I have received brand new pc from pc specialist but when i swich it on i get a no display signal when pluggin in monitor i have an aoc 27inch gaming monitor and the graphics card installed is the xfx rtx r 580 8 gb but i will not be touching any of the components insid since i am not that confident in doing that i paid 800£ for pc and am very upset that is quite alot of money for me. Pls help
have recieved brand new pc from pc specialist but no display signal
- Thread starter tophat57
- Start date
As a quick question have you plugged the monitor into the motherboard ports or the graphics card ports, as it will only work if you use the graphics cards ports - there are instructions in the welcome pack I believe that show you which ports to use if you're not sure which is which
jamiephillips909
Godlike
Let us know if that worked for you !
SpyderTracks
We love you Ukraine
Can you post your full specs from the order page so we can see what we’re dealing with?
| Case | PCS P209 RGB MID TOWER CASE
|
| Processor (CPU) | AMD Ryzen 3 3100 Quad Core CPU (3.6GHz-3.9GHz/18MB CACHE/AM4)
|
| Motherboard | ASUS® PRIME B450-PLUS (DDR4, USB 3.1, 6Gb/s) - RGB Ready! |
| Memory (RAM) | 16GB Corsair VENGEANCE DDR4 2400MHz (1 x 16GB) |
| Graphics Card | 4GB NVIDIA GEFORCE GTX 1050 Ti - DVI, HDMI, DP
|
| 1st Storage Drive | 1TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 64MB CACHE
|
| 2nd Storage Drive | NOT REQUIRED
|
| DVD/BLU-RAY Drive | NOT REQUIRED |
| Power Supply | CORSAIR 350W VS SERIES™ VS-350 POWER SUPPLY
|
| Power Cable | 1 x 1 Metre UK Power Cable (Kettle Lead) |
| Processor Cooling | STANDARD AMD CPU COOLER |
| Thermal Paste | STANDARD THERMAL PASTE FOR SUFFICIENT COOLING |
| LED Lighting | NONE
|
| Extra Case Fans | 2x 120mm Black Case Fan (configured to extract from rear/roof) |
| Sound Card | ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD) |
| Network Card | 10/100/1000 GIGABIT LAN PORT (Wi-Fi NOT INCLUDED) |
| Wireless Network Card | WIRELESS 802.11N 300Mbps/2.4GHz PCI-E CARD |
| USB/Thunderbolt Options | MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS |
| Operating System | Windows 10 Home 64 Bit - inc. Single Licence
|
| Operating System Language | United Kingdom - English Language |
| Windows Recovery Media | Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account |
| Office Software | FREE 30 Day Trial of Microsoft 365® (Operating System Required) |
| Anti-Virus | BullGuard™ Internet Security - Free 90 Day License inc. Gamer Mode |
| Browser | Microsoft® Edge (Windows 10 Only) |
| Warranty | 3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour) |
| Delivery | STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI) |
| Build Time | Standard Build - Approximately 22 to 24 working days |
| Welcome Book | PCSpecialist Welcome Book - United Kingdom & Republic of Ireland |
SpyderTracks
We love you Ukraine
Your gaming screen is likely set on the wrong input
Resistance100
Expert
the monitor could be the issue
Is it set to right input
Have you got something else you can plug into the monitor to test it
have you got different cables you can test
Is it set to right input
Have you got something else you can plug into the monitor to test it
have you got different cables you can test
SpyderTracks
We love you Ukraine
Just use the on screen display, it will be in the user manual.
SpyderTracks
We love you Ukraine
Can you take a photo of the back of the pc when the monitor is plugged in and upload it?
guys i have not fixed it afterall and now it has to going back for rma one of the tech support ordered a rma i don't know what the issue is with it, it posts sometimes and sometimes not evrything went so well but now i am bit disapointed been waiting on hold sometimes for over two hours on hold maybe i was just unlucky. I hope this gets resolved efficently otherwise i will make a complaint. I have heard that pc specilaist is quite good but sofar i must say am a bit disapointed i paid 800£ for the pc and that is alot to me. And their should have been no issues
Unfortunately tech can break anytime, its possible something happened in transit or it just happened, doesn't matter whether its a £5 bit of tech or a £10k+ bit of tech it can still fail 
.
Hopefully it'll be sorted out for you but I think the RMA times are quite long at the mo
.Hopefully it'll be sorted out for you but I think the RMA times are quite long at the mo
SpyderTracks
We love you Ukraine
It’s very normal for parts to break in the 1st 3 months especially after delivery, that’s just the issue with new tech, that’s why you have a warranty in place to get you.
You didn’t mention if you’d changed the monitor input?
I don’t think there’s anything wrong with the pc at all, think the monitor was just on the wrong channel.