Can't get Thunderbolt 4 port to work on Laptop

R

reddal

Member
Hi,

I have a laptop only a few months old as per specs below. I bought a Thunderbolt 4 docking station - but when I plug it into the Thunderbolt port on the laptop it doesn't recognize it. I'm using Windows 11. I tried installing all kinds of drivers etc. - but it makes no difference.

When I run the Thunderbolt Control Center software - it sees a port but doesnt think anything is plugged into it.

Any ideas on how to get this to work would be very much appreciated.

thanks - reddal

Chassis & DisplayDefiance Series: 17.3" Matte, Full HD, 144Hz, Pantone Validated 72% NTSC, LED Widescreen (1920x1080)
Processor (CPU)Intel® Core™ i7 Eight Core Processor 11800H (2.3GHz, 4.6GHz Turbo)
Memory (RAM)64GB PCS PRO SODIMM DDR4 2666MHz (2 x 32GB)
Graphics CardNVIDIA® GeForce® RTX 3080 Max-Q - 16.0GB GDDR6 Video RAM - DirectX® 12.1
USB/Thunderbolt Options1 x THUNDERBOLT 4 PORT + 3 x USB 3.2 PORTS
 
R

reddal

Member
Martinr36 said:
Can you please post THE FULL SPEC from your orders page
Click to expand...
ok:

Chassis & DisplayDefiance Series: 17.3" Matte, Full HD, 144Hz, Pantone Validated 72% NTSC, LED Widescreen (1920x1080)
Processor (CPU)Intel® Core™ i7 Eight Core Processor 11800H (2.3GHz, 4.6GHz Turbo)
Memory (RAM)64GB PCS PRO SODIMM DDR4 2666MHz (2 x 32GB)
Graphics CardNVIDIA® GeForce® RTX 3080 Max-Q - 16.0GB GDDR6 Video RAM - DirectX® 12.1
1st M.2 SSD Drive2TB INTEL® 670p M.2 NVMe PCIe SSD (up to 3500MB/sR | 2700MB/sW)
down_right_arrow.gif
Change to: 2TB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe (up to 3500MB/R, 3300MB/W)
2nd M.2 SSD Drive2TB INTEL® 670p M.2 NVMe PCIe SSD (up to 3500MB/sR | 2700MB/sW)
down_right_arrow.gif
Change to: 2TB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe (up to 3500MB/R, 3300MB/W)
AC Adaptor2 x 180W AC Adaptor
Power Cable2 x 1.5 Metre Cloverleaf UK Power Cable
Battery2 x Defiance Series Battery Pack (One Spare, Requires Assembly)
Thermal PasteARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound Card2 Channel High Definition Audio + MIC/Headphone Jack
Bluetooth & WirelessGIGABIT LAN & WIRELESS INTEL® Wi-Fi 6 AX200 (2.4 Gbps) + BT 5.0
USB/Thunderbolt Options1 x THUNDERBOLT 4 PORT + 3 x USB 3.2 PORTS
Keyboard Language17" DEFIANCE SERIES UK KEYBOARD
Operating SystemWindows 11 Professional 64 Bit - inc. Single Licence
down_right_arrow.gif
Operating System LanguageUnited Kingdom - English Language
Windows Recovery MediaWindows 10/11 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office SoftwareFREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-VirusNO ANTI-VIRUS SOFTWARE
BrowserGoogle Chrome™
Laptop Cooling StandsCoolerMaster NotePal L2 Laptop Cooler, up to 17.3 inch
Notebook MouseINTEGRATED 2 BUTTON TOUCHPAD MOUSE
WebcamINTEGRATED 1MP HD WEBCAM
Warranty3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour)
DeliverySCOTTISH HIGHLANDS & UK OFFSHORE ISLANDS / N IRELAND
Build TimeStandard Build - Approximately 2 to 4 working days
Welcome BookPCSpecialist Welcome Book - United Kingdom & Republic of Ireland

Item 1Amendments Charge: £0.00
Item 2Change to [2TB CORSAIR FORCE MP600 NVMe PCIe M.2 SSD (up to 4950 MB/R, 4000 MB/W)] from [2TB INTEL® 670p M.2 NVMe PCIe SSD (up to 3500MB/sR | 2700MB/sW)]
Item 3Change to [2TB CORSAIR FORCE MP600 NVMe PCIe M.2 SSD (up to 4950 MB/R, 4000 MB/W)] from [2TB INTEL® 670p M.2 NVMe PCIe SSD (up to 3500MB/sR | 2700MB/sW)]

Item 1Amendments Charge: £0.00
Item 2Change to [2TB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe (up to 3500MB/R, 3300MB/W)] from [2TB CORSAIR FORCE MP600 NVMe PCIe M.2 SSD (up to 4950 MB/R, 4000 MB/W)]
Item 3Change to [2TB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe (up to 3500MB/R, 3300MB/W)] from [2TB CORSAIR FORCE MP600 NVMe PCIe M.2 SSD (up to 4950 MB/R, 4000 MB/W)]
 
SpyderTracks

SpyderTracks

We love you Ukraine
Just additionally, make sure you're plugging it into the thunderbolt port and not a USB C port.

Thunderbolt ports are marked with a thunderbolt sign as below, I know on some chassis, the thunderbolt port is at the rear of the chassis

USB C looks the same but won't work.

ka06P000000LcKpQAK_en_US_47.jpeg
 
R

reddal

Member
OK - I did the upgrade to Windows 11 22H2 - took hours - but didn't change anything - the dock still doesn't recognize a connection - and the laptops thunderbolt connection still doesn't think anything is connected.

Anything else I can try?

- reddal
 
SpyderTracks

SpyderTracks

We love you Ukraine
reddal said:
OK - I did the upgrade to Windows 11 22H2 - took hours - but didn't change anything - the dock still doesn't recognize a connection - and the laptops thunderbolt connection still doesn't think anything is connected.

Anything else I can try?

- reddal
Click to expand...
That's not to get it working, that's just to get software up to date so we can begin troubleshooting.

Can you upload a screenshot of your device manager?

Also, are you using the thunderbolt cable that came with the dock and not another one? USB C is not the same as thunderbolt.

And also, you have the power cable plugged into the dock and into the wall?
 
R

reddal

Member
SpyderTracks said:
Also, are you using the thunderbolt cable that came with the dock and not another one? USB C is not the same as thunderbolt.
Click to expand...
Yes - using the cable that came with the dock
SpyderTracks said:
And also, you have the power cable plugged into the dock and into the wall?
Click to expand...
Yes - it has power - when you switch it on a green led comes on. This is supposed to turn blue when connected to Thunderbolt 4 properly.

When I look at the Thunderbolt control center software all I see is:
1672395531674.png

Though when I select 'About' I do see this:
1672395588029.png
 
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