BSoD coming out of sleep

[mdtexeira]

I received my new desktop yesterday, set everything up, and then it was bedtime, so I sent my PC to sleep. When I got up this morning, I woke it up....and it crashed...BSoD style.

I have attached me dxdiag.txt, but for some reason it wasn't allowed. I was looking for a way to connect directly with technical support, but this seems to be the primary way.

Also, when I bought my computer, it said I'd be receiving a free copy of the Borderland Pre-sequel as a result of buying the GTX 770. How do I go about getting access to that?

Thanks for your help.

 

[Rakk]

I was looking for a way to connect directly with technical support, but this seems to be the primary way.

Whilst us lot on the forums are a helpful bunch we are not an official channel of support, PCS's contact details are:
Tel: 0333 011 7000
Email: [email protected]
But I'm sure a few forum members can try and make some useful suggestions, so you may not end up having to phone/email them

Also, when I bought my computer, it said I'd be receiving a free copy of the Borderland Pre-sequel as a result of buying the GTX 770. How do I go about getting access to that?

There should be NVidia voucher in your welcome pack, it'll have a CD key on it.

 

[mdtexeira]

Thanks for the prompt reply. I found the voucher.

I have something I have to do today out of the house. Hopefully that will be adequate time for this thread to fill with helpful theories as to what is going on. If not, I'll skype PCS tomorrow and see about getting some more direct help. I just pray that they aren't going to make me jump through scripted loopholes like making sure my cables are correctly plugged in. **shudder**

 

[SpyderTracks]

If you upload c:/windows/memory.dmp or the files in c:/windows/minidump we can see what's causing the bsod

 

[mdtexeira]

Ok....here is a zip of the dmp file which is dated today. There was another file in the folder that predates my computer's arrival and I can include that one if you think it necessary.

 

[SpyderTracks]

Ok....here is a zip of the dmp file which is dated today. There was another file in the folder that predates my computer's arrival and I can include that one if you think it necessary.

That should do it, I'll take a look later on if not tomorrow.

 

[mdtexeira]

Thanks so much.

 

[SpyderTracks]

Results are in!

*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 24, {1904fb, fffff8800aec6b38, fffff8800aec6390, fffff80002cc6afe}

Probably caused by : ntkrnlmp.exe ( nt!ExAcquireResourceSharedLite+4e )

Followup: MachineOwner
---------

6: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

NTFS_FILE_SYSTEM (24)
If you see NtfsExceptionFilter on the stack then the 2nd and 3rd
parameters are the exception record and context record. Do a .cxr
on the 3rd parameter and then kb to obtain a more informative stack
trace.
Arguments:
Arg1: 00000000001904fb
Arg2: fffff8800aec6b38
Arg3: fffff8800aec6390
Arg4: fffff80002cc6afe

Debugging Details:
------------------


EXCEPTION_RECORD: fffff8800aec6b38 -- (.exr 0xfffff8800aec6b38)
ExceptionAddress: fffff80002cc6afe (nt!ExAcquireResourceSharedLite+0x000000000000004e)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000000
Parameter[1]: ffffffffffffffff
Attempt to read from address ffffffffffffffff

CONTEXT: fffff8800aec6390 -- (.cxr 0xfffff8800aec6390;r)
rax=0000000000000702 rbx=ffeffa800cdc3ac0 rcx=ffeffa800cdc3ac0
rdx=0000000000000000 rsi=0000000000000000 rdi=fffff88003302180
rip=fffff80002cc6afe rsp=fffff8800aec6d70 rbp=0000000000000000
r8=0000000000012eb6 r9=0000ffffffffffff r10=0000000000000800
r11=0000000000000001 r12=fffffa8013467b50 r13=fffff8a014c7ec10
r14=0000000000000000 r15=fffff8800aec6f6a
iopl=0 nv up di pl zr na po nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010046
nt!ExAcquireResourceSharedLite+0x4e:
fffff800`02cc6afe f0480fba696000 lock bts qword ptr [rcx+60h],0 ds:002b:ffeffa80`0cdc3b20=????????????????
Last set context:
rax=0000000000000702 rbx=ffeffa800cdc3ac0 rcx=ffeffa800cdc3ac0
rdx=0000000000000000 rsi=0000000000000000 rdi=fffff88003302180
rip=fffff80002cc6afe rsp=fffff8800aec6d70 rbp=0000000000000000
r8=0000000000012eb6 r9=0000ffffffffffff r10=0000000000000800
r11=0000000000000001 r12=fffffa8013467b50 r13=fffff8a014c7ec10
r14=0000000000000000 r15=fffff8800aec6f6a
iopl=0 nv up di pl zr na po nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010046
nt!ExAcquireResourceSharedLite+0x4e:
fffff800`02cc6afe f0480fba696000 lock bts qword ptr [rcx+60h],0 ds:002b:ffeffa80`0cdc3b20=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT

