Me and my partner ordered the defiance series laptop and when it arrived i stupidly decided to reinstall windows on it. After doing so my finger print sensor has stopped working, and when i load up sound blaster atlas it says to connect a supported device?
with the fingerprint sensor i have checked device manager and there is an unknown device there which i believes is that however i cannot find a driver for it. i have contacted pcs and have been told that both issues should be installed through windows and that they don't provide the drivers for them. I have reinstalled windows and tried again and still cant get it to work, however when reinstalling windows i have used the media creation tool form Microsoft and not the .iso file in my downloads so not sure if that's where i have been going wrong? i have tried downloading that file but its gets to around 1gb downloaded and stops, i have tried to download it multiple times with the same outcome?
i'm hoping someone on this forum can help me before having to issue an RMA.
with the fingerprint sensor i have checked device manager and there is an unknown device there which i believes is that however i cannot find a driver for it. i have contacted pcs and have been told that both issues should be installed through windows and that they don't provide the drivers for them. I have reinstalled windows and tried again and still cant get it to work, however when reinstalling windows i have used the media creation tool form Microsoft and not the .iso file in my downloads so not sure if that's where i have been going wrong? i have tried downloading that file but its gets to around 1gb downloaded and stops, i have tried to download it multiple times with the same outcome?
i'm hoping someone on this forum can help me before having to issue an RMA.