HWMonitor BSOD crashes?
- Thread starter Mr_Lemons
- Start date
Martinr36
MOST VALUED CONTRIBUTOR
is this a PC specialist machine, if so please post the full spec from your orders page and give this a read https://www.pcspecialist.co.uk/forums/threads/when-youre-seeking-help-with-a-bsod.71885/ if not then try somewhere like Tom's Hardware
SpyderTracks
We love you Ukraine
It's unlikely it's HWMonitor causing the crash, all HWMonitor does is read temp probes and general information that components are constantly outputting at any time, it doesn't link into the drivers at all.
The nvlddmkm.sys process is part of the Nvidia driver, so it's whatever is using the GPU at that time that you have HWMonitor open that's triggering a driver crash either through incorrect driver installation, or possibly through thermal issues.
You need to stress the GPU and monitor temps for when the crash occurs.
I have recently replaced the thermal paste with kryosheets, and the laptop temps have been fantastic - never above 90dC for the CPU and 75dC for GPU [edited]. It could be a driver issue, I suppose I can try rolling back the nvidia driver to the previous one. I did recently update the drivers.
Laptop specs below:
Laptop specs below:
| Chassis & Display | Recoil Series: 15.6" Matte QHD 165Hz sRGB 100% LED Widescreen (2560x1440) |
| Processor (CPU) | AMD Ryzen™ 9 Eight Core Processor 5900HX (3.3GHz, 4.6GHz Turbo) |
| Memory (RAM) | 16GB Corsair 3200MHz SODIMM DDR4 (2 x 8GB) |
| Graphics Card | NVIDIA® GeForce® RTX 3070 - 8.0GB GDDR6 Video RAM - DirectX® 12.1 |
| 1st M.2 SSD Drive | 500GB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe (up to 3500MB/R, 3200MB/W) |
| 2nd M.2 SSD Drive | 500GB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe (up to 3500MB/R, 3200MB/W) |
| Memory Card Reader | Integrated SD Memory Card Reader |
| AC Adaptor | 1 x 230W AC Adaptor |
| Power Cable | 1 x 1 Metre UK Power Cable (Kettle Lead) |
| Battery | Recoil Series Integrated 94WH Lithium Ion Battery |
| Thermal Paste | ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND |
| Sound Card | 2 Channel High Definition Audio + MIC/Headphone Jack |
| Bluetooth & Wireless | GIGABIT LAN & WIRELESS INTEL® Wi-Fi 6E AX210 (2.4 Gbps) + BT 5.0 |
| USB/Thunderbolt Options | 1 x USB 3.2 PORT (Type C) + 3 x USB 3.2 PORTS |
| Keyboard Language | PER-KEY RGB BACKLIT UK MECHANICAL KEYBOARD |
| Operating System | Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001] |
| Operating System Language | United Kingdom - English Language |
| Windows Recovery Media | Windows 10/11 Multi-Language Recovery Image - Unlimited Downloads from Online Account |
| Office Software | FREE 30 Day Trial of Microsoft 365® (Operating System Required) |
| Anti-Virus | NO ANTI-VIRUS SOFTWARE |
| Browser | Google Chrome™ |
| Notebook Mouse | INTEGRATED 2 BUTTON TOUCHPAD MOUSE |
| Webcam | INTEGRATED 1MP HD WEBCAM |
| Warranty | 3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour) |
| Dead Pixel Guarantee | 1 Year Dead Pixel Guarantee Inc. Labour & Carriage Costs |
| Delivery | STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI) |
| Build Time | Standard Build - Approximately 8 to 10 working days |
| Welcome Book | PCSpecialist Welcome Book - United Kingdom & Republic of Ireland |
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SpyderTracks
We love you Ukraine
The thermal limit for the GPU is 85, so if it's getting above that then there's a serious problem
This is where you need to be very sure of exact temperatures, not rough averages, if the GPU is reaching over 85, then something is wrong.
SpyderTracks
We love you Ukraine
From what I'm reading, 87c is the thermal cut out for the RTX 3070, so if it's getting up that high, a BSOD would be expected.
SpyderTracks
We love you Ukraine
Ah, that’s fine then, that’s good.
In that case best to clean the gpu driver with DDU (only way to properly uninstall a driver, and then reinstall the previous version perhaps, see if it’s more stable.
Also, when updating Nvidia gpu drivers, always be sure to select a custom install then clean install if you’re using GeForce Now, that can prevent a lot of driver related issues. Also, best advice is not to include the HDAudio component as that’s known to cause instability
I completely missed the link! Think I read that post on my phone on the tube - I will post the dump file next time I can replicate the BSOD - thank you!
DarkPaladin
Enthusiast
It's a bizarre issue, but my laptop completely refuses to work with HWMonitor. The system either has major stuttering/hiccups or crashes when using HWMonitor. HWInfo64 is my recommended software for monitoring nowadays.
SpyderTracks
We love you Ukraine
That’s interesting, what cpu is it, modern or a bit older?
I must say I personally prefer HWInfo anyway, it goes into more depth and is extremely handy although can take a bit of getting used to at first, it's a great bit of software.
ubuysa
The BSOD Doctor
If it's BSODing then there will be mindumps saved in C:\Windows\Minidump.
Also look in C:\Windows\LiveKernelReports, search all sub-folders for dump file (.dmp). Upload any dumps that you find.
If HWMonitor BSODs on your PC then your PC has some sort of issue and it would be wise to track it down.
Also look in C:\Windows\LiveKernelReports, search all sub-folders for dump file (.dmp). Upload any dumps that you find.
If HWMonitor BSODs on your PC then your PC has some sort of issue and it would be wise to track it down.
SpyderTracks
We love you Ukraine
Yeah, that's my feeling as well