PROCESS_NAME: AvastSvc.exe

CURRENT_IRQL: 0

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_PARAMETER1: 0000000000000000

EXCEPTION_PARAMETER2: ffffffffffffffff

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002ef8100
GetUlongFromAddress: unable to read from fffff80002ef81c0
ffffffffffffffff

FOLLOWUP_IP:
nt!ExAcquireResourceSharedLite+4e
fffff800`02cc6afe f0480fba696000 lock bts qword ptr [rcx+60h],0

FAULTING_IP:
nt!ExAcquireResourceSharedLite+4e
fffff800`02cc6afe f0480fba696000 lock bts qword ptr [rcx+60h],0

BUGCHECK_STR: 0x24

ANALYSIS_VERSION: 6.3.9600.17029 (debuggers(dbg).140219-1702) amd64fre

LAST_CONTROL_TRANSFER: from fffff880016a5e3f to fffff80002cc6afe

STACK_TEXT:
fffff880`0aec6d70 fffff880`016a5e3f : fffff8a0`14c7ec10 fffff8a0`07837b40 fffff880`0aec7090 fffff880`0aec6e00 : nt!ExAcquireResourceSharedLite+0x4e
fffff880`0aec6de0 fffff880`016a1e3d : fffffa80`144f6c10 00000000`00000d10 00010000`00012eb6 fffffa80`144f6c01 : Ntfs!NtfsRetrieveOtherFileName+0x3d3
fffff880`0aec6f10 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : Ntfs!NtfsQueryDirectory+0xc9d


SYMBOL_STACK_INDEX: 0

SYMBOL_NAME: nt!ExAcquireResourceSharedLite+4e

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: nt

IMAGE_NAME: ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP: 531590fb

IMAGE_VERSION: 6.1.7601.18409

STACK_COMMAND: .cxr 0xfffff8800aec6390 ; kb

FAILURE_BUCKET_ID: X64_0x24_nt!ExAcquireResourceSharedLite+4e

BUCKET_ID: X64_0x24_nt!ExAcquireResourceSharedLite+4e

ANALYSIS_SOURCE: KM

FAILURE_ID_HASH_STRING: km:x64_0x24_nt!exacquireresourcesharedlite+4e

FAILURE_ID_HASH: {73975c9e-d1a0-4d44-aa7b-d26c27ca1b52}

Followup: MachineOwner
---------

So looks like Avastsvc.exe is causing the bsod. Perhaps uninstall and reinstall. Also may be worth doing an sfc /scannow in an elevated command prompt

 

[mdtexeira]

Wow...so what does this all mean? Can I expect this to continue if I put my computer to sleep?

 

[SpyderTracks]

Wow...so what does this all mean? Can I expect this to continue if I put my computer to sleep?

Unless you do steps to correct it it will always happen. Avasts service is conflicting with the sleep request and causing a bsod.

I would uninstall avast, then run an sfc \scannow in an elevated command prompt, then reboot and reinstall avast.

 

[mdtexeira]

Ok...I'll try that in a bit and report back. Thanks again for your time and effort.

 

[SpyderTracks]

Ok...I'll try that in a bit and report back. Thanks again for your time and effort.

No worries, keep us posted.

 

[mdtexeira]

I did as you said, and the scan found some corrupted files and fixed them. I've included the CBS log file in case that would be useful. I just put my computer to sleep and it come out of hibernation without any error, so, fingers crossed, I think this might be solved. Hopefully, I don't find myself here again for some time. Thank you so much again. You were extremely helpful.

 

[SpyderTracks]

I did as you said, and the scan found some corrupted files and fixed them. I've included the CBS log file in case that would be useful. I just put my computer to sleep and it come out of hibernation without any error, so, fingers crossed, I think this might be solved. Hopefully, I don't find myself here again for some time. Thank you so much again. You were extremely helpful.

Pleased it looks resolved. Best of luck.