Ethernet Controller I225-V keeps failing every 10ish days

[MattHardern229]

Hi Guys,

Bit of a weird one but I received my PCSpecialist build on 23rd December and the PC has been great except from the ethernet. I have a ASUS® STRIX B550-F GAMING (DDR4, USB 3.2, 6Gb/s) - ARGB Ready! which contains a I225-V which from google I believe can be problematic. Since receiving the PC every 10ish days the ethernet just stops working and in device manager the controller states

This device cannot start. (Code 10)

{Operation Failed}
The requested operation was unsuccessful.

I haven't been able to find a definite fix and I don't know whats causing the issues. I try uninstalling and reinstalling the drivers and eventually after a couple hours of fiddling it seems to work again. When working everything is fine the speed is what is expected no issues. Its just getting exhausting waking up everyday and not knowing if the ethernet is going to cause me several hours of pain trying to sort. And as I said I don't actually know how to fix it it just seems to randomly sort itself. If anyone could offer any help or insight that would be much appreciated as its really starting to drive me nuts.

Any additional info you need please let me know and I will try to provide.

Cheers guys.

 

[B4zookaw]

See similar threads here and here

 

[MattHardern229]

See similar threads here and here

Cheers mate, took me a while. I didn't follow the steps exactly but I have managed to sort it. Cheers for the help.

 

[MattHardern229]

Issue has occurred once again and I cannot for the life of my figure out how to sort it. The steps I followed last time now don't work. Its getting extremely frustrating.

10 days on the dot. I've downloaded the most recent drivers from asus. I uninstall the ethernet controller, restart the pc. i open the folder and it doesnt matter whether i click install or AsusSetup the controller still doesn't work. I could deal with having to fix it every 10 days if the fix worked consistently but I seem to be messing around with it for hours every time before it randomly works. I don't know if its windows 11 updates breaking it or what but I'm losing my rag with it at this point. Any help from anyone would be great

 

[SpyderTracks]

Issue has occurred once again and I cannot for the life of my figure out how to sort it. The steps I followed last time now don't work. Its getting extremely frustrating.

10 days on the dot. I've downloaded the most recent drivers from asus. I uninstall the ethernet controller, restart the pc. i open the folder and it doesnt matter whether i click install or AsusSetup the controller still doesn't work. I could deal with having to fix it every 10 days if the fix worked consistently but I seem to be messing around with it for hours every time before it randomly works. I don't know if its windows 11 updates breaking it or what but I'm losing my rag with it at this point. Any help from anyone would be great

Could you post your full specs from the order page?

 

[MattHardern229]

Could you post your full specs from the order page?

Case
CORSAIR iCUE 5000X RGB MID TOWER GAMING CASE
Processor (CPU)
AMD Ryzen 7 5800X Eight Core CPU (3.8GHz-4.7GHz/36MB CACHE/AM4)
Motherboard
ASUS® STRIX B550-F GAMING (DDR4, USB 3.2, 6Gb/s) - ARGB Ready!
Memory (RAM)
16GB Corsair VENGEANCE DDR4 3200MHz (2 x 8GB)
Graphics Card
8GB NVIDIA GEFORCE RTX 3070 Ti - HDMI, DP, LHR
1st M.2 SSD Drive
500GB SEAGATE FIRECUDA 530 GEN 4 PCIe NVMe (up to 7000MB/R, 3000MB/W)
1st M.2 SSD Drive
1TB INTEL® 670p M.2 NVMe PCIe SSD (up to 3500MB/sR | 2500MB/sW)
1st Storage Drive
2TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 256MB CACHE
Power Supply
CORSAIR 1000W RMx SERIES™ MODULAR 80 PLUS GOLD, ULTRA QUIET
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling
Corsair H115i ELITE CAPELLIX RGB Hydro Series High Performance CPU Cooler
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
10/100/1000 GIGABIT LAN PORT
Wireless Network Card
WIRELESS INTEL® Wi-Fi 6 AX200 2,400Mbps/5GHz, 300Mbps/2.4GHz PCI-E CARD + BT 5.0
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 11 Home 64 Bit - inc. Single Licence [KUK-00003]
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10/11 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Google Chrome™
Warranty
3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 9 to 12 working days
Welcome Book
PCSpecialist Welcome Book - United Kingdom & Republic of Ireland
Logo Branding
PCSpecialist Logo
Price: £0.00 including VAT and Delivery

Unique URL to re-configure: https://www.pcspecialist.co.uk/saved-configurations/amd-am4-gen3-pc/xDzBm2nv8Y/

 

[MattHardern229]

I've had the PC for 5 weeks and have probably spent a collective 10 hours over 4 separate occasions trying to sort this. It is literally every ~10 days it breaks and I haven't found a permanent or repeatable fix

 

[SpyderTracks]

I've had the PC for 5 weeks and have probably spent a collective 10 hours over 4 separate occasions trying to sort this. It is literally every ~10 days it breaks and I haven't found a permanent or repeatable fix

Have you got a link to the driver you're trying to install?

 

[MattHardern229]

Have you got a link to the driver you're trying to install?

