Hi everyone,
I bought a desktop in September 2013 and it has been working perfectly until a few days ago.
Whenever I launch a game, the computer crashes and I get a black screen with many white and blue pixels popping up, forcing me to shut down the computer.
I suspect it is an issue with my graphics card (Nvidia Geforce GTX 770).
I have tried reinstalling the drivers, rolling back to an older driver, cleaning out any dust and doing a full system factory restore.
None of these methods have worked. I have messaged tech support and am awaiting their reply.
I would greatly appreciate any advice on how I should proceed.
I have attached a photo of the crash screen I get.
Many thanks!
Full specs:
Case InWIN MANA-136 BLACK GAMING CASE
Processor (CPU) Intel® Core™i5 Quad Core Processor i5-4570 (3.2GHz) 6MB Cache
Motherboard ASUS® Z87-A: ATX, USB2.0, USB3.0, SATA6GB/S, SLi, XFIRE
Memory (RAM) 8GB KINGSTON HYPER-X GENESIS DUAL-DDR3 1600MHz, X.M.P (2 x 4GB KIT)
Graphics Card 2GB NVIDIA GEFORCE GTX 770 - 2 DVI, HDMI, DP - 3D Vision Ready
2nd Graphics Card NONE
3rd Graphics Card NONE
1st Hard Disk 120GB KINGSTON HYPERX 3K SSD, SATA 6 Gb/s (upto 555MB/sR | 510MB/sW)
2nd Hard Disk 1TB 3.5" SATA-III 6GB/s HDD 7200RPM 32MB CACHE
RAID NONE
mSATA SSD Drive NONE
1st DVD/BLU-RAY Drive NONE
2nd DVD/BLU-RAY Drive NONE
Memory Card Reader NONE
Power Supply CORSAIR 750W ENTHUSIAST SERIES™ MODULAR TXM-750 V2-80 PLUS®
Processor Cooling Corsair H40 Hydro Series High Performance CPU Cooler
Extra Case Fans NONE
Fan Controller NONE
Sound Card ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Wireless/Wired Networking WIRELESS 802.11N 150Mbps PCI-E CARD (Special Offer)
Wireless Router/HomePlugs NONE
USB Options MIN. 2 x USB 3.0 & 4 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Modem NONE, I WILL BE USING BROADBAND
Firewire NONE
TV Card NONE
Power Cable 1 x 2 Metre UK Power Cable (Kettle Lead)
Operating System Genuine Windows 8 64 Bit - inc DVD & Licence
DVD Recovery Media Windows 8 (64-bit) DVD with paper sleeve
Office Software NO OFFICE SOFTWARE
Anti-Virus NO ANTI-VIRUS SOFTWARE
Monitor NONE
2nd Monitor NONE
DVI-D & HDMI Monitor Cables NONE
Eyefinity / GeForce 3D Vision NONE
Keyboard & Mouse NONE
Mouse NONE
Gaming Mouse Pad NONE
Speakers NONE
Webcam NONE
Headsets NONE
Surge Protection 6 Socket Compact 2M UFO Surge Protector
Cable Tidy NONE
Printer NONE
External Hard Drive NONE
Warranty 3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Home Installation NONE
Data Recovery NONE
Delivery STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time Standard Build - Approximately 9 to 11 working days
Miscellaneous FREE BATMAN: ARKHAM ORIGINS GAME with GTX 660 & 7 Series GPUs!
I bought a desktop in September 2013 and it has been working perfectly until a few days ago.
Whenever I launch a game, the computer crashes and I get a black screen with many white and blue pixels popping up, forcing me to shut down the computer.
I suspect it is an issue with my graphics card (Nvidia Geforce GTX 770).
I have tried reinstalling the drivers, rolling back to an older driver, cleaning out any dust and doing a full system factory restore.
None of these methods have worked. I have messaged tech support and am awaiting their reply.
I would greatly appreciate any advice on how I should proceed.
I have attached a photo of the crash screen I get.
Many thanks!
Full specs:
Case InWIN MANA-136 BLACK GAMING CASE
Processor (CPU) Intel® Core™i5 Quad Core Processor i5-4570 (3.2GHz) 6MB Cache
Motherboard ASUS® Z87-A: ATX, USB2.0, USB3.0, SATA6GB/S, SLi, XFIRE
Memory (RAM) 8GB KINGSTON HYPER-X GENESIS DUAL-DDR3 1600MHz, X.M.P (2 x 4GB KIT)
Graphics Card 2GB NVIDIA GEFORCE GTX 770 - 2 DVI, HDMI, DP - 3D Vision Ready
2nd Graphics Card NONE
3rd Graphics Card NONE
1st Hard Disk 120GB KINGSTON HYPERX 3K SSD, SATA 6 Gb/s (upto 555MB/sR | 510MB/sW)
2nd Hard Disk 1TB 3.5" SATA-III 6GB/s HDD 7200RPM 32MB CACHE
RAID NONE
mSATA SSD Drive NONE
1st DVD/BLU-RAY Drive NONE
2nd DVD/BLU-RAY Drive NONE
Memory Card Reader NONE
Power Supply CORSAIR 750W ENTHUSIAST SERIES™ MODULAR TXM-750 V2-80 PLUS®
Processor Cooling Corsair H40 Hydro Series High Performance CPU Cooler
Extra Case Fans NONE
Fan Controller NONE
Sound Card ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Wireless/Wired Networking WIRELESS 802.11N 150Mbps PCI-E CARD (Special Offer)
Wireless Router/HomePlugs NONE
USB Options MIN. 2 x USB 3.0 & 4 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Modem NONE, I WILL BE USING BROADBAND
Firewire NONE
TV Card NONE
Power Cable 1 x 2 Metre UK Power Cable (Kettle Lead)
Operating System Genuine Windows 8 64 Bit - inc DVD & Licence
DVD Recovery Media Windows 8 (64-bit) DVD with paper sleeve
Office Software NO OFFICE SOFTWARE
Anti-Virus NO ANTI-VIRUS SOFTWARE
Monitor NONE
2nd Monitor NONE
DVI-D & HDMI Monitor Cables NONE
Eyefinity / GeForce 3D Vision NONE
Keyboard & Mouse NONE
Mouse NONE
Gaming Mouse Pad NONE
Speakers NONE
Webcam NONE
Headsets NONE
Surge Protection 6 Socket Compact 2M UFO Surge Protector
Cable Tidy NONE
Printer NONE
External Hard Drive NONE
Warranty 3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Home Installation NONE
Data Recovery NONE
Delivery STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time Standard Build - Approximately 9 to 11 working days
Miscellaneous FREE BATMAN: ARKHAM ORIGINS GAME with GTX 660 & 7 Series GPUs!
