Coloured Spot in Selected Windows - Memory Failure?

GidRea

Bronze Level Poster
Hi, advice sought.

The last couple of days I've noticed an interesting and worrying phenomenon on my 2021 PC Specialist Desktop.

I'm using Lightroom (the 2016 legacy permanent license type). So, I'm looking at pictures.

I've noticed is a red spot vaguely near the upper left 1/3 1/3 junction. It's about (exactly?) the size of a monitor pixel (or two, horizontally). This manifests itself on both of my monitors. On landscape pictures. On portrait pictures, there is a more subtle white spot in a vaguely similar location.

It only appears viewing pictures in Lightroom. Not the same photos in other apps. Not in any general apps.

I *think* it's entirely repeatable in a session, I'm not sure if all photos/the same photos are perpetually affected. In general I think the red spot has been in the same place on successive logins (PC not shut down), but I'm not yet sure it's always there.

The photos are stored on a Synology NAS via wired internet. Lightroom's catalogues and thumbnails/previews are on a spinny disk in the PC, but I don't know if LR keeps the displayable resized-for-monitor-immediate display copy there or not.

As it seems to depend upon the viewing program, and as colour depends upon orientation, I think I can not blame the camera. As two (non identical) monitors show it, it's not them, and the dependency on what's viewed also rules them out. As MS Photos does not show the spot, I think it's not in the "real" photo's data on the NAS (although as the photos are Nikon NEF RAW files, it's possible MS are deploying a hot pixel algorithm that LR doesn't?). As LR hasn't updated (nor any driver AFAIK), I doubt it's a SW issue.

So. It looks to me like either the RAW picture file from the NAS into LR's read of it is corrupted in transit; Or LR is holding the RAW picture in a memory buffer, and developing it into a displayable format in another memory buffer. And one or other of those buffers has failed memory in it. Or, could it be in the GFX card?

Does my reasoning seem ok, or are there other suggestions?

In either case, what to do? Is there a preferred RAM test I could run? Tests of access methods and PC-been-powered-up-time etc?

The PC was order no 2193584, if that's what's required to view the spec.
 

Rakk

The Awesome
Moderator
The PC was order no 2******, if that's what's required to view the spec.
I'm afraid since 99% of the forum members do not work for PCS most of us cant use that order number, so if you could copy out your spec from the PCS website them people would know what spec we're dealing with :)
 

GidRea

Bronze Level Poster
Thanks, here it is:

Processor (CPU)AMD Ryzen 7 5800X Eight Core CPU (3.8GHz-4.7GHz/36MB CACHE/AM4)
MotherboardASUS® TUF X570-PLUS GAMING (USB 3.2 Gen 2, PCIe 4.0, CrossFireX) - ARGB Ready!
Memory (RAM)16GB Corsair VENGEANCE DDR4 3600MHz (2 x 8GB)
Graphics Card6GB ASUS DUAL GEFORCE RTX 2060 - HDMI, DP, DVI
1st M.2 SSD Drive500GB SAMSUNG 980 PRO M.2, PCIe NVMe (up to 6900MB/R, 5000MB/W)
down_right_arrow.gif
Partitions: 500GB
2nd M.2 SSD Drive256GB PCS PCIe M.2 SSD (1900 MB/R, 1100 MB/W)
down_right_arrow.gif
Partitions: 256GB
1st Storage DriveNOT REQUIRED
DVD/BLU-RAY DriveNOT REQUIRED
Power SupplyCORSAIR 650W TXm SERIES™ SEMI-MODULAR 80 PLUS® GOLD, ULTRA QUIET
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound CardONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card10/100/1000 GIGABIT LAN PORT
Wireless Network CardNOT REQUIRED
USB/Thunderbolt Options2 PORT (1 x TYPE A, 1 x TYPE C) USB 3.1 PCI-E CARD + STANDARD USB PORTS
Operating SystemNO OPERATING SYSTEM REQUIRED
Operating System LanguageUnited Kingdom - English Language
 

SpyderTracks

We love you Ukraine
Thanks, here it is:

