Recent content by werfnala

I bought the Initia Series: 15.6" laptop for my wife's birthday following my own purchase of a Ionico Series: 17.3" back in November. As this was to be used for general web browsing, email and maybe video calls did not need a high spec machine. I went for the i3 duel core processor, 16Gb ram and...

Hi, thanks for the response. Having looked again I can see that in the top description for the Ionico it does say Infrared webcam while in the main specs it does not mention this (just HD webcam). As mentioned above I was not really aware that IR was a prerequisite for face recognition, but...

Hi, thanks for the response. I was not expecting a specific answer to the above, it was more a call out to see if any others had a similar problem. Having looked through a number of product descriptions I can see that some do indicate an IR camera. For my part I did not realise this was a...

Yes they did reply, but as I had sent two online messages and an email I had 3 separate support guys respond to the same query.

I have recently bought two PCS laptops one Ionico Series: 17.3" and one Initia Series: 15.6". Basically very happy with the Ionico and everything seems to work as expected. Not quite so with the Initia. The Windows Hello face recognition does not work. Following discussions with three different...

Just a basic query. I sent a Tech Support message using the Website, however when I look at Sent Messages it shows no messages. This resulted me in sending again and with the same result had to email Tech support. Perhaps I have misunderstood this feature.