Hi,
Specs:
Case
FRACTAL MESHIFY 2 LIGHT TEMPERED GLASS
Processor (CPU)
Intel® Core™ i7 16-Core Processor i7-13700KF (Up to 5.4GHz) 30MB Cache
Motherboard
ASUS® TUF GAMING Z790-PLUS WIFI (LGA1700, DDR5, PCIe 5.0, Wi-Fi 6E)
Memory (RAM)
32GB Corsair VENGEANCE DDR5 5600MHz (2 x 16GB)
Graphics Card
12GB NVIDIA GEFORCE RTX 4070 Ti - HDMI, DP, LHR
Graphics Card Support Bracket
NONE (BRACKET INCLUDED AS STANDARD ON 4070 Ti / RX 7700 XT AND ABOVE)
1st M.2 SSD Drive
2TB SAMSUNG 990 PRO M.2, PCIe 4.0 NVMe (up to 7450MB/R, 6900MB/W)
Power Supply
CORSAIR 850W RMx SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable
1 x 1.5 Metre UK Power Cable (Kettle Lead, 1.0mm Core)
Processor Cooling
CORSAIR H100i ELITE RGB High Performance CPU Cooler
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
ONBOARD LAN PORT
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 11 Home 64 Bit - inc. Single Licence
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10/11 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Warranty
3 Year Standard Warranty (6 Month Collect & Return, 1 Year Parts, 3 Year Labour)
In the last week I have had the following issues.
Initially, I noticed that I had no ethernet, and the ethernet/LAN Controller will not show up in device manager. It was hidden, so I deleted it to try and force Windows to rediscover it, but this was unsuccessful. WiFi still works so I have had to use that since.
I did sfc /scannow, DISM restore health, and ipconfig flush to check for issues, but nothing was found. I updated the BIOs and drivers through Armoury Crate and Intel Driver & Support Assistant, the Ethernet driver was not available in either of these, and I could not install it manually from the zip on the ASUS website. I also attempted to drain power from the motherboard, which did not resolve the issue.
After this, I have had random bluescreens, even when not running a game. I have tried reinstalling Windows 11, however I am still getting a blue screen and no ethernet, with nothing obvious and consistent in Event Viewer, Reliability Monitor, however minidumps suggested that it could be a memory issue. Here is a link to my Sysnative zip which I ran after my last blue screen: https://drive.google.com/file/d/1GfSjY6tY8KR_1jzqakZBOW5xMIUnhSHj/view?usp=sharing
Because of this, I ran MemTest86, which showed 9 errors, so I am likely to believe it is a memory issue. However, the ethernet problem would suggest it’s a motherboard issue. The summary is below.
2024-04-02 20:43:24 - [Data Error] Test: 9, CPU: 8, Address: 1AD8CD898, Expected: 37982978, Actual: 37182978
2024-04-02 20:34:12 - [Data Error] Test: 7, CPU: 14, Address: 1D828D89C, Expected: FFFFFFDF, Actual: FF7FFFDF
2024-04-02 20:34:12 - [Data Error] Test: 7, CPU: 14, Address: 1D828D890, Expected: FFFFFFFB, Actual: FF7FFFFB
2024-04-02 20:34:12 - [Data Error] Test: 7, CPU: 14, Address: 1D828D888, Expected: FFFFFFFE, Actual: FF7FFFFE
2024-04-02 20:34:12 - [Data Error] Test: 7, CPU: 14, Address: 1D828D884, Expected: 7FFFFFFF, Actual: 7F7FFFFF
2024-04-02 19:53:56 - [Data Error] Test: 7, CPU: 10, Address: 188A6DC88, Expected: 01000000, Actual: 01800000
2024-04-02 19:53:56 - [Data Error] Test: 7, CPU: 10, Address: 188A6DC90, Expected: 04000000, Actual: 04800000
2024-04-02 19:53:56 - [Data Error] Test: 7, CPU: 10, Address: 188A6DC98, Expected: 10000000, Actual: 10800000
2024-04-02 19:53:56 - [Data Error] Test: 7, CPU: 10, Address: 188A6DC9C, Expected: 20000000, Actual: 20800000
Lowest Error Address 0x188A6DC88 (6282MB)
Highest Error Address 0x1D828D89C (7554MB)
Bits in Error Mask 0000000000800000
Bits in Error 1
Max Contiguous Errors 2
I am unsure what to do next, and would like to know if you think this is a memory or a motherboard issue, or if my issues are even connected, and how I should proceed?
