Vitun_Idiootit
Member
I live in Finland. I ordered the laptop from here because it had the quickest delivery time. Got it delivered on monday. 'Finally I can catch up and do my delayed study tasks' I thought...
Except they forgot to include the power adaptor.. So I immediately sent them several messages. No replies 48h later. Tried calling. Was 14# in queue. Didn't want to pay high fees and wait for god knows how long. Sent messages via livechat support after that. The guy I chatted with said he couldn't help. I asked him to let the guys responsible know about my situation. He said he'd let them know.
It's been 4 hours since the guy told he'd inform the staff about my issue. Here I am. Still waiting for a response. I feel very disappointed and angry right now and I am considering sending the laptop back and ordering the exact same laptop elsewhere.
You sent me a product I can not use, because of your mistake. I expected that my problem would've been solved with a sense of urgency after the livechat... But no. Nothing. Nada.
Mistakes happen, I get that. What I care about is how you solve this issue and so far I have been extremely disappointed and upset by the fact that absolutely nothing is being done at the moment.
Why am I posting this here? To vent my frustration and to pressure pcspecialists to take action and set things right.
Except they forgot to include the power adaptor.. So I immediately sent them several messages. No replies 48h later. Tried calling. Was 14# in queue. Didn't want to pay high fees and wait for god knows how long. Sent messages via livechat support after that. The guy I chatted with said he couldn't help. I asked him to let the guys responsible know about my situation. He said he'd let them know.
It's been 4 hours since the guy told he'd inform the staff about my issue. Here I am. Still waiting for a response. I feel very disappointed and angry right now and I am considering sending the laptop back and ordering the exact same laptop elsewhere.
You sent me a product I can not use, because of your mistake. I expected that my problem would've been solved with a sense of urgency after the livechat... But no. Nothing. Nada.
Mistakes happen, I get that. What I care about is how you solve this issue and so far I have been extremely disappointed and upset by the fact that absolutely nothing is being done at the moment.
Why am I posting this here? To vent my frustration and to pressure pcspecialists to take action and set things right.
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