Hi All, I live outside the UK. Bought a laptop in December- trouble from day one. After enduring the cost of numerous international calls, fitting a new network card myself, it was eventually agreed that I send the lap top back. Naturally it was at my expense and my risk . Packaged it up like a baby in bubble wrap and cardboard and sent it by courier. Got a very reassuring mail- laptop arrived. Two weeks later- requested an update- being repaired- will let you know. Not a whisper of anything amiss.
Eventually got it back - damaged. When I complained I was told it was like that on arrival- more or less tough luck. The idea that this would have been mentioned if this fantasy was true is being ignored. My ability to notify the courier "in a timely fashion with evidence" gone. Where this case is cracked -it is obvious that it got a knock off something with the cover open, it would be virtually impossible to replicate this with the cover closed without damaging the top as well, and even more close to impossible for it to have happened in transit, regardless of how well it was packaged. A shoddy mess. If you want to see the photos- give me a shout- maybe you are lucky enough to be reading this before you actually buy- take my advice- go elsewhere.
Eventually got it back - damaged. When I complained I was told it was like that on arrival- more or less tough luck. The idea that this would have been mentioned if this fantasy was true is being ignored. My ability to notify the courier "in a timely fashion with evidence" gone. Where this case is cracked -it is obvious that it got a knock off something with the cover open, it would be virtually impossible to replicate this with the cover closed without damaging the top as well, and even more close to impossible for it to have happened in transit, regardless of how well it was packaged. A shoddy mess. If you want to see the photos- give me a shout- maybe you are lucky enough to be reading this before you actually buy- take my advice- go elsewhere.