I've paid for the PC but it says "awaiting card payment"
- Thread starter Dillon
- Start date
SpyderTracks
We love you Ukraine
It has to clear, can take a few hours. When did you make the payment?
At around 5am.
SpyderTracks
We love you Ukraine
Working hours would be from 9am, I’d leave it til 11 and if it hasn’t changed give them a call, it’s probably just clearing.
SpyderTracks
We love you Ukraine
If that’s the case then you’d need to call PCS, something has messed up somewhere.
You will not lose it, the money that looks like its disappeared on your account is probably just a shadow (that can happen sometimes) and will reappear once the bank has worked out that it wasn't actually taken (though this isn't always entirely quick by the banks)
As Spyder said just give PCS a call and the will be able to sort it out - though sometimes it can involve a call to the bank/card company to tell them yes it is you and yes you want it let through.
Is there any other way to contact them? I'm not I'll able to ring them before 5pm
SpyderTracks
We love you Ukraine
You can use the web chat, it’s at the bottom of any configurator page
The money was waiting for pc specialist earlier but now its no longer in the holding stage but has gone through to pc specialist I believe
I can't seem to find it
SpyderTracks
We love you Ukraine
are you on a configurator page? Scroll to the very bottom and on the right you’ll see contact
I see, thank you! Although there seems to be nobody to chat to
D
Deleted member 17413
Guest
Yep. What is ringfencing?
D
Deleted member 17413
Guest
Debits basically work in two parts, First is the transaction you see, which checks against the account and basically puts the money to one side.
It all varies a little depending on back and retailer, but then you normally have a few days before the retail completes the other half, basically taking that money from your account.
If its failed, but the money was there and now not showing, its normally that the ringfencing happens from the first part even though the transaction failed. The retail cant pick the money up/do teh second half of it though its just a case of things catching up on themselves.
It normally only takes a few days for the ringfencing to cancel, but all depends on bank/how the transaction is processed etc if its not there in a day or two its worth checking with your bank to see if its actually processed, which you can then go back to PCS with to get them to sort it out.
It all varies a little depending on back and retailer, but then you normally have a few days before the retail completes the other half, basically taking that money from your account.
If its failed, but the money was there and now not showing, its normally that the ringfencing happens from the first part even though the transaction failed. The retail cant pick the money up/do teh second half of it though its just a case of things catching up on themselves.
It normally only takes a few days for the ringfencing to cancel, but all depends on bank/how the transaction is processed etc if its not there in a day or two its worth checking with your bank to see if its actually processed, which you can then go back to PCS with to get them to sort it out.
I saw it in that stage where it set the money aside earlier but I no longer see this option, I now only see PC specialist ltd
D
Deleted member 17413
Guest
Then maybe contact PCS, it could just be the way your bank does it... have you checked back in your PCS account?
Yep. I'm getting incredibly anxious