i actually found a way to fix this problem is too if you have control center already installed and its not working then you have to go in the file location for the control center and run the file labeled unins000 which for me was found a C:\Program Files\OEM\ControlCenterU and once that...
i have tried a lot of things it was responsive until i installed the control center. this same problem happened to a friend of mine who ordrerd the same laptop a week earlier but his one just starting working one day. the only thing i havent tried is fully resetting the laptop as my friend tried...
when i first stated up my laptop the rgb keyboard was working but i could not select the colors that i wanted so i installed the control centre fromthe pc specailist website and once that was instaled and the progamme was run it stopped working. And this problem is still occuring