Crash reports / closing games mid-way through

Scottmask

Silver Level Poster
Hi guys for the last 3 days i've had nothing but games crash.

a friend advised i check event viewer and i'm getting the following errors:

Display driver nvlddmkm stopped responding and has successfully recovered.

and

The description for Event ID 14 from source nvlddmkm cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

\Device\Video3
CMDre 00000002 00000200 60000fff 00000004 00800000

The message resource is present but the message was not found in the message table

games i am playing are:

Game 1: Assassins creed Valhalla
Game 2: Escape from Tarkov.

PC Spec:

Case CORSAIR CRYSTAL SERIES 680X RGB GAMING CASE
Processor (CPU)AMD Ryzen 9 5900X 12 Core CPU (3.7GHz-4.8GHz/70MB CACHE/AM4)
MotherboardASUS® ROG STRIX X570-F GAMING (USB 3.2 Gen 2, PCIe 4.0) - ARGB Ready!
Memory (RAM)32GB Corsair VENGEANCE RGB PRO DDR4 3200MHz (2 x 16GB)Graphics Card10GB NVIDIA GEFORCE RTX 3080 - HDMI, DP (Xmas delivery not guaranteed)
down_right_arrow.gif


Change to: 10GB ASUS ROG STRIX GEFORCE RTX 3080 - HDMI, DP

1st Storage Drive4TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 5400RPM, 256MB CACHE
1st M.2 SSD Drive1TB SAMSUNG 980 PRO M.2, PCIe NVMe (up to 7000MB/R, 5000MB/W)
down_right_arrow.gif


Change to: 500GB SAMSUNG 980 PRO M.2, PCIe NVMe (up to 6900MB/R, 5000MB/W)

2nd M.2 SSD DriveNONE
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Change to: 1TB SAMSUNG 980 PRO M.2, PCIe NVMe (up to 7000MB/R, 5000MB/W)

DVD/BLU-RAY DriveNOT REQUIRED
Memory Card ReaderUSB 3.0 EXTERNAL SD/MICRO SD CARD READER
Power SupplyCORSAIR 850W RMx SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET
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Change to: CORSAIR 1000W RMx SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET

Power Cable1 x 1 Metre UK Power Cable (Kettle Lead)
Processor CoolingCorsair H115i RGB PLATINUM Hydro Series High Performance CPU Cooler
Thermal PasteSTANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound CardONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card10/100/1000 GIGABIT LAN PORT (Wi-Fi NOT INCLUDED)
Wireless Network CardWIRELESS INTEL® Wi-Fi 6 AX200 2,400Mbps/5GHz, 300Mbps/2.4GHz PCI-E CARD + BT 5.0
USB/Thunderbolt OptionsMIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating SystemWindows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System Language
United Kingdom - English Language
Windows Recovery MediaWindows 10 Multi-Language Recovery Image - Supplied on USB Drive
Office SoftwareFREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-VirusNO ANTI-VIRUS SOFTWARE
BrowserGoogle Chrome™
Warranty3 Year Gold Warranty (2 Year Collect & Return, 2 Year Parts, 3 Year Labour)
DeliverySTANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
down_right_arrow.gif


Change to: SATURDAY DELIVERY TO UK MAINLAND (BEFORE 2PM)

Build TimeStandard Build - Approximately 13 to 15 working days
Promotional ItemGet Assassin's Creed: Valhalla with select SAMSUNG SSDs!
Promotional ItemGet FarCry 6 with select AMD Ryzen CPUs
Promotional ItemGet CoD:Cold War & 1YR GeForce Now w/ select RTX Graphics Cards
Welcome BookPCSpecialist Welcome Book - United Kingdom & Republic of Ireland

can anyone please advise what is causing the games to just disconnect and if this is something i can fix?

thank you.
 

SpyderTracks

We love you Ukraine
Hi guys for the last 3 days i've had nothing but games crash.

a friend advised i check event viewer and i'm getting the following errors:

Display driver nvlddmkm stopped responding and has successfully recovered.

and

The description for Event ID 14 from source nvlddmkm cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

\Device\Video3
CMDre 00000002 00000200 60000fff 00000004 00800000

The message resource is present but the message was not found in the message table

games i am playing are:

Game 1: Assassins creed Valhalla
Game 2: Escape from Tarkov.