Processor (CPU)AMD Ryzen 7 5800X Eight Core CPU (3.8GHz-4.7GHz/36MB CACHE/AM4)
MotherboardASUS® TUF X570-PLUS GAMING (USB 3.2 Gen 2, PCIe 4.0, CrossFireX) - ARGB Ready!
Memory (RAM)16GB Corsair VENGEANCE DDR4 3600MHz (2 x 8GB)
Graphics Card6GB ASUS DUAL GEFORCE RTX 2060 - HDMI, DP, DVI
1st M.2 SSD Drive500GB SAMSUNG 980 PRO M.2, PCIe NVMe (up to 6900MB/R, 5000MB/W)
down_right_arrow.gif
Partitions: 500GB
2nd M.2 SSD Drive256GB PCS PCIe M.2 SSD (1900 MB/R, 1100 MB/W)
down_right_arrow.gif
Partitions: 256GB
1st Storage DriveNOT REQUIRED
DVD/BLU-RAY DriveNOT REQUIRED
Power SupplyCORSAIR 650W TXm SERIES™ SEMI-MODULAR 80 PLUS® GOLD, ULTRA QUIET
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound CardONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card10/100/1000 GIGABIT LAN PORT
Wireless Network CardNOT REQUIRED
USB/Thunderbolt Options2 PORT (1 x TYPE A, 1 x TYPE C) USB 3.1 PCI-E CARD + STANDARD USB PORTS
Operating SystemNO OPERATING SYSTEM REQUIRED
Operating System LanguageUnited Kingdom - English Language
It may be worth scrubbing the graphics driver with DDU and reinstalling as a first port.

 

ubuysa

The BSOD Doctor
I don't think a RAM error is likely, its not impossible but what you describe doesn't sound like RAM. Video RAM perhaps?

This sounds much more like a GPU error or a graphics driver error.
 

GidRea

Bronze Level Poster
Thanks both. In the meantime, Windows Memory Diagnostic came up clean. I've started some of the steps in the DDU video. It's a bit long winded, and so's his delivery. Sure it will get there in the end.

Although I'm not sure whether it will tell me how to install, or indeed find, the replacement driver? I guess I should download that first?

I can't exactly match the card I have with the drivers ASUS offer.

The PCS purchase says: "6GB ASUS DUAL GEFORCE RTX 2060"
NVIDIA Control Panel says: "NVIDIA GeForce RTX 2060" (It would appear I have a driver 516.94). More pasted below.

https://www.asus.com/uk/support/ for Graphics cards offers loads of 2060, but none match. The first few are:
Asus.jpg

Assuming the first similar one above is a correct choice (risky!), they have 531.29.

Please can you confirm that I have chosen an appropriate driver?


---
This is what NVIDIA control panel reports:
[Display]
Operating System: Windows 10 Home, 64-bit
DirectX version: 12.0
GPU processor: NVIDIA GeForce RTX 2060
Driver version: 516.94
Driver Type: DCH
Direct3D feature level: 12_1
CUDA Cores: 1920
Core clock: 1755 MHz
Memory data rate: 14.00 Gbps
Memory interface: 192-bit
Memory bandwidth: 336.05 GB/s
Total available graphics memory: 14289 MB
Dedicated video memory: 6144 MB GDDR6
System video memory: 0 MB
Shared system memory: 8145 MB
Video BIOS version: 90.06.69.00.34
IRQ: Not used
Bus: PCI Express x16 Gen3
Device ID: 10DE 1F08 86F01043
Part Number: G161 0042
 
Last edited:

SpyderTracks

We love you Ukraine
Thanks both. In the meantime, Windows Memory Diagnostic came up clean. I've started some of the steps in the DDU video. It's a bit long winded, and so's his delivery. Sure it will get there in the end.

Although I'm not sure whether it will tell me how to install, or indeed find, the replacement driver? I guess I should download that first?

I can't exactly match the card I have with the drivers ASUS offer.

The PCS purchase says: "6GB ASUS DUAL GEFORCE RTX 2060"
NVIDIA Control Panel says: "NVIDIA GeForce RTX 2060" (It would appear I have a driver 516.94). More pasted below.

https://www.asus.com/uk/support/ for Graphics cards offers loads of 2060, but none match. The first few are:
View attachment 36488
Assuming the first similar one above is a correct choice (risky!), they have 531.29.

Please can you confirm that I have chosen an appropriate driver?


---
This is what NVIDIA control panel reports:
[Display]
Operating System: Windows 10 Home, 64-bit
DirectX version: 12.0
GPU processor: NVIDIA GeForce RTX 2060
Driver version: 516.94
Driver Type: DCH
Direct3D feature level: 12_1
CUDA Cores: 1920
Core clock: 1755 MHz
Memory data rate: 14.00 Gbps
Memory interface: 192-bit
Memory bandwidth: 336.05 GB/s
Total available graphics memory: 14289 MB
Dedicated video memory: 6144 MB GDDR6
System video memory: 0 MB
Shared system memory: 8145 MB
Video BIOS version: 90.06.69.00.34
IRQ: Not used
Bus: PCI Express x16 Gen3
Device ID: 10DE 1F08 86F01043
Part Number: G161 0042
You don't get graphics drivers from the card manufacturer, direct from nVidia


Can you also post a screenshot of your optional updates page? Could you also open up cmd and type "winver" and post the result?
 
