Three year old 17.3" Cosmos Series laptop with Win 10 Home.
I phoned tech. support re an intermittent failure of the p.c. to recognise the DVD optical drive. Sometimes showing in "This P.C.", sometimes not. It's a 12.7mm internal LG drive. I was advised that it was probably the drive starting to fail so I purchased a replacement, exactly the same make, model etc.. According to LG it's a plug and play device, no drivers needed. The same thing is happening with the new drive.
LG support suggest it is probably a fault with the operating system or the p.c. itself.
Anyone have any ideas? Possible solutions would be appreciated.
On a different tack, the Windows 10 recovery c.d. supplied with the machine, when inserted and the drive is working, comes up with a message about an invalid key, key not recognised or similar. Have PCS sent the wrong c.d. for this laptop? So I can't even carry out any sort of recovery.
Not having much success with this machine. I know it is almost three years old but it should last longer than it has before faults develope. It needed a new keyboard some months ago too.
I phoned tech. support re an intermittent failure of the p.c. to recognise the DVD optical drive. Sometimes showing in "This P.C.", sometimes not. It's a 12.7mm internal LG drive. I was advised that it was probably the drive starting to fail so I purchased a replacement, exactly the same make, model etc.. According to LG it's a plug and play device, no drivers needed. The same thing is happening with the new drive.
LG support suggest it is probably a fault with the operating system or the p.c. itself.
Anyone have any ideas? Possible solutions would be appreciated.
On a different tack, the Windows 10 recovery c.d. supplied with the machine, when inserted and the drive is working, comes up with a message about an invalid key, key not recognised or similar. Have PCS sent the wrong c.d. for this laptop? So I can't even carry out any sort of recovery.
Not having much success with this machine. I know it is almost three years old but it should last longer than it has before faults develope. It needed a new keyboard some months ago too.