Sorry if some of this seems dumb - I am completely new to tablets, I did some research but am astonished at how difficult it is to get precise information.
I bought a Samsung Galaxy Tab A7 and inserted a new Asda Mobile SIM (may be the wrong one - should probably have been one meant specifically for Mobile Broadband?). The network is listed in the Settings and the tablet works fine off my Sky Broadband hub, but of course I also want to connect to 4G at times, so I need to add some credit. I have a hearing disability and have difficulty using phones - but the Asda Mobile website (and the info pack which came with the SIM) indicate that the only way to register a debit card (so I can top-up online without phoning) is by first calling Customer Services. There is actually a reference on the website to registering a card online .. but "not currently available"! I sent a letter to Asda Mobile (only just finally found the well-hidden Customer Services/Complaints email address) but of course total silence from them.
Is this usual? There must be many customers with hearing problems who are reliant on texting, email etc. instead of phone calls. (I have also ordered a Mobile Broadband SIM from EE in the hope that the service might be a bit better and I can connect to 4G without having to find someone to make a phone call for me).
The other thing which mystifies me is, if the tablet requires a phone call in order to register a card, top-up etc., can that call be made from the tablet itself? All the icons are there on the home screen, but the info online is contradictory - some say that 4G tablets can be used like mobile phones, others say it is a complicated process which requires connecting to other devices. PC World told me that "we do not sell any tablets which work on 4G" - are the phone settings in place on my tablet intended for some future advance in the technology?!
I'd be glad of any advice anyone cares to throw in, thanks.
I bought a Samsung Galaxy Tab A7 and inserted a new Asda Mobile SIM (may be the wrong one - should probably have been one meant specifically for Mobile Broadband?). The network is listed in the Settings and the tablet works fine off my Sky Broadband hub, but of course I also want to connect to 4G at times, so I need to add some credit. I have a hearing disability and have difficulty using phones - but the Asda Mobile website (and the info pack which came with the SIM) indicate that the only way to register a debit card (so I can top-up online without phoning) is by first calling Customer Services. There is actually a reference on the website to registering a card online .. but "not currently available"! I sent a letter to Asda Mobile (only just finally found the well-hidden Customer Services/Complaints email address) but of course total silence from them.
Is this usual? There must be many customers with hearing problems who are reliant on texting, email etc. instead of phone calls. (I have also ordered a Mobile Broadband SIM from EE in the hope that the service might be a bit better and I can connect to 4G without having to find someone to make a phone call for me).
The other thing which mystifies me is, if the tablet requires a phone call in order to register a card, top-up etc., can that call be made from the tablet itself? All the icons are there on the home screen, but the info online is contradictory - some say that 4G tablets can be used like mobile phones, others say it is a complicated process which requires connecting to other devices. PC World told me that "we do not sell any tablets which work on 4G" - are the phone settings in place on my tablet intended for some future advance in the technology?!
I'd be glad of any advice anyone cares to throw in, thanks.