Last edited:

GidRea

Bronze Level Poster
"You don't get graphics drivers from the card manufacturer, direct from nVidia"

Did that get garbled?

If I assume it did, are you pointing out that I should go to NVIDEA, not ASUS? I went that way cos that's what it has (Asus not NVIDEA) in the PC build list for the GFX. But of course, they're the motherboard. I don't do this often enough to remember GeForce is NVIDEA...

I'll get those other details posted this evening.
 

SpyderTracks

We love you Ukraine
"You don't get graphics drivers from the card manufacturer, direct from nVidia"

Did that get garbled?

If I assume it did, are you pointing out that I should go to NVIDEA, not ASUS? I went that way cos that's what it has (Asus not NVIDEA) in the PC build list for the GFX. But of course, they're the motherboard. I don't do this often enough to remember GeForce is NVIDEA...

I'll get those other details posted this evening.
You were looking on Asus who are the card manufacture. NVidia make the GPU which is just a chip like a CPU, then the board partners like Asus, Gigabyte etc build essentially a motherboard with VRM layout and cooler attached and sit the GPU into it.

So you don't go to Asus for drivers for GPU's, for any GPU if it's nVidia, go to nVidia, if it's an AMD card, you go to AMD, never the board partners.
 

SpyderTracks

We love you Ukraine
You need to apply all those updates

You are on windows 11, that's odd, your NVidia graphics output is reporting it's windows 10, either it's
Thanks both. In the meantime, Windows Memory Diagnostic came up clean. I've started some of the steps in the DDU video. It's a bit long winded, and so's his delivery. Sure it will get there in the end.

Although I'm not sure whether it will tell me how to install, or indeed find, the replacement driver? I guess I should download that first?

I can't exactly match the card I have with the drivers ASUS offer.

The PCS purchase says: "6GB ASUS DUAL GEFORCE RTX 2060"
NVIDIA Control Panel says: "NVIDIA GeForce RTX 2060" (It would appear I have a driver 516.94). More pasted below.

https://www.asus.com/uk/support/ for Graphics cards offers loads of 2060, but none match. The first few are:
View attachment 36488
Assuming the first similar one above is a correct choice (risky!), they have 531.29.

Please can you confirm that I have chosen an appropriate driver?


---
This is what NVIDIA control panel reports:
[Display]
Operating System: Windows 10 Home, 64-bit
DirectX version: 12.0
GPU processor: NVIDIA GeForce RTX 2060
Driver version: 516.94
Driver Type: DCH
Direct3D feature level: 12_1
CUDA Cores: 1920
Core clock: 1755 MHz
Memory data rate: 14.00 Gbps
Memory interface: 192-bit
Memory bandwidth: 336.05 GB/s
Total available graphics memory: 14289 MB
Dedicated video memory: 6144 MB GDDR6
System video memory: 0 MB
Shared system memory: 8145 MB
Video BIOS version: 90.06.69.00.34
IRQ: Not used
Bus: PCI Express x16 Gen3
Device ID: 10DE 1F08 86F01043
Part Number: G161 0042
But you can see by your nvidia output that your current driver is 516.94 which was around August last year which is extremely out of date, plus the missing system drivers, you need to get the OS up to date before doing any troubleshooting really.

But undoubtedly uninstall current GPU drivers with DDU after installing all those system drivers and OS updates.
 

GidRea

Bronze Level Poster
Thanks.

It seems a bit odd to me, I last kicked the updates about a week ago, I think, and I usually tell it to take all the optionals. But I wonder if those have been hidden since I let it update to W11 or something.

Following the advice on that DDU vid, this evening I unticked the option for automatically doing driver(?) updates, it was set before. Which makes those outstanding options more baffling. Bit of a minefield.

Thanks anyway, I'll go quiet for a few days now.
 

GidRea

Bronze Level Poster
Thanks for the support so far. I got a bit busy with stuff not on the PC, and haven't looked at it for a week. During that time it was left switched on but some form of sleeping (monitors off, so GFX may have been powered off/low?). Did a bit of photo editing this eve: Didn't notice any red spot, then, noticed there were now two. A few minutes later no spots, nor for the next hour.

Anyway, now I'll kick those Windows updates off (haven't done the DDU/GFX driver yet, keeping to order suggested above).
 
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