Regards,
Jacob
Specs:
Case
FRACTAL MESHIFY 2 LIGHT TEMPERED GLASS
Processor (CPU)
Intel® Core™ i7 16-Core Processor i7-13700KF (Up to 5.4GHz) 30MB Cache
Motherboard
ASUS® TUF GAMING Z790-PLUS WIFI (LGA1700, DDR5, PCIe 5.0, Wi-Fi 6E)
Memory (RAM)
32GB Corsair VENGEANCE DDR5 5600MHz (2 x 16GB)
Graphics Card
12GB NVIDIA GEFORCE RTX 4070 Ti - HDMI, DP, LHR
Graphics Card Support Bracket
NONE (BRACKET INCLUDED AS STANDARD ON 4070 Ti / RX 7700 XT AND ABOVE)
1st M.2 SSD Drive
2TB SAMSUNG 990 PRO M.2, PCIe 4.0 NVMe (up to 7450MB/R, 6900MB/W)
Power Supply
CORSAIR 850W RMx SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable
1 x 1.5 Metre UK Power Cable (Kettle Lead, 1.0mm Core)
Processor Cooling
CORSAIR H100i ELITE RGB High Performance CPU Cooler
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
ONBOARD LAN PORT
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 11 Home 64 Bit - inc. Single Licence
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10/11 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Warranty
3 Year Standard Warranty (6 Month Collect & Return, 1 Year Parts, 3 Year Labour)
In the last week I have had the following issues.
Initially, I noticed that I had no ethernet, and the ethernet/LAN Controller will not show up in device manager. It was hidden, so I deleted it to try and force Windows to rediscover it, but this was unsuccessful. WiFi still works so I have had to use that since.
I did sfc /scannow, DISM restore health, and ipconfig flush to check for issues, but nothing was found. I updated the BIOs and drivers through Armoury Crate and Intel Driver & Support Assistant, the Ethernet driver was not available in either of these, and I could not install it manually from the zip on the ASUS website. I also attempted to drain power from the motherboard, which did not resolve the issue.
After this, I have had random bluescreens, even when not running a game. I have tried reinstalling Windows 11, however I am still getting a blue screen and no ethernet, with nothing obvious and consistent in Event Viewer, Reliability Monitor, however minidumps suggested that it could be a memory issue. Here is a link to my Sysnative zip which I ran after my last blue screen: https://drive.google.com/file/d/1GfSjY6tY8KR_1jzqakZBOW5xMIUnhSHj/view?usp=sharing
Because of this, I ran MemTest86, which showed 9 errors, so I am likely to believe it is a memory issue. However, the ethernet problem would suggest it’s a motherboard issue. The summary is below.
2024-04-02 20:43:24 - [Data Error] Test: 9, CPU: 8, Address: 1AD8CD898, Expected: 37982978, Actual: 37182978
2024-04-02 20:34:12 - [Data Error] Test: 7, CPU: 14, Address: 1D828D89C, Expected: FFFFFFDF, Actual: FF7FFFDF
2024-04-02 20:34:12 - [Data Error] Test: 7, CPU: 14, Address: 1D828D890, Expected: FFFFFFFB, Actual: FF7FFFFB
2024-04-02 20:34:12 - [Data Error] Test: 7, CPU: 14, Address: 1D828D888, Expected: FFFFFFFE, Actual: FF7FFFFE
2024-04-02 20:34:12 - [Data Error] Test: 7, CPU: 14, Address: 1D828D884, Expected: 7FFFFFFF, Actual: 7F7FFFFF
2024-04-02 19:53:56 - [Data Error] Test: 7, CPU: 10, Address: 188A6DC88, Expected: 01000000, Actual: 01800000
2024-04-02 19:53:56 - [Data Error] Test: 7, CPU: 10, Address: 188A6DC90, Expected: 04000000, Actual: 04800000
2024-04-02 19:53:56 - [Data Error] Test: 7, CPU: 10, Address: 188A6DC98, Expected: 10000000, Actual: 10800000
2024-04-02 19:53:56 - [Data Error] Test: 7, CPU: 10, Address: 188A6DC9C, Expected: 20000000, Actual: 20800000
Lowest Error Address 0x188A6DC88 (6282MB)
Highest Error Address 0x1D828D89C (7554MB)
Bits in Error Mask 0000000000800000
Bits in Error 1
Max Contiguous Errors 2
I am unsure what to do next, and would like to know if you think this is a memory or a motherboard issue, or if my issues are even connected, and how I should proceed?
Regards,
Jacob