ROG STRIX B550-F GAMING | Motherboards | ROG Global

rog.asus.com

Direct Link: https://dlcdnets.asus.com/pub/ASUS/mb/04LAN/DRV_LAN_Intel_I225_SZ-TSD_W10_64_V10214_20211019R.zip

 

[SpyderTracks]

Came across this reddit post:

1. Disconnect Ethernet cable
2. Uninstall current Ethernet drivers
3. Disable WiFi drivers
4. Reinstall the intel i225 drivers directly from intel here
5. Reconnect Ethernet cable
6. Go into driver properties ---> power management and then disable the option "Allow the computer to turn off this device to save power". Just to be safe.

I would strongly recommend getting a cat8 ethernet cable if you don't have one already because for some reason it wouldn't work with my cat5

I know it's old but I didn't think it'd make a difference which gen cable I used. But for whatever reason whenever I switched back to my older cable the Ethernet port would stop working and I'd have to repeat the process all over again.

https://www.reddit.com/r/ASUS/comments/hp4fj2

If it's really this flaky, I would ask for an RMA with PCS, this isn't acceptable really.

 

[SpyderTracks]

Another comment worth noting:

I setup a B550-A yesterday with the same intel 225 LAN NIC and tried most of the steps here. A USB to ethernet adapter worked fine. What I discovered was my internet service provider router ports were not compatible with the intel 225 even though a USB adapter was. I put a 1 Gbps TP link dumb switch in-between my router and the PC and it worked instantly. All you would need is a fast dumb switch and an ethernet patch cable to try this.

 

[B4zookaw]

In the network card properties in device manager, try Change Speed/Duplex from Auto-Negotiate to 1.0 Gbps. Seen that as a possible fix

 

[MattHardern229]

Well I just can't get them to work. Tried the reddit post fix. As soon as I uninstall and reinstall it instantly Code 10 doesn't work. Ordered a cat 8 cable but not sure what good it will do if I can't even get the drivers to work.

 

[SpyderTracks]

Well I just can't get them to work. Tried the reddit post fix. As soon as I uninstall and reinstall it instantly Code 10 doesn't work. Ordered a cat 8 cable but not sure what good it will do if I can't even get the drivers to work.

Had you disconnected the ethernet before deleting drivers and rebooting?

 

[B4zookaw]

Have you tried turning off power to the PC by switching off the PSU, disconnecting the network cable and then powering the PSU back on and then connecting cable once booted up? That usually clears it for me.

 

[MattHardern229]

Have you tried turning off power to the PC by switching off the PSU, disconnecting the network cable and then powering the PSU back on and then connecting cable once booted up? That usually clears it for me.

Well this has never worked before but it has just worked. I will add this to the list of random stuff to try in 10 days time. I'll probably message this tread again then when everything else fails. Cheers for the help lads. I am sure this won't be the last time this happens.

 

[SpyderTracks]

Well this has never worked before but it has just worked. I will add this to the list of random stuff to try in 10 days time. I'll probably message this tread again then when everything else fails. Cheers for the help lads. I am sure this won't be the last time this happens.

It's worth trying the CAT 8 or dumb switch as those should prevent it from reoccuring, as well as @IRLRobinS suggestion.

Don't settle for it failing every 10 days, that doesn't make sense.

In the network card properties in device manager, try Change Speed/Duplex from Auto-Negotiate to 1.0 Gbps. Seen that as a possible fix

From a basic understanding it seems that there's some incompatibility between some routers and the network card when the card switches protocols and gets "stuck" and can't switch back to a supported one so the driver just errors out. What you need to do is either prevent that switch happening so it remains on the supported protocol, or what the dumb switch does is put a supported bridge between the network card and the unsupported router.

 

[MattHardern229]

It's worth trying the CAT 8 or dumb switch as those should prevent it from reoccuring, as well as @IRLRobinS suggestion.

Don't settle for it failing every 10 days, that doesn't make sense.

From a basic understanding it seems that there's some incompatibility between some routers and the network card when the card switches protocols and gets "stuck" and can't switch back to a supported one so the driver just errors out. What you need to do is either prevent that switch happening so it remains on the supported protocol, or what the dumb switch does is put a supported bridge between the network card and the unsupported router.

Cheers mate, I have a CAT 8 cable arriving tomorrow from amazon so I will try that first. If the issue persists I will try the dumb switch

 

[B4zookaw]

It's worth trying the CAT 8 or dumb switch as those should prevent it from reoccuring, as well as @IRLRobinS suggestion.

Don't settle for it failing every 10 days, that doesn't make sense.

From a basic understanding it seems that there's some incompatibility between some routers and the network card when the card switches protocols and gets "stuck" and can't switch back to a supported one so the driver just errors out. What you need to do is either prevent that switch happening so it remains on the supported protocol, or what the dumb switch does is put a supported bridge between the network card and the unsupported router.

Yeah, that's what I was thinking too. I'm not sure an RMA will solve the issue, it seems a common problem with I225 controllers, probably needs a firmware or driver update from Intel to resolve. I've made the duplex speed change myself in recent days, so will see if that works and removes the need to PSU flip. So far, so good.

 

[SpyderTracks]

Yeah, that's what I was thinking too. I'm not sure an RMA will solve the issue, it seems a common problem with I225 controllers, probably needs a firmware or driver update from Intel to resolve. I've made the duplex speed change myself in recent days, so will see if that works and removes the need to PSU flip. So far, so good.

Yeah, agreed, it's not a fault as such rather than poor drivers on Intel's part.