Elimina II SSD issue

[esmythe523]

Hi,

I got my laptop little over a year ago now and everything is going great with it. Recently however I have tried to install a secondary m.2 SSD into the available slot and when I boot up the laptop it freezes and the OS doesn’t boot up until I take the SSD out.

Would this be a software issue with windows or would it be a hardware issue?

Thanks,
Ethan

 

[Martinr36]

can you post the full spec from your orders page and also let us know what the secondary m.2 is

 

[esmythe523]

can you post the full spec from your orders page and also let us know what the secondary m.2 is

Chassis & Display	Elimina Series: 15.6" Matte Full HD 144Hz 72% NTSC LED Widescreen (1920x1080)
Processor (CPU)	Intel® Core™ i7 Eight Core Processor 11800H (2.4GHz, 4.6GHz Turbo)
Memory (RAM)	8GB Corsair 2133MHz SODIMM DDR4 (2 x 4GB)
Graphics Card	NVIDIA® GeForce® RTX 3050 - 4.0GB GDDR6 Video RAM - DirectX® 12.1
1st M.2 SSD Drive	1TB PCS PCIe M.2 SSD (2000 MB/R, 1100 MB/W)
1st Storage Drive	NOT REQUIRED
Memory Card Reader	Integrated 6 in 1 Card Reader (SD /Mini SD/ SDHC / SDXC / MMC / RSMMC)
AC Adaptor	1 x 150W AC Adaptor
Power Cable	1 x 1 Metre Cloverleaf UK Power Cable
Battery	Elimina Series Detachable Lithium Ion Battery
Thermal Paste	ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound Card	2 Channel High Def. Audio + SoundBlaster™ Cinema
Bluetooth & Wireless	GIGABIT LAN & WIRELESS INTEL® Wi-Fi 6 AX200 (2.4 Gbps) + BT 5.0
USB/Thunderbolt Options	1 x USB 3.2 PORT (Type C) + 2 x USB 3.2 PORTS + 1 x USB 2.0 PORT
Keyboard Language	MULTI COLOUR BACKLIT UK KEYBOARD
Operating System	NO OPERATING SYSTEM REQUIRED
Operating System Language	United Kingdom - English Language
Windows Recovery Media	NO RECOVERY MEDIA REQUIRED
Office Software	FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus	NO ANTI-VIRUS SOFTWARE
Browser	Microsoft® Edge (Windows 10 Only)
Notebook Mouse	INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Webcam	INTEGRATED 1MP HD WEBCAM
Warranty	3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery	SCOTTISH HIGHLANDS & UK OFFSHORE ISLANDS / N IRELAND
Build Time	Standard Build - Approximately 7 to 9 working days
Promotional Item	Get Chivalry 2 & HITMAN 3 with select Intel® Core™ Processors Promotional Code
Welcome Book	PCSpecialist Welcome Book - United Kingdom & Republic of Ireland

The secondary SSD is a Western digital SN570 M.2 2280

 

[SpyderTracks]

Can you take a photo of it installed?

 

[ubuysa]

I would suspect the new drive TBH. Any chance you could test it in a different PC/laptop?

 

[esmythe523]

I would suspect the new drive TBH. Any chance you could test it in a different PC/laptop?

See I tried it in the slot where the original SSD was in to see if it mattered and it worked fine but once I put it in the secondary port it just freezes up the whole system

 

[SpyderTracks]

See I tried it in the slot where the original SSD was in to see if it mattered and it worked fine but once I put it in the secondary port it just freezes up the whole system

It could be that that slot only accepts SATA M2 drives.

Or that the drive isn't inserted correctly.

 

[esmythe523]

Ok, I think I fixed it. I went into the bios and enabled VMD mode and that stopped the system from freezing when I installed the drive but now I need to reinstall windows as it cannot detect the operating system anymore

 

[SpyderTracks]

Ok, I think I fixed it. I went into the bios and enabled VMD mode and that stopped the system from freezing when I installed the drive but now I need to reinstall windows as it cannot detect the operating system anymore

VMD is for RAID support, have you got raid mode enabled? If so, it shouldn't be, you need to disable that.

There's no reason VMD should affect individual boot ports, unless RAID is enabled.

It should be set to AHCI

 

[ubuysa]

I would suggest that, to be on the safe side and avoid damaging anything, that you call PCS with your order number and the full details of the new SSD and ask PCS to verify that the new SSD will work in that second slot.