Do pcspecialist work on builds on a Saturday...?
Don't think they do. Just speculating.
i order'd mine on the 1st here i am 18th, and 2 phone calls later cc telling me it would enter build yesterday or today, and i hate to say still showing pre production, day 21, i spoke to luke and he assured me as i am trying to gauge my kid to be home to receive, and all i can get is "we are very busy". i payed via my card woosh not to busy to do that part....... now with all due respect one pays the money and respects a custom build needs a little space to work but theres a cut off point where, gateway fell short and went bust, supply and demand, outpaced the company, bust gone, its like this, someone collects the parts, puts in a plastic tub, next a guy puts, max 8 nuts in a motherboard and facia plate, next guy, a processor, next memory man, next optional graphics card, myself i could build one blind folded in 5 mins, the hard part is waiting on said build to install software drivers etc, and a burn test of 3 days, lets add 3 guys to that task. thats your basic assembly line, a quick and often time and study, weed out mr slack arse, or is it that indeed fast track is given priority to force one to get upset and pay that extra, well as i said i can build it myself and ill be cancelling tomorrow. will they care probably not. school off life, imagine now you have a problem, are you feeling great about customer care?... and pc specialist, 3 weeks and still not built.
or some people need to just be patient, is the system perfect? no but expecting delivery for a system quick and complaining about the service after accepting the t&c seems unreasonable. If you are unhappy with the service then you should use the appropriate channels of communication.now before someone goes off on one, and comes back with a half arsed reply, this company has a problem, and its the delivery times, the issue people is timing, now if its due to parts not available well don't they kinda need to tell the customer that, can we accommodate adjust, its a biggy, and it needs addressing, and someones slacking, people are people and people trend to slide into habits, and habits go from an advertised "usually <1 week" to 21 days then me thinks some shake up required, am i wrong well just look at 99% of all asks, its about delivery times.
i order'd mine on the 1st here i am 18th, and 2 phone calls later cc telling me it would enter build yesterday or today, and i hate to say still showing pre production, day 21, i spoke to luke and he assured me as i am trying to gauge my kid to be home to receive, and all i can get is "we are very busy". i payed via my card woosh not to busy to do that part....... now with all due respect one pays the money and respects a custom build needs a little space to work but theres a cut off point where, gateway fell short and went bust, supply and demand, outpaced the company, bust gone, its like this, someone collects the parts, puts in a plastic tub, next a guy puts, max 8 nuts in a motherboard and facia plate, next guy, a processor, next memory man, next optional graphics card, myself i could build one blind folded in 5 mins, the hard part is waiting on said build to install software drivers etc, and a burn test of 3 days, lets add 3 guys to that task. thats your basic assembly line, a quick and often time and study, weed out mr slack arse, or is it that indeed fast track is given priority to force one to get upset and pay that extra, well as i said i can build it myself and ill be cancelling tomorrow. will they care probably not. school off life, imagine now you have a problem, are you feeling great about customer care?... and pc specialist, 3 weeks and still not built.