DC jack on Proteus VI

[Doodles]

I own a Proteus VI (Quanta NL5E) and since a month or so the charging port has been acting up. PCspecialist can't help because they're no longer affiliated with Quanta, so I'm SOL on that front. Next two options are either doing the swap myself, or finding a repair shop.

So far I have figured out it's a Dell-style jack with an external diameter of 8.4mm and an internal diameter of 5mm. But before I dive into the components and start taking things apart, does anyone know the specifics of the DC jack for this model? Is it soldered down or plugged in? And what specific model of Dell/Quanta DC jack am I looking for?

 

[steaky360]

Did PCS say they aren't even able to answer these questions too? That's disappointing if so!

Its not something I've got any detail of myself but I find it odd they can't tell you if the DC jack is soldered or not (I'd have guessed it would be, but maybe plugged jacks are common enough?).

Could also maybe search for the replacement jack on eBay or similar to see what appears?

 

[jaybeecee]

It should be a plug-in, not soldered.

I'd recommend unplugging it and taking some photos of it and sending them through to PCS, the images may help them locate the part.