My 3 month old Power Adapter broke last Wednesday, sent an email first thing that morning, not had a reply back from there tech support. Sent an email to customer services on the Thursday, heard nothing back. Tried the online chat and even though it said I was next in line to be talked to with a 2 minute wait, i was disconnected multiple times. Tried to ring them tuesday/wednesday morning and afternoon and each time it was busy. Is it just me this is happening too? This service is really starting to annoy me. Had problems while ordering the laptop aswell!
Anyone else having bad trouble trying to contact PC Specialist?
- Thread starter Dan_MAtt
- Start date
It can be difficult to get someone on livechat, I've also seen the "you're next in line" with a 1 minute wait time message only to be told nobody is available. It may be coincidence but it seems to work better for me when I'm less specific with the question, like instead of putting "My power adapter is broken" just put "Issue with order", I get through to someone faster that way 
Im in exactly the same position, Stanl3y, message I sent on the internal tech support mail hasn't even been read, been over a week now. Utterly disgraceful customer support. About to go on a few reviewing websites to make my feelings known. Had the same problems when I was ordering my laptop 4 months ago! Looking through the forums, there is alot of this happening. Don't understand how these clowns are still in business.
ditto
Same here. Been trying to contact them for 3 days now about a question before ordering a new computer. Tried phoning. Tried email. Tried chatting. No response, either. Each day I tried three or four times, waited, eventually gave up. Today with the "Live Chat", I got down to "the next representative is reserved for you". After about an hour I gave up.
Persistence paid off. I finally got through by phone. Usually waited between 15 and 20 minutes before hanging up, but today I decided not to hang up. After nearly half an hour, I got someone on the line. The quality of the phone line was so bad I could hardly understand a word, but I was obviously not going to "call back" to get a better connection. They answered my question -- unfortunately, not positively.
I worry that if they are this bad when they are making a sale, how bad are they going to be if, heaven forbid, you have a problem with the machine...
My son wanted the computer, so we bought it -- with a credit card that offers 'money-back guarantees' -- and we'll see ...
Same here. Been trying to contact them for 3 days now about a question before ordering a new computer. Tried phoning. Tried email. Tried chatting. No response, either. Each day I tried three or four times, waited, eventually gave up. Today with the "Live Chat", I got down to "the next representative is reserved for you". After about an hour I gave up.
Persistence paid off. I finally got through by phone. Usually waited between 15 and 20 minutes before hanging up, but today I decided not to hang up. After nearly half an hour, I got someone on the line. The quality of the phone line was so bad I could hardly understand a word, but I was obviously not going to "call back" to get a better connection. They answered my question -- unfortunately, not positively.
I worry that if they are this bad when they are making a sale, how bad are they going to be if, heaven forbid, you have a problem with the machine...
My son wanted the computer, so we bought it -- with a credit card that offers 'money-back guarantees' -- and we'll see ...
We are very sorry for the delays in getting through to us. Since the Windows 10 launch the number of customers trying to contact us to place orders has significantly increased and everybody in the company is working over-time as much as possible to help catch-up. We are extremely busy on production so we ask all customers to please bear with us whilst we work to catch up. If you have emailed us, we will come back to you as soon as possible but we are currently not replying to emails within 24 hours.
The best way to contact us is by phone on 0333 011 7000 and this will result in a faster response than live chat or email.
Once again, many apologies for the delays which is not a demonstration of our usual service levels.
The best way to contact us is by phone on 0333 011 7000 and this will result in a faster response than live chat or email.
Once again, many apologies for the delays which is not a demonstration of our usual service levels.
Ive had my pc 5 weeks , it developed a "chassis intruded fatal error" on start up I called and was told to reset the BIOS to default settings which I did but shouldn't have as this wasn't the solution for the problem. I then realized my overclock settings had gone to stock settings so contacted PCS again via e mail , I gave up waiting for a reply after a week so called and asked how to reconfigure the overclock. I was told to do it a very odd way which was very confusing so called back and was told by somebody else that that wasn't the way I should have been told to do it and to do it from the saved config in the bios or via a USB stick, I tried this but my pc just freezes up when I try to load the overclock config and I have to do a hard reset to get the pc going again. Yet again I called and was told that they were going to have to step me through the overclock over the phone but couldn't do it then as the person who had the settings was busy so I would get a phone call back today after lunch to walk me through the overclock manually, needless to say I never got a phone call and wasted an afternoon waiting for one.
Not very impressed to say the least especially as its a problem that's arisen due to originally poor given advice.
Not very impressed to say the least especially as its a problem that's arisen due to originally poor given advice.
Stephen M
Author Level
You continually moan and repeat yourself, once you have made a point you do not have to continue ad infinitum. You will not change anything by being a jerk.
Last edited:
chunkykev
Member
Been reading the forums for the past day or two about how bad the communication from PCS is. Guess I must be pretty lucky as got through to someone on live chat this morning in a matter of minutes to get an update on the build I've ordered (running slightly later than ideal, but only at 8 working days just now and told it is likely to be built by Friday, which isn't bad considering the well discussed backlog).
No they are not, but now it's been quoted multiple times it's difficult for me to remove I'm afraid, but to everyone, try and keep insults out of the forums please.
I ordered my Azure 4 weeks ago on Friday. They told me today that this Friday I am likely to get my delivery. PCS were caught off guard firstly by the amount of orders following Windows 10 but mainly by the non functioning Asus MOBO's, the bedrock of the new Skylake builds. Yes they have been slack in terms of customer relations. Yes they should probably have come onto the forums earlier and I am sure in hindsight they would have reacted faster. It is something they need to look at.
I called them today to upgrade my warranty from silver to gold. It took me 30 minutes to get through. But I knew it might take a while, these guys are working till 1 in the morning to catch up with the backlog.
You must know this Antcol, you are all over the forum complaining about customer service even though you arent actually a customer yet. It would seem churlish to call you a troll so I wont, you may have good intentions...
You also come across as being quite young, and obviously that isnt a criticism, who wouldnt want to be a teenager again...
I like it when you post stuff, honestly, you bring a smile to my face, and thats nice
I called them today to upgrade my warranty from silver to gold. It took me 30 minutes to get through. But I knew it might take a while, these guys are working till 1 in the morning to catch up with the backlog.
You must know this Antcol, you are all over the forum complaining about customer service even though you arent actually a customer yet. It would seem churlish to call you a troll so I wont, you may have good intentions...
You also come across as being quite young, and obviously that isnt a criticism, who wouldnt want to be a teenager again...
I like it when you post stuff, honestly, you bring a smile to my face, and thats nice
keynes
Multiverse Poster
And coming across as rude doesn't really help either. You made your point and it is a valid one but there is no need to keep repeating the same thing over and over again. It won't help and you are not magically make everything improve. I don't get the rationale either, you attempt by your comment to improve customer service and when it happens you will then place an order? If that's the case it seems like a naive approach. No need to ban or close the thread, it just doesn't help having that approach. You could write an email or write a letter to them to raise all the issues you have raised.
Brilliant I love it
HahaaahhhhaaaaThe thing about your crusade is, of course, that it is factually based, obviously some of what you say has merit. I love it that you pretend you dont know what is going on though