Hello forum! Can anyone advise me please? I had to send this email to PCS just now. I am so sad about this. Please help!!! And yes, this PC is 4 days old!!!
Dear PCSpecialist
Received the PC on Friday. Really exciting to have a great PC that will play games and let me very efficiently work as well.
Everything was going GREAT until this afternoon.
My primary monitor is a SAMSUNG LED monitor, draws about 24W. I received a DVI to DP adapter today to enable me to connect my secondary monitor, also a SAMSUNG LED.
As soon as I plugged it in (whilst PC was switched on), the primary screen went black and simultaneously the fan went to full speed. No standard key combos worked so I ended up doing a hard power-off (long press on power button).
Before restarting I removed 2nd monitor cable.
It came back on, and I was able to do my meetings via Zoom and Teams, no problem.
This evening, I thought I would try the 2nd monitor again, but this time I connected it with PC switched off. It worked! I was able to move stuff around both screens, I thought "great" because I am now set up.
Then I launched Counter Strike Global Operations which has been playing so well at 500 fps up until today.
Less than 1 minute in, same issue. Fan up, black screen. Oddly I could still hear the audio.
Anyway, had to do a hard power-off.(HPO)
Unplugged 2nd monitor, started PC, seemed OK. Started CS:GO. Same thing happened. Did a HPO.
This time I did a power cycle, turned off at wall for 30 seconds. Started CS:GO. Same thing happened. Did a HPO.
Installed GeForce Experience and searched for a driver update. Found one. Installed that. Launched CS:GO. Same thing. HPO.
Showed my son this behaviour. It did it again.
At 2030 I did a clean reinstall of Win 10 Pro.
By 2120 I had reinstalled all my programs. Launched CS:GO. Same again. What the hell?!?!?!?!?!?
Over to you guys!
I notice, by the way, that during testing this machine had a problem. Would you mind sharing the details of that problem?
Also, in all my experience plugging in a 2nd monitor does not permanently damage PC components,
What are the next steps please?
I already waited over a month for delivery of this PC.
Thanks in anticipation for sorting this out for me.
Dear PCSpecialist
Received the PC on Friday. Really exciting to have a great PC that will play games and let me very efficiently work as well.
Everything was going GREAT until this afternoon.
My primary monitor is a SAMSUNG LED monitor, draws about 24W. I received a DVI to DP adapter today to enable me to connect my secondary monitor, also a SAMSUNG LED.
As soon as I plugged it in (whilst PC was switched on), the primary screen went black and simultaneously the fan went to full speed. No standard key combos worked so I ended up doing a hard power-off (long press on power button).
Before restarting I removed 2nd monitor cable.
It came back on, and I was able to do my meetings via Zoom and Teams, no problem.
This evening, I thought I would try the 2nd monitor again, but this time I connected it with PC switched off. It worked! I was able to move stuff around both screens, I thought "great" because I am now set up.
Then I launched Counter Strike Global Operations which has been playing so well at 500 fps up until today.
Less than 1 minute in, same issue. Fan up, black screen. Oddly I could still hear the audio.
Anyway, had to do a hard power-off.(HPO)
Unplugged 2nd monitor, started PC, seemed OK. Started CS:GO. Same thing happened. Did a HPO.
This time I did a power cycle, turned off at wall for 30 seconds. Started CS:GO. Same thing happened. Did a HPO.
Installed GeForce Experience and searched for a driver update. Found one. Installed that. Launched CS:GO. Same thing. HPO.
Showed my son this behaviour. It did it again.
At 2030 I did a clean reinstall of Win 10 Pro.
By 2120 I had reinstalled all my programs. Launched CS:GO. Same again. What the hell?!?!?!?!?!?
Over to you guys!
I notice, by the way, that during testing this machine had a problem. Would you mind sharing the details of that problem?
Also, in all my experience plugging in a 2nd monitor does not permanently damage PC components,
What are the next steps please?
I already waited over a month for delivery of this PC.
Thanks in anticipation for sorting this out for me.
