Asus motherboard - KB&M work in bios but not outside

J

Jbatterham94

Member
Hopefully this is right forum, ive just had my pc delivered which ive waited over 30 working days for.

Connected all up, booted, mouse and keyboard not recognised to select country for windows.

Ok go in bios, kbm work fine, I have had so many tech friends try and fix this but outside of a windows reinstall from USB, which I dont have, nobody has the answer. Anyone know...? Ive tried multiple setting changes in USB config of bios....
 
SpyderTracks

SpyderTracks

We love you Ukraine
Jbatterham94 said:
Hopefully this is right forum, ive just had my pc delivered which ive waited over 30 working days for.

Connected all up, booted, mouse and keyboard not recognised to select country for windows.

Ok go in bios, kbm work fine, I have had so many tech friends try and fix this but outside of a windows reinstall from USB, which I dont have, nobody has the answer. Anyone know...? Ive tried multiple setting changes in USB config of bios....
Click to expand...
What kind of mouse and keyboard? USB?

you don’t have a USB key?
 
J

Jbatterham94

Member
Front ports. Doesnt matter which ports theyre in, kbm only works in BIOS. Some other users online have said they have had same issue with motherboard or the USB 3.0 slots? Honestly ive tried everything at this point. To say im frustrated with pcspecialist for this to happen after this long of a wait is an understatement.
 
SpyderTracks

SpyderTracks

We love you Ukraine
Jbatterham94 said:
Front ports. Doesnt matter which ports theyre in, kbm only works in BIOS. Some other users online have said they have had same issue with motherboard or the USB 3.0 slots? Honestly ive tried everything at this point. To say im frustrated with pcspecialist for this to happen after this long of a wait is an understatement.
Click to expand...
If you can answer the questions, are they wireless?
 
J

Jbatterham94

Member
You're literally posting the most simplistic triage that I'd ovbiously have tried before going to this forum. Having to do a full windows 10 reinstall because after 30 working days PCSpecialist didn't even complete the setup properly.
 
SpyderTracks

SpyderTracks

We love you Ukraine
Jbatterham94 said:
You're literally posting the most simplistic triage that I'd ovbiously have tried before going to this forum. Having to do a full windows 10 reinstall because after 30 working days PCSpecialist didn't even complete the setup properly.
Click to expand...
This is a fundamental misunderstanding of the drawbacks of OOBE.

I'm not going to continue on this thread, I'll leave it up to you as obviously you know how to fix it.
 
J

Jbatterham94

Member
I also tried installing the drivers through command prompt from a USB - which also didn't work. In future if this ever gets asked, the only way to fix is complete reinstall.

Cheers for the attempts at help and sorry for sarcastic responses.
 
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