Hey guys, hope everyone is well.
The computer was picked up by DPD in the 18/11, last week.
Today in the morning, I called DPD wondering why the computer was still stuck in a certain warehouse since the 19th, their answer, to my surprise was that as it seems, my parcel was lost. I instantly emailed the technician that has been helping me with the refund claim in order to ask for an investigation. However, now I just don't know what to do, neither how to proceed. Furthermore, what makes it even worse is that I need the laptop daily for my University studies and projects.
If someone have an idea about the terms and conditions over this, or even about the law regarding it, it could be really helpful to calm me down since Im not from the UK.
Hopefully this will be solved soon.
Cheers everyone.
The computer was picked up by DPD in the 18/11, last week.
Today in the morning, I called DPD wondering why the computer was still stuck in a certain warehouse since the 19th, their answer, to my surprise was that as it seems, my parcel was lost. I instantly emailed the technician that has been helping me with the refund claim in order to ask for an investigation. However, now I just don't know what to do, neither how to proceed. Furthermore, what makes it even worse is that I need the laptop daily for my University studies and projects.
If someone have an idea about the terms and conditions over this, or even about the law regarding it, it could be really helpful to calm me down since Im not from the UK.
Hopefully this will be solved soon.
Cheers everyone.
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