell my slightly old ThinkPad r61e and I am after its heir..
I have been checking some Asus and Dell laptops, but heat, noise and bad keyboard come as disappointing characteristics of most of those laptops...
I see that these days PcSpecialists have some good offers; I would most likely go for the following configuration:
Processor (CPU)
Intel® Core™i5 Mobile Processor i5-540M (2.53GHz) 3MB Cache (Special Offer)
Memory (RAM)
4GB SAMSUNG 1333MHz SODIMM DDR3 MEMORY (1 x 4GB)
Graphics Card
1GB ATI® Radeon™ HD 5650 PCI Express - DirectX® 11
2nd Graphics Card
NONE
Memory - Hard Disk
320GB WD SCORPIO BLACK WD3200BEKT, SATA 3 Gb/s, 16MB CACHE (7200 rpm)
DVD/BLU-RAY Drive
8x SATA DVD±R/RW/Dual Layer (+ 24x CD-RW)
Memory Card Reader
Integrated 3 in 1 SD Card Reader
Network Facilities
ONBOARD GIGABIT LAN & WIRELESS 802.11N CARD (£18)
USB Options
4 x USB 2.0 PORTS AS STANDARD
Bluetooth & Infrared Options
INTEGRATED BLUETOOTH ADAPTER (£7)
Battery
Enigma Series 6 Cell Lithium Ion Battery (4,800/5,200 mAh)
Power Lead & Adaptor
1 x UK Power Lead & 90W AC Adaptor
TV Card
NONE
Operating System
NO OPERATING SYSTEM REQUIRED
Office Software
NO OFFICE SOFTWARE
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Stands & Port Replicators
NONE
Carry Case
NONE
Stand-Alone Monitor
NONE
External Keyboard & Mouse
NONE
Notebook Mouse
INTEGRATED 2 BUTTON TOUCHPAD MOUSE
External Speakers
NONE
Webcam
INTEGRATED 2.0 MEGAPIXEL WEBCAM
Headsets (VOIP)
NONE
Surge Protection
Belkin 4 Socket 2M Surge Protector with £25,000 Protection! (Special Offer £6)
Printer
NONE
External Hard Drive
NONE
Home Installation
NONE
Insurance
1 Month Free Laptop Insurance inc. Accidental Damage & Theft
Warranty
3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour) (£5)
Data Recovery
NONE
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 6 to 8 working days
Quantity
1


It goes for 710 inc VAT...There is something holding me back: first, I haven`t really seen any reviews of Enigma laptops online; you know, one that would say something about the amount of heat and noise laptop produces under different conditions, how is the overall performance, are there any glitches in the performance due to, I don`t know...bad drivers, or something...Also, one last thing, I have no idea what the keyboard is like; is there any flex, and how much, what is the typing experience like, etc...

Another thing, if I buy the laptop, and dislike it because after two or three weeks I couldn`t get used to the keyboard, or I find it too noisy; will I be able to return it and get a full refund? What is your policy on that?
THANK YOU FOR YOUR TIME AND EFFORT! I hope to be your customer...

 

[PCS]

Welcome to our forums

Great specification you've put together there!

Unfortunately we don't have any reviews of this laptop available at the moment. We haven't sent may laptops for review recently, although some of our customers have posted their own reviews on YouTube, which you can search for and view if you like.

If you buy and use the laptop for two weeks - unfortunately we cannot give you a full refund. This is because of a few reasons:

1. Each laptop is custom made to our customers requirements and we invest a lot of time and effort into each order we produce.

2. You will have covered the laptop with fingerprints, blemishes, etc, making the laptop a "second" - so we would not be able to re-use the chassis.

 

[cmick29]

Yes...that is what I thought... But, why don`t you people do your own review; not in a way to say "Oh, guys, our laptops are simply the best!!!", but rather to post an article, or a video showing how the unit operates under light and heavy load, measure the temps in both situations, do battery tests, show the quality of keyboard, etc...
I believe you would get more customers if you did so, because there is not much on the web about you, and no one can go and try how your unit feel like in person...
I know that according to my specs, the laptop should be superb, but there are other factors such as ventilation, drivers, BIOS issues...Remember Dell Studio XPS line of laptops?!! They were supposed to be one of, if not THE best laptops in their class...But, the design of chasis,or rather, the position of exhaust vent spoiled the whole thing!!! Hundreds of customers bought them as soon as they were launched, but within weeks most of them were returned, there were some nasty emails sent to Dell, reviewers (customers-the professional ones are more tactical!!!) really put them down, etc...
Ok, lets try this; how frequently do customers that bought your notebooks (or Enigma notebooks, specifically) call support staff? And, how often do laptops come back for servicing, or anything similar (maybe during the first 2 weeks)?
Just a piece of advice...Ebuyer sells third party products, and they are doing well...Not so long ago, I noticed they are posting short (3-5 minutes) videos regarding certain products... And it is not even a review, it is just some kind of a hands on thingy...
Still, you guys are doing a great job!!!

 

[PCS]

Thanks for the feedback - it's a good idea and we will bear this in mind. We seem to have a few techie forum members, so maybe we might find some volunteers to make some videos.

Regarding reviews, we usually send in around 10 computers per year, you can see these here: http://www.pcspecialist.co.uk/reviews/

We will look into reviews of our notebooks for future reference.