Help - windows 11 upgrade crashing

AndHob

Bronze Level Poster
Hi there,
Having turned on tmp & checked all fine with pc health check - windows 11 upgrade assistant keeps failing after the restart. No error codes given. Microsoft assistance as it a custom build they point towards an iso install from a stick but I’d love not to have to reinstall everything.
Any ideas?

Case
FRACTAL MESHIFY C BLACK GAMING CASE (Window)
Promotional Item
Get FarCry 6 with select AMD Ryzen CPUs
Processor (CPU)
AMD Ryzen 9 5900X 12 Core CPU (3.7GHz-4.8GHz/70MB CACHE/AM4)
Motherboard
ASUS® CROSSHAIR VIII HERO (DDR4, PCIe 4.0, CrossFireX/SLI) - RGB Ready!
Memory (RAM)
32GB Corsair VENGEANCE DDR4 3600MHz (4 x 8GB)
Graphics Card
10GB NVIDIA GEFORCE RTX 3080 - HDMI, DP, LHR
1st M.2 SSD Drive
500GB SEAGATE FIRECUDA 520 GEN 4 PCIe NVMe (up to 5000MB/R, 2500MB/W)
1st Storage Drive
3TB SATA-III 3.5" HDD, 6GB/s, 7200RPM, 64MB CACHE
1st Storage Drive
3TB SATA-III 3.5" HDD, 6GB/s, 7200RPM, 64MB CACHE
RAID
RAID 1 (MIRRORED VOLUME - 2 x same size & model HDD / SSD)
Power Supply
CORSAIR 850W RMx SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable
1 x 1.5 Metre UK Power Cable (Kettle Lead)
Processor Cooling
Corsair H115i PRO Cooler w/ PCS Ultra Quiet Fans
Thermal Paste
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Extra Case Fans
1 x 120mm Thermaltake TOUGHFAN 12 Case Fan
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
10/100/1000 GIGABIT LAN PORT
Wireless Network Card
WIRELESS 802.11N 300Mbps/2.4GHz PCI-E CARD
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10/11 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
BullGuard™ Internet Security - Free 90 Day License inc. Gamer Mode
Browser
Google Chrome™
Streaming Accessories
Elgato Stream Deck XL
Warranty
3 Year Standard Warranty (6 Month Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 5 to 7 working days
Welcome Book
PCSpecialist Welcome Book - United Kingdom & Republic of Ireland
Logo Branding
PCSpecialist Logo
 

SpyderTracks

We love you Ukraine
Just windows defender
That should be fine then.

What is it you want to avoid reinstalling? Most apps these days have the application and configuration layers separated so you can back up any config and just reload it from the d drive once you’ve reinstalled.
 

SpyderTracks

We love you Ukraine
It’s more that I’ve not done this before & am not super comfortable with the process
An in place upgrade would never be recommended anyway, it will negatively affect performance.

But you’re going to have to learn how to clean install, you’ll need to do it at least annually with each major OS revision.

I’d strongly suggest just biting the bullet and taking a deep dive.

There’s not really anything you can do to damage anything other than the software which you correct just by a clean install. Only takes about 30 mins if you’ve got everything setup correctly.
 

Martinr36

MOST VALUED CONTRIBUTOR
Clean install instructions

Download a new copy of Windows using the (Second option on linked page) to an 8GB (min) USB. Media Creation Tool
Boot that USB and choose a Custom Install.
Delete all UEFI partitions on the system drive (EFI System, Recovery, MSR Reserved, Primary).
Select the unallocated space that results and click the Next button. The installer will create the correct partitions and install Windows.
Run Windows Update repeatedly, even across reboots, until no more updates are found.
You may need/want to download and install the latest graphics driver from the Nvidia/AMD website (they change so regularly the latest version isn't always in the Windows libraries).

This is also worth a watch
 
Top