PC Spec:

Case CORSAIR CRYSTAL SERIES 680X RGB GAMING CASE
Processor (CPU)AMD Ryzen 9 5900X 12 Core CPU (3.7GHz-4.8GHz/70MB CACHE/AM4)
MotherboardASUS® ROG STRIX X570-F GAMING (USB 3.2 Gen 2, PCIe 4.0) - ARGB Ready!
Memory (RAM)32GB Corsair VENGEANCE RGB PRO DDR4 3200MHz (2 x 16GB)Graphics Card10GB NVIDIA GEFORCE RTX 3080 - HDMI, DP (Xmas delivery not guaranteed)
down_right_arrow.gif


Change to: 10GB ASUS ROG STRIX GEFORCE RTX 3080 - HDMI, DP

1st Storage Drive4TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 5400RPM, 256MB CACHE
1st M.2 SSD Drive1TB SAMSUNG 980 PRO M.2, PCIe NVMe (up to 7000MB/R, 5000MB/W)
down_right_arrow.gif


Change to: 500GB SAMSUNG 980 PRO M.2, PCIe NVMe (up to 6900MB/R, 5000MB/W)

2nd M.2 SSD DriveNONE
down_right_arrow.gif


Change to: 1TB SAMSUNG 980 PRO M.2, PCIe NVMe (up to 7000MB/R, 5000MB/W)

DVD/BLU-RAY DriveNOT REQUIRED
Memory Card ReaderUSB 3.0 EXTERNAL SD/MICRO SD CARD READER
Power SupplyCORSAIR 850W RMx SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET
down_right_arrow.gif


Change to: CORSAIR 1000W RMx SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET

Power Cable1 x 1 Metre UK Power Cable (Kettle Lead)
Processor CoolingCorsair H115i RGB PLATINUM Hydro Series High Performance CPU Cooler
Thermal PasteSTANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound CardONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card10/100/1000 GIGABIT LAN PORT (Wi-Fi NOT INCLUDED)
Wireless Network CardWIRELESS INTEL® Wi-Fi 6 AX200 2,400Mbps/5GHz, 300Mbps/2.4GHz PCI-E CARD + BT 5.0
USB/Thunderbolt OptionsMIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating SystemWindows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System Language
United Kingdom - English Language
Windows Recovery MediaWindows 10 Multi-Language Recovery Image - Supplied on USB Drive
Office SoftwareFREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-VirusNO ANTI-VIRUS SOFTWARE
BrowserGoogle Chrome™
Warranty3 Year Gold Warranty (2 Year Collect & Return, 2 Year Parts, 3 Year Labour)
DeliverySTANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
down_right_arrow.gif


Change to: SATURDAY DELIVERY TO UK MAINLAND (BEFORE 2PM)

Build TimeStandard Build - Approximately 13 to 15 working days
Promotional ItemGet Assassin's Creed: Valhalla with select SAMSUNG SSDs!
Promotional ItemGet FarCry 6 with select AMD Ryzen CPUs
Promotional ItemGet CoD:Cold War & 1YR GeForce Now w/ select RTX Graphics Cards
Welcome BookPCSpecialist Welcome Book - United Kingdom & Republic of Ireland

can anyone please advise what is causing the games to just disconnect and if this is something i can fix?

thank you.
Have you installed all windows updates including optional ones? Can you take a screenshot of your windows update page?

How are you updating your graphics drivers?
 

SpyderTracks

We love you Ukraine
i update gpu drivers using ge force experience
You need to install those optional drivers.

Also when updating GPU drivers, do you specify a custom install? That needs to be done each time, that will fully uninstall the previous driver and do a clean install rather than just overwriting the existing.
 

Scottmask

Silver Level Poster
thanks, how do i re-install the gpu drivers like you've stated - as im on the most recent version.
 
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