DHL either lying or incompetent

[Al.Neri]

I must have got lucky, because the person who delivered my pc did so on time, in fact it came before the estimated time. I was given a time window between 9am & 3pm (I think) and it came at 8.45am.

the boxes were in good condition too, which was a relief. just a shame that whichever company does the deliveries, they don't employ more drivers like the one who knocked on my door.

 

[danielw2599]

To keep it in proportion, only a small portion of PCS's customers join this forum and only a small portion of those report any sort of problem with the couriers. As it's in the nature of support forums that they attract people with problems in disproportionate numbers to the total customer base, it's clear that issues with the couriers are actually very rare.

I've dealt with various couriers over the years both domestically and at work or in my own businesses and I've had my share of disappointments but overall I'd say they are all basically reliable. Unfortunately, mistakes happen and individual members of staff can let them down but that applies to any business.

That is true, but it is of little or no consolation for those that do get dicked about by courier companies.

While mistakes do happen and delays occur, incidents/lies like the OP has stated should not happen at all, though I do appriciate it is largely out of PCS's hands once the product leaves their premises.

 

[pez]

try to call Yodel / HDNL and ask for this person : Michaela Simpson.

this is what she does:

Customer Experience Manager / Six Sigma Black Belt
Home Delivery Network Limited (HDNL)
Privately Held; Logistics and Supply Chain industry
July 2008 – Present (2 years 10 months)

Focussing on the Voice of the Customer to drive a Right First Time approach across the business by understanding relevent business data and defining key business metrics. Translating this understanding across the business to acheive sustainable improvement.
Aligning internal processes and procedures to Client expectation to promote and sustain an improved customer experience whilst controlling operational costs.

 

[DeadEyeDuk]

Pez, answer honestly now, do you own a beige mack, some form of brimmed hat and optionally either a pair of binoculars or a mini telescope?

 

[pez]

Nope. But I do have a ruddy large, extensive network of all and almost any person in industry.

Infact, name a company and tell me the person you want to find, and I shall

 

[pengipete]

That is true, but it is of little or no consolation for those that do get dicked about by courier companies.

While mistakes do happen and delays occur, incidents/lies like the OP has stated should not happen at all, though I do appriciate it is largely out of PCS's hands once the product leaves their premises.

I wasn't trying to console Mothman - if I was, I'd reassure him that the annoyance caused by the delivery driver would fade very quickly once he gets his new PC and I'd say that I can't wait to see photos and read his thoughts on his new rig.

The simple fact is that the thread moved way off topic - it stopped being about Mothman's delivery and became about criticising couriers in general and DHL in particular. There's nothing wrong with that as long as it doesn't give the impression that PCS use unreliable couriers otherwise prospective customers may decide that they are "safer" buying a boxed, pre-built PC from the High Street.

The bottom line is that PCS send out thousands of items for delivery every year and very occasionally there will be a problem that is totally outside of their control. People will increasingly look to this forum before deciding if PCS can not only build quality PCs but if they can be relied on to fulfil an order on time and get it delivered safely. If just 25 out of 25,000 deliveries are late, it's very likely that all 25 of them will be reported on the support forum and only, maybe, 250 of the "perfect" deliveries and that could created the impression that one in ten orders is delivered late - totally misrepresentative. That's just the way it is with support forums - they give an exaggerated impression of the number of problems.

I would not want to see PCS losing prospective customers because they were left thinking that the company has big problems with deliveries.

 

[mothman71]

Well to finish this off; my machine arrived this lunch time and the driver didn't quite apologise but said he had attempted delivery to the wrong address yesterday. When u rang yodel again yesterday afternoon the guy on the phone said that the drivers magic signature box thingy automatically takes a photo of the house they are trying to deliver to. He said they had an image and described my house as having a White front door and bay windows. I got the distinct impression I was being fed bull here. And then today the driver said his gps sent him to thenopposite side of town. Im pretty sure they're lies upon lies but I just dont understand why.
Anyway I have my machine now and it is a thing of beauty. Was very well packaged and I'm completely happy with pcspecialist's side of my order. I'm still kinda peeved that I lost a day waiting but ho hum...I'll get over it.
Thanks for all your replies and those who tried to help and thanks for letting me vent here without any trolling.

 

[DeadEyeDuk]

Venting is always good! And it was always correctly directed towards the delivery part, so thats good

1 day out of hundreds of days with the PC...you wont even remember it down the line