10875h - shocking time spy results

[gazwed]

Hi all

My laptop was returned last year to PC specialist as I had temp issues.

They tested and re applied thermal paste and set it was performing as it should.

I hardly game / use a lot of power so I don’t stress the laptop often.

As I may look to sell - I thought I’d run a benchmark test so I can show any potential buyer of how it’s performing

2070 super came back at 8155

CPU - 5800

Overall score was something like 7800 whilst the average is 8400 and some finish on 9000

CPU has a very poor result. I have toggled with power settings etc and ensured it’s all ready to be tested.

Any ideas? Or should I assume PC Specialist didn’t fully test ..

Thanks

 

[gazwed]

A score like that on the CPU sounds more than thermal throttling. The GPU score is about right, maybe a tad low.

Might be worth having a read through the following thread...whilst it's a different model (Vyper vs Proteus), it is the same CPU and GPU so might be useful:

Performance i7-10875h - too low? (benchmarking) [solved by reinstalling windows]

Hello everyone, I got a Vyper III 15 in June with an i7 10875h and 2070 super (all specs below). The last few days I inform myself about optimization/undervolting and started benchmarking my system. I tested my cpu with cinebench r20 and r23 and Timy Spy and got the following scores (details...

www.pcspecialist.co.uk

I would note that the poster in that thread resolved the issue by doing a Windows reinstall

Regardless, we definitely need to see if it's thermal throttling so you really need to run Timespy and check your temps with something like HWMonitor

Thanks. Actually I saw the other post and decided to re install windows yesterday, still the same results.

The first time I sent the laptop to PC S they said the heat sink had issues and they replaced.

Second time it will still bad and I actually played a game on a call with an agent on the line explaining how it was still throttling and temps were ridiculous high.

Returned, they just re applied paste and said it was ok.

As I haven’t played games since and assumed it was ok my warranty has now expired which Dosent help!

I’m continuously have to set max processor at 99% to keep things down.

 

[SpyderTracks]

Thanks. Actually I saw the other post and decided to re install windows yesterday, still the same results.

The first time I sent the laptop to PC S they said the heat sink had issues and they replaced.

Second time it will still bad and I actually played a game on a call with an agent on the line explaining how it was still throttling and temps were ridiculous high.

Returned, they just re applied paste and said it was ok.

As I haven’t played games since and assumed it was ok my warranty has now expired which Dosent help!

I’m continuously have to set max processor at 99% to keep things down.

You can check thermals with HWMonitor:

HWMONITOR | Softwares | CPUID

HWMonitor for Windows® x86/x64 is a hardware monitoring program that reads PC systems main health sensors : voltages, temperatures, powers, currents, fans speed, utilizations, clock speeds ... The program handles : CPU and GPU-level hardware monitoring...

www.cpuid.com

Any custom gaming laptop will need maintenance every year or so to maintain thermals which means taking off the heatsink and repasting and clearing out any dust, that's normal.