Fortnite not loading, stuck on connecting screen

[SteveEllesmore311]

Brought a PC from PC Specialist and having a few teething issues in getting Fortnite to play. This is the main parts of my spec and if there's anyone that could help that would be amazing:

(CPU)	AMD Ryzen 5 7600 Six Core CPU (4.0GHz-5.2GHz/38MB CACHE/AM5)
Motherboard	ASUS® TUF GAMING B650-PLUS WIFI (DDR5, USB 3.2, 6Gb/s)
Memory (RAM)	32GB Corsair VENGEANCE RGB DDR5 6000MHz (2 x 16GB)
Graphics Card	12GB AMD RADEON™ RX 6700 XT - HDMI, DP - DX® 12

I've tried the following:

* Running the .exe in compatibility mode
* Verifying game cache
* deleting the webgame cache here: %localappdata%
* uninstalling the game
* reinstalling the game
* Forcing it to run in Direct 11 mode using a command line on the Epic Games Launcher
* reinstalling Visual C++ Redistributables here


At my wits end with this tbh with you. I was originally going to go down the Intel route but chose AMD due to the advise here. But always seem to have problems with them!
If anyone could help put me in the right direction that would be much, much appreciated.

 

[Martinr36]

can you please post the full spec from your orders page

 

[SteveEllesmore311]

yeah sure - windows updates take an age too and when i had it brand new (few days ago), it was stuck on a 'windows is updating' loop: eventually got there:

Case	CORSAIR 4000D RGB AIRFLOW TEMPERED GLASS GAMING CASE - WHITE
Processor (CPU)	AMD Ryzen 5 7600 Six Core CPU (4.0GHz-5.2GHz/38MB CACHE/AM5)
Motherboard	ASUS® TUF GAMING B650-PLUS WIFI (DDR5, USB 3.2, 6Gb/s)
Memory (RAM)	32GB Corsair VENGEANCE RGB DDR5 6000MHz (2 x 16GB)
Graphics Card	12GB AMD RADEON™ RX 6700 XT - HDMI, DP - DX® 12
1st M.2 SSD Drive	500GB SAMSUNG 980 PRO M.2, PCIe NVMe (up to 6900MB/R, 5000MB/W)
2nd M.2 SSD Drive	1TB SOLIDIGM P41+ GEN 4 M.2 NVMe PCIe SSD (up to 4125MB/sR, 2950MB/sW)
DVD/BLU-RAY Drive	NOT REQUIRED
Power Supply	CORSAIR 750W RMe SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable	1 x 1.5 Metre UK Power Cable (Kettle Lead)
Processor Cooling	PCS FrostFlow 150 Series High Performance CPU Cooler
Thermal Paste	ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound Card	ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card	ONBOARD 2.5Gbe LAN PORT
Wireless Network Card	NOT REQUIRED
USB/Thunderbolt Options	MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System	Windows 11 Home 64 Bit - inc. Single Licence [KUK-00003]
Operating System Language	United Kingdom - English Language
Windows Recovery Media	Windows 10/11 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software	FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus	NO ANTI-VIRUS SOFTWARE
Browser	Google Chrome™
Monitor	IIYAMA XUB2792QSU-B5 27" WQHD, DVI, HDMI, DP 2560x1440
Keyboard & Mouse	LOGITECH® MK270 WIRELESS KEYBOARD & MOUSE COMBO
Warranty	3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery	STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time	Standard Build - Approximately 6 to 8 working days
Welcome Book	PCSpecialist Welcome Book - United Kingdom & Republic of Ireland

 

[SteveEllesmore311]

have the dxdiag available if that will help too

 

[SpyderTracks]

Brought a PC from PC Specialist and having a few teething issues in getting Fortnite to play.

What's the actual issue you're having? You haven't said what's going wrong?

windows updates take an age too and when i had it brand new (few days ago), it was stuck on a 'windows is updating' loop

What's your wifi speeds? have you connected the antenna? I don't think this is anything to do with it being an AMD system, just sounds like it's not fully setup yet.

What antivirus are you using?

Have you used any driver updater tool?

Can you post a screenshot of your optional updates page?

The answer is of course, don't play Fortnite, it's a Childs game, get into some proper games

 

[SteveEllesmore311]

I don't play Fortnite, it's for my son.
In relation to the issue at hand, it's stuck on the connecting screen as per the screenshot (thought I had posted it earlier, apologies)

I have connected the Antenna and wi-fi is working fine.
Anti Virus wise I'm using Avast and I have tried to do all this with the wi-fi turned off too
I've also enabled these ports within Windows Defender: https://www.epicgames.com/help/en-U...rtnite-a5720237410331?sessionInvalidated=true as per here

Windows is fully upto date and so are the AMD drivers

 

[Martinr36]

Try turning Avast off and leave windows defender too look after things, having 2 anti virus programs is not a good idea

 

[SteveEllesmore311]

Thank you Martin ,I didn't realise Windows Defender was an anti virus too. What I did was do as you say and at the same time, uninstalled AMD Adrenalin and the Graphics drivers. Then restarted and reinstalled AMD Pro as opposed to Adrenalin drivers (kept avast off).
It now works! Albiet very slow and glitchy, so going to try AMD Adrenalin now and see if that works

 

[Martinr36]

@SteveEllesmore311 stevee, you're best uninstalling Avast totally, you'll probably have to use their own uninstall tool, 3rd party anti virus isn't required these days as windows defender does the lot and is free

 

[MichaelCann]

I know how It can be super frustrating when Fortnite decides to be a bit stubborn, especially with a rig as powerful as yours. I faced the same issue, and I have no idea what I should do. Please, HELP!