Recently I made my first purchase from PC Specialist, however since arrival I've found that it will always crash whenever it's left idle (usually after around 30 minutes or so). Other times it's crashed suddenly while I'm using it. Even with programs such as Spotify or Steam only being open. I don't think it could be overheating either. After sending it out for repairs and getting a replacement back, I still find it with the same issues as the last one.
Figuring this might be a few outdated drivers causing this, I went through and updated all my drivers through device manager but even after that I'm still receiving these BSODs. I've also installed every update Windows has found. I'm not the most tech savy guy out there, but I feel as though this is happening for multiple reasons? Based on the number of BSOD errors I've gotten. Checking the event viewer shows it as Event 41, Kernel-power. I'm thinking of doing a fresh install of Windows as a last resort.
So far the errors I've received are:
SYSTEM_SERVICE_EXCEPTION
APC_INDEX_MISMATCH
PAGE_FAULT_IN_NONPAGED_AREA
CRITICAL_STRUCTURE_CORRUPTION
KERNEL_SECURITY_CHECK_FAILURE
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (what failed newtwtw08.sys)
IRQL_NOT_LESS_OR_EQUAL
At this point, I feel like I've tried every solution I can at this point. This PC is practically unusable and I can't rely on it to do any work, projects or gaming. Honestly disappointed considering how much I spent on it. But if anyone could help me out with this and provide any other solutions I would greatly appreciate the help.
Specs:
Case
PCS SR-819 RGB FULL TOWER CASE
Processor (CPU)
Intel® Core™ i7 Eight Core Processor i7-9700K (3.6GHz) 12MB Cache
Motherboard
ASUS® ROG STRIX Z390-E GAMING: ATX, LGA1151, USB 3.1, SATA 6GBs, WIFI - RGB Ready
Memory (RAM)
16GB Corsair VENGEANCE DDR4 2400MHz (2 x 8GB)
Graphics Card
8GB NVIDIA GEFORCE RTX 2070 SUPER - HDMI, 3x DP GeForce - RTX VR Ready!
1st Storage Drive
2TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 256MB CACHE
2nd Storage Drive
2TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 256MB CACHE
Power Supply
CORSAIR 550W TXm SERIES™ SEMI-MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling
Corsair H60 Hydro Cooler w/ PCS Ultra Quiet Fans
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
LED Lighting
2x 50cm RGB LED Strip
Sound Card
Asus Xonar AE 7.1-Channel Gaming Audio Card
Wireless/Wired Networking
10/100/1000 GIGABIT LAN PORT (Wi-Fi NOT INCLUDED)
USB/Thunderbolt Options
2 PORT (2 x TYPE A) USB 3.0 PCI-E CARD + STANDARD USB PORTS
Operating System
Windows 10 Professional 64 Bit - inc. Single Licence
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
Microsoft® Office Home & Student 2019 (1 Digital License)
Figuring this might be a few outdated drivers causing this, I went through and updated all my drivers through device manager but even after that I'm still receiving these BSODs. I've also installed every update Windows has found. I'm not the most tech savy guy out there, but I feel as though this is happening for multiple reasons? Based on the number of BSOD errors I've gotten. Checking the event viewer shows it as Event 41, Kernel-power. I'm thinking of doing a fresh install of Windows as a last resort.
So far the errors I've received are:
SYSTEM_SERVICE_EXCEPTION
APC_INDEX_MISMATCH
PAGE_FAULT_IN_NONPAGED_AREA
CRITICAL_STRUCTURE_CORRUPTION
KERNEL_SECURITY_CHECK_FAILURE
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (what failed newtwtw08.sys)
IRQL_NOT_LESS_OR_EQUAL
At this point, I feel like I've tried every solution I can at this point. This PC is practically unusable and I can't rely on it to do any work, projects or gaming. Honestly disappointed considering how much I spent on it. But if anyone could help me out with this and provide any other solutions I would greatly appreciate the help.
Specs:
Case
PCS SR-819 RGB FULL TOWER CASE
Processor (CPU)
Intel® Core™ i7 Eight Core Processor i7-9700K (3.6GHz) 12MB Cache
Motherboard
ASUS® ROG STRIX Z390-E GAMING: ATX, LGA1151, USB 3.1, SATA 6GBs, WIFI - RGB Ready
Memory (RAM)
16GB Corsair VENGEANCE DDR4 2400MHz (2 x 8GB)
Graphics Card
8GB NVIDIA GEFORCE RTX 2070 SUPER - HDMI, 3x DP GeForce - RTX VR Ready!
1st Storage Drive
2TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 256MB CACHE
2nd Storage Drive
2TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 256MB CACHE
Power Supply
CORSAIR 550W TXm SERIES™ SEMI-MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling
Corsair H60 Hydro Cooler w/ PCS Ultra Quiet Fans
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
LED Lighting
2x 50cm RGB LED Strip
Sound Card
Asus Xonar AE 7.1-Channel Gaming Audio Card
Wireless/Wired Networking
10/100/1000 GIGABIT LAN PORT (Wi-Fi NOT INCLUDED)
USB/Thunderbolt Options
2 PORT (2 x TYPE A) USB 3.0 PCI-E CARD + STANDARD USB PORTS
Operating System
Windows 10 Professional 64 Bit - inc. Single Licence
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
Microsoft® Office Home & Student 2019 (1 Digital License)
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