E Markwick
Active member
Another few months, time for another rant on this awful companies awful products.
I couldn't give a toss about my language or what PC Specialist can offer me to remedy this situation because there customer service is always complete balls (especially when offering to fix my problem free of charge as a good will gesture then telling me unless I paid 100 quid they wouldn't fix it when they had it - yes that happened) so I'm looking for advice from other PCS customers or space to vent.
The last few months the internet performance has been beyond atrocious. I can barely load a low resolution YouTube video without waiting for it to buffer on a machine with a GtX 960 card and 16gb ram. From time to time it will glitch loudly while I listen to a song (sometimes for 5 second, other times for 30) then cut the internet connection out. The Adobe software I have runs like rubbish whereas before I sent it back to them it was a lot better than it has been recently.
Try and delete files from the hard drive and SSD? It will just tell to you to jog on and Free up barely any space. Want to listen to music through the headphone port? Nope just going to stop working completely within a few months of ownership - same story with 2 of the 3 USB ports.
This used to be an item I used everyday and looked forward to coming home to create designs on, but I can barely ever be arsed anymore because PCS and their dodgy repair quality/time has taken the biscuit.
Oh and the best one the last few days? - if I use and go away for about 10 minutes the whole screen will freeze, can't even ctrl alt tab or anything like that. Can't do anything except do a hard reboot.
I can't even play games like Football Manager because as soon as I load it the laptop just turns the power off. Instantly. Okay I think, I'll Uninstall it and reinstall it. Turns out I don't need to bother with that because it's done it for me. And I still can't play it.
And it's not as if the machine is getting too hot because I've been using a portable laptop fan which has worked very well in the past. Just now I lost 3 hours of client work because the machine shut down with absolutely no. Warning and at 100% battery in the middle of using it. Not even auto recovery could save the work I was doing, so thanks for that PCS.
This is without doubt the most frustrating experience of owning a laptop that I've ever heard. It's fairly old now at about 2 years, but I'd still rather shovel my eyes out of my skull with a rusty fork than give PC Specialists any more money for a repair service that won't even work and take far longer to complete than they promise to.
I bought this machine because every review I read said the laptop was money for value and PCS had excellent customer satisfaction. How naive was I?
I couldn't give a toss about my language or what PC Specialist can offer me to remedy this situation because there customer service is always complete balls (especially when offering to fix my problem free of charge as a good will gesture then telling me unless I paid 100 quid they wouldn't fix it when they had it - yes that happened) so I'm looking for advice from other PCS customers or space to vent.
The last few months the internet performance has been beyond atrocious. I can barely load a low resolution YouTube video without waiting for it to buffer on a machine with a GtX 960 card and 16gb ram. From time to time it will glitch loudly while I listen to a song (sometimes for 5 second, other times for 30) then cut the internet connection out. The Adobe software I have runs like rubbish whereas before I sent it back to them it was a lot better than it has been recently.
Try and delete files from the hard drive and SSD? It will just tell to you to jog on and Free up barely any space. Want to listen to music through the headphone port? Nope just going to stop working completely within a few months of ownership - same story with 2 of the 3 USB ports.
This used to be an item I used everyday and looked forward to coming home to create designs on, but I can barely ever be arsed anymore because PCS and their dodgy repair quality/time has taken the biscuit.
Oh and the best one the last few days? - if I use and go away for about 10 minutes the whole screen will freeze, can't even ctrl alt tab or anything like that. Can't do anything except do a hard reboot.
I can't even play games like Football Manager because as soon as I load it the laptop just turns the power off. Instantly. Okay I think, I'll Uninstall it and reinstall it. Turns out I don't need to bother with that because it's done it for me. And I still can't play it.
And it's not as if the machine is getting too hot because I've been using a portable laptop fan which has worked very well in the past. Just now I lost 3 hours of client work because the machine shut down with absolutely no. Warning and at 100% battery in the middle of using it. Not even auto recovery could save the work I was doing, so thanks for that PCS.
This is without doubt the most frustrating experience of owning a laptop that I've ever heard. It's fairly old now at about 2 years, but I'd still rather shovel my eyes out of my skull with a rusty fork than give PC Specialists any more money for a repair service that won't even work and take far longer to complete than they promise to.
I bought this machine because every review I read said the laptop was money for value and PCS had excellent customer satisfaction. How naive was I?
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