Dell Inspiron 15 - A pin stuck inside the charger port

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eagors93

New member
Hello every one,

I'm having a question regarding a client's laptop.

It's a Dell Inspiron 15 3878 and the problem is that the pin from the charger is stuck inside the charging port. Here's how it looks like:

https://ibb.co/pjq8JYb
https://ibb.co/qkcpxYm

I found out that if you push the cable charger, it seems to work and laptop turns on and is working (the battery seems dead). My question is, is it safe to work like that, or would it be better to remove the stuck pin and buy a new charger?

When turning on the laptop, there is a message about incompatible charger being used (even though it's an original AC adapter and the model seems correct - I think it's due to the pin being damaged).
 
SpyderTracks

SpyderTracks

We love you Ukraine
eagors93 said:
Hello every one,

I'm having a question regarding a client's laptop.

It's a Dell Inspiron 15 3878 and the problem is that the pin from the charger is stuck inside the charging port. Here's how it looks like:

https://ibb.co/pjq8JYb
https://ibb.co/qkcpxYm

I found out that if you push the cable charger, it seems to work and laptop turns on and is working (the battery seems dead). My question is, is it safe to work like that, or would it be better to remove the stuck pin and buy a new charger?

When turning on the laptop, there is a message about incompatible charger being used (even though it's an original AC adapter and the model seems correct - I think it's due to the pin being damaged).
Click to expand...

I would suggest strongly removing the PIN and buying a new charger. You run the risk (if there's a dodgy contact) of a surge to the PSU or even worse, through to the motherboard which could fry the laptop. Better to be safe than sorry.
 
ubuysa

ubuysa

The BSOD Doctor
Definitely remove the pin and buy a new charger. As it is there is an arcing and thus a fire risk (however small).
 
SpyderTracks

SpyderTracks

We love you Ukraine
ubuysa said:
Definitely remove the pin and buy a new charger. As it is there is an arcing and thus a fire risk (however small).
Click to expand...

Ha ha, the different concerns, ubuysa very sensibly concerned about safety and life, Spyder only concerned about expensive tech [rollinglaugh]

That says it all!
 
ubuysa

ubuysa

The BSOD Doctor
SpyderTracks said:
Ha ha, the different concerns, ubuysa very sensibly concerned about safety and life, Spyder only concerned about expensive tech [rollinglaugh]

That says it all!
Click to expand...

That's what living on a sailing yacht does for you. Every decision comes down to 'are we going to survive this?'.... :D
 
E

eagors93

New member
Thanks a lot, guys! A fire definitely doesn't sound safe lol. One more lesson learned ;)
I already managed to pull the pin out (which wasn't easy lol) and ordered a new charger. :punk:
 
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