Checking for windows 11 update - Compatible TPM cannot be found

[MarMae]

My order with pcspecialist is: 2018010

I have installed the PC Health Check, I am getting the message: TPM 2.0 must be supported and enabled on this PC

I am following this tutorial:

[Notebook/AIO] How can I determine if my computer supports TPM, the TPM version, and how to enable TPM? | Official Support | ASUS Global

www.asus.com

Habilitar o TPM 2.0 no computador - Suporte da Microsoft

Saiba como marcar se o computador é capaz de executar o TPM 2.0 ou como habilitar o TPM 2.0 para atualizar para Windows 11.

support.microsoft.com

I can't view the option to enable the TPM

Showing Order Reference 2018010
Case	ASUS Ultra Small Form Factor Case Ryzen 3 4300U/HDD (PN50-BBR047MD)
Processor (CPU)	AMD Ryzen™ 3 Quad Core Processor 4300U (2.7GHz, 3.7GHz Turbo)
Motherboard	PN50 Ultra Small Form Factor (HDMI/USB-C/DP1.4, USB 3.1)
Memory (RAM)	64GB Corsair 2666MHz SODIMM DDR4 (2 x 32GB)
Graphics Card	AMD® Radeon™ RX Vega 5 – 1,400 MHz
1st Storage Drive	2TB PCS 2.5" SSD, SATA 6 Gb (520MB/R, 470MB/W)
1st M.2 SSD Drive	2TB INTEL® 660p M.2 NVMe PCIe SSD (up to 1800MB/sR | 1800MB/sW)
Power Cable	1 x 1 Metre Cloverleaf UK Power Cable
Sound Card	2 Channel High Definition Audio + MIC/Headphone Jack
Wireless Network Card	WIRELESS INTEL® Wi-Fi 6 AX200 (2.4 Gbps) + BT 5.0
USB/Thunderbolt Options	2 x USB 3.1 PORTS (Type C) + 3 x USB 3.1 PORTS
Operating System	Windows 10 Professional 64 Bit - inc. Single Licence N2H8D-4K8T3-8QKXQ-9PK6Q-FM49C
Operating System Language	United Kingdom - English Language
Windows Recovery Media	Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software	FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus	NO ANTI-VIRUS SOFTWARE
Browser	Google Chrome™
Warranty	3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery	2 - 3 DAY DELIVERY TO REPUBLIC OF IRELAND
Build Time	Standard Build - Approximately 16 to 18 working days
Welcome Book	PCSpecialist Welcome Book - United Kingdom & Republic of Ireland

 

[SpyderTracks]

My order with pcspecialist is: 2018010

I have installed the PC Health Check, I am getting the message: TPM 2.0 must be supported and enabled on this PC

View attachment 29715

I am following this tutorial:

[Notebook/AIO] How can I determine if my computer supports TPM, the TPM version, and how to enable TPM? | Official Support | ASUS Global

www.asus.com

Habilitar o TPM 2.0 no computador - Suporte da Microsoft

Saiba como marcar se o computador é capaz de executar o TPM 2.0 ou como habilitar o TPM 2.0 para atualizar para Windows 11.

support.microsoft.com

I can't view the option to enable the TPM

Showing Order Reference 2018010
Case	ASUS Ultra Small Form Factor Case Ryzen 3 4300U/HDD (PN50-BBR047MD)
Processor (CPU)	AMD Ryzen™ 3 Quad Core Processor 4300U (2.7GHz, 3.7GHz Turbo)
Motherboard	PN50 Ultra Small Form Factor (HDMI/USB-C/DP1.4, USB 3.1)
Memory (RAM)	64GB Corsair 2666MHz SODIMM DDR4 (2 x 32GB)
Graphics Card	AMD® Radeon™ RX Vega 5 – 1,400 MHz
1st Storage Drive	2TB PCS 2.5" SSD, SATA 6 Gb (520MB/R, 470MB/W)
1st M.2 SSD Drive	2TB INTEL® 660p M.2 NVMe PCIe SSD (up to 1800MB/sR | 1800MB/sW)
Power Cable	1 x 1 Metre Cloverleaf UK Power Cable
Sound Card	2 Channel High Definition Audio + MIC/Headphone Jack
Wireless Network Card	WIRELESS INTEL® Wi-Fi 6 AX200 (2.4 Gbps) + BT 5.0
USB/Thunderbolt Options	2 x USB 3.1 PORTS (Type C) + 3 x USB 3.1 PORTS
Operating System	Windows 10 Professional 64 Bit - inc. Single Licence N2H8D-4K8T3-8QKXQ-9PK6Q-FM49C
Operating System Language	United Kingdom - English Language
Windows Recovery Media	Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software	FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus	NO ANTI-VIRUS SOFTWARE
Browser	Google Chrome™
Warranty	3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery	2 - 3 DAY DELIVERY TO REPUBLIC OF IRELAND
Build Time	Standard Build - Approximately 16 to 18 working days
Welcome Book	PCSpecialist Welcome Book - United Kingdom & Republic of Ireland

You need to enable it in the BIOS:

Advanced/Trusted Computing/Secure Devices

 

[paul1224]

For me, when in the BIOS I had to go to:

• 'advanced' then go into
• 'AMD fTPM Configuration'
• I can't then remember the exact wording but it should be relatively obvious which one you then enable to turn on TPM.

Not sure if your BIOS will be the same exactly but If you need the exact wording above let me know and I'll check.

 

[SpyderTracks]

For me, when in the BIOS I had to go to:

• 'advanced' then go into
• 'AMD fTPM Configuration'
• I can't then remember the exact wording but it should be relatively obvious which one you then enable to turn on TPM.

If you need the exact wording let me know and I'll check.

Have you got the same nano-pc?

 

[paul1224]

No different PC so would it be a different setting in the BIOS?

All I know is that all the guides I viewed didn't have the same exact wording as my BIOS and the above worked for mine. Obviously if OP BIOS is different or setting not the same then might not be the same process.

 

[SpyderTracks]

No different PC so would it be a different setting in the BIOS?

All I know is that all the guides I viewed didn't have the same exact wording as my BIOS and the above worked for mine. Obviously if OP BIOS is different or setting not the same then might not be the same process.

Yeah, they're different depending on the motherboard range, so it's entirely different on this device.

 

[SpyderTracks]

Taken from a Reddit thread:

https://www.reddit.com/r/MiniPCs/comments/o7il6j

 

[paul1224]

Yeah, they're different depending on the motherboard range, so it's entirely different on this device.

Ah right sorry, I looked high and low for my BIOS setting for my MOBO and they all had different headings to what matched mine even though it said it was specifically for my MOBO.
Eventually I found one that exactly matched my settings and I enabled it fine.

 

[SpyderTracks]

Ah right sorry, I looked high and low for my BIOS setting for my MOBO and they all had different headings to what matched mine even though it said it was specifically for my MOBO.
Eventually I found one that exactly matched my settings and I enabled it fine.

Nah, don't worry about it, you weren't to know, just to avoid any confusion for the OP.

BIOSes are confusing at the best of time, by now there should really be far more standardisation across manufacturers and AMD vs Intel, but it's still largely dependent on the motherboard model.

The fuller featured UEFI Shell BIOSes are far easier to navigate but generally only found on the higher end boards.

It doesn't help at all when you look up in the BIOS manual and it turns out to be a generalised one rather than specific to the board and the layout differs. That happens far more often than it should.

One day, we'll get there, BIOS is very old now, I'm amazed it hasn't happened sooner.

 

[MarMae]

You need to enable it in the BIOS:

Advanced/Trusted Computing/Secure Devices

Thank you for your help, it works.