L33s2good
Gold Level Poster
Like stated in a prvious post i recieved this email
We are currently processing your order (number 842113) but
unfortunately we awaiting stock of the following items:
ASUS® Z170-A: ATX,
LG1151, USB 3.1, SATA 6GBs: - There is currently a problem with the latest
generation of chipset Skylake Asus Motherboards supporting DDR4 RAM at 3000 Mhz.
This isn't a problem with just machines purchased through PC Specialist, it is a
world wide problem. We are working closely with Asus to be able to resolve this
issues but as it currently stands we can no longer offer these RAM modules. If
you would like to resolve this issue and prevent and further delays, i would
suggest that we change to a working model which would be the 2133 Mhz or 2666
Mhz model which we know works.
Should you wish to amend you order to avoid
any further delays you can easily do this by logging in to your account and
clicking "Amend Order" on the orders page. If you would like to discuss your
order in further detail, please do not hesitate to contact us on 0333 011 7000
(option 1) Monday - Friday 9am - 5pm where myself or a member of our team will
be more than happy to help. We would like to apologise for any inconvenience
this may cause, and we hope to resolve this issue as soon as possible.
i contacted pc specialist and was put through to sean, he stated the email was in error and my spec come with 2666mhz not 3k so i should disregard the email, i accepted but went home to check, i was certain it came with 3k, i went to the review section where i ordered the Azure pc from and there in black and white it stated 3k, i rang back and believe was put back through to the same person, i made my point that the review specs from PC specialist website state 3k, he stated once you order the pc it amends this and changes it to 2666mhz, thats so annoying!! i feel like i have been miss sold, he kept going over the same ground about how it changes and i kept going over the same point of how the website states different to what the final sales page shows, again, MISLEADING, i asked to speak with a manager due to the fact this guy was rudely repeating himself to me and not listening to my point, he refused told me NO, i said how do i complain if you wont put me through to a manager he said email us....what lousy customer service, i feel like i have hit a brick wall over something so minor, i have always loved pcs, loved the forums and have ordered 3 pcs with them over the years and always had excellent customer service, this time i feel like a loser, and they do not care.
whats a shambles
We are currently processing your order (number 842113) but
unfortunately we awaiting stock of the following items:
ASUS® Z170-A: ATX,
LG1151, USB 3.1, SATA 6GBs: - There is currently a problem with the latest
generation of chipset Skylake Asus Motherboards supporting DDR4 RAM at 3000 Mhz.
This isn't a problem with just machines purchased through PC Specialist, it is a
world wide problem. We are working closely with Asus to be able to resolve this
issues but as it currently stands we can no longer offer these RAM modules. If
you would like to resolve this issue and prevent and further delays, i would
suggest that we change to a working model which would be the 2133 Mhz or 2666
Mhz model which we know works.
Should you wish to amend you order to avoid
any further delays you can easily do this by logging in to your account and
clicking "Amend Order" on the orders page. If you would like to discuss your
order in further detail, please do not hesitate to contact us on 0333 011 7000
(option 1) Monday - Friday 9am - 5pm where myself or a member of our team will
be more than happy to help. We would like to apologise for any inconvenience
this may cause, and we hope to resolve this issue as soon as possible.
i contacted pc specialist and was put through to sean, he stated the email was in error and my spec come with 2666mhz not 3k so i should disregard the email, i accepted but went home to check, i was certain it came with 3k, i went to the review section where i ordered the Azure pc from and there in black and white it stated 3k, i rang back and believe was put back through to the same person, i made my point that the review specs from PC specialist website state 3k, he stated once you order the pc it amends this and changes it to 2666mhz, thats so annoying!! i feel like i have been miss sold, he kept going over the same ground about how it changes and i kept going over the same point of how the website states different to what the final sales page shows, again, MISLEADING, i asked to speak with a manager due to the fact this guy was rudely repeating himself to me and not listening to my point, he refused told me NO, i said how do i complain if you wont put me through to a manager he said email us....what lousy customer service, i feel like i have hit a brick wall over something so minor, i have always loved pcs, loved the forums and have ordered 3 pcs with them over the years and always had excellent customer service, this time i feel like a loser, and they do not care.
whats a shambles
