I bought a new gaming PC... HELP

[Kyle_M17]

Hi everyone.

This is my first ever post here...

I recently bought a new prebuild gaming PC VIA Very.co.uk

Its a PC Specialist Orion Stalker - Intel Core i7, 8Gb RAM, 2Tb Hard Drive, Gaming PC with GeForce GTX 1060 6Gb Graphics

I received this on Monday, i installed the latest windows update, and the driver for the nVidia graphics card via Geforce experience.

Last night i downloaded Destiny 2 and the game was literally unplayable, the game play was buggy and was dropping frames constantly, i couldn't move as it was so slow and unresponsive.

The specs of the PC match, if not exceed what the game requires...

I have contemplated sending it back but im unable to due to the approval warranty being breached (because it has been "connected")

Please help... im a total PC noob

 

[steaky360]

Have you tried any other games on it at all? If so, do you get similar performance issues?

I'm not sure what you mean by the approval warranty being breached, as far as I knew the resellers selling PCS computers just passed on the PCS warranty? Is that not correct? Who has told you otherwise?

 

[Kyle_M17]

I spoke with the retailer who confirmed it would not be returnable to them, i didn't think about PCS to be fair, i may look into this.

I haven't tried any other games, because i dont want to spend more money to then find out they dont work as intended

 

[ClarkF1]

You could search to see if there are any free demos out there to try

 

[Kyle_M17]

I have figured it out, the pre built pc sold by PC Specialist has the incorrect power supply installed which is causing me the issue, I have a VS450

 

[Rakk]

I have figured it out, the pre built pc sold by PC Specialist has the incorrect power supply installed which is causing me the issue, I have a VS450

Using the configurator to spec those components the 450W PSU should be fine - it reckons it could use upto 386W (and that includes an extra 20% safety margin), so the power supply is not automatically the problem.

As has been suggested if you could try some other games (maybe find some with free demos going) just to confirm it's not just the Destiny 2 servers throwing a hissy fit.

 

[Oussebon]

This kind of thing makes me very cross indeed.

I have contemplated sending it back but im unable to due to the approval warranty being breached (because it has been "connected")

1) So, Very appears to have a few options for returns.

As per this page: https://www.very.co.uk/help/en/online-help-system/help_returns#help-returns

RETURNS POLICY
Our 28 Day Approval Guarantee
We will replace or refund most goods provided they are returned to us within 28 days of receipt complete, unused, in their original packaging and with any security tags intact. Our Approval Guarantee does not apply to some goods or may apply only if certain conditions are met. These goods are identified on the product page and any such conditions are set out there. Returns are free under our Approval Guarantee. If you return goods outside the scope of the Approval Guarantee and you have not exercised your legal right to cancel (explained below) we reserve the right to return the goods to you at your cost or to accept their return subject to making a deduction for any loss in value of the goods arising from your handling of them and a charge to cover our processing cost.
Your Right To Cancel Your Order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations.
You also have the right to cancel your order under these regulations. However, this cancellation right does not apply to personalised products, perishable goods, audio & video recordings and computer software which has been opened and goods that are unsuitable for return for health or hygiene reasons if they are unsealed after delivery. The cancellation period will expire 14 days after the goods are received by you or by a third party nominated by you to receive the goods. If your order is for multiple goods for separate delivery, the cancellation period will end 14 days after receipt of the last item. You must clearly communicate your decision to cancel to us before the end of the cancellation period, for example by using the returns note contained in your parcel or by using the model cancellation form in our website returns help pages, which you can send to us via webmail or post. If you cancel, we will reimburse any payment received, including the standard delivery charge, by the original means of payment. Where the goods have not been delivered, the reimbursement will be made within 14 days of the cancellation. Where the goods have been delivered, the reimbursement will be made within 14 days of us receiving the goods back or us receiving evidence that you have returned the goods, whichever is earlier. You are responsible for returning the goods to us if you cancel under these Regulations. If you use our courier to return the goods, you will be responsible for the cost of the return. In such cases, we will deduct the delivery charge from your refund so that you do not have to make a further payment of the collection charge. Additionally, we may make a deduction for any loss in value of the goods arising from any unnecessary handling by you.
Consumer Rights Act 2015
If any product we supply fails prematurely due to an inherent fault (manufacturing defect), we will provide you with an appropriate remedy e.g. a repair, replacement, or refund.
Supplier Helplines
If you report a fault with an electrical or furniture product, we may give you a supplier helpline to contact. We have arrangements in place with these helpline providers for them to identify the cause of any fault (we do not have the necessary technical expertise to do this) and to offer you an appropriate remedy. If you are dissatisfied with the service provided by a particular helpline, please inform us and we will take back control of the matter. Most helplines are open 9am - 5pm Monday to Friday.

The approval guarantee seems to be some kind of additional returns policy that Very have, ostensibly to improve customer satisfaction.

However, regardless of whether you are still eligible for that, you have other rights that allow you to return items (rights that apply to the great majority of online purchases). You can read what Very have to say about that under the bit that says Consumer Contract Regulations in bold.

Also, if you are sold faulty goods, you can return those for a refund.

You may want to read up on your return rights from an independent source (i.e. not the retailer) that provides consumer advice, such as which? : https://www.which.co.uk/consumer-rights/advice/i-want-to-return-my-goods-what-are-my-rights

Or Citizens Advice: https://www.citizensadvice.org.uk/c...nging-your-mind-about-something-youve-bought/
who have a contract with the Government to provide consumer advice including a national helpline

It's possible you misunderstood Very, or that the person you spoke to didn't explain it well, but if you were told that you have no ability to return it that's shady as hell.

You do have options to return the item even though you plugged it in.

2) As for free games and Demos, you could use popular and free benchmark and stress test utilities such as:
Unigine Valley: https://benchmark.unigine.com/valley
Futuremark 3DMark / Firestrike: https://www.futuremark.com/benchmarks/3dmark
Steam VR Performance test: http://store.steampowered.com/app/323910/SteamVR_Performance_Test/ (you don't need VR gear to run this)

Last night i downloaded Destiny 2 and the game was literally unplayable, the game play was buggy and was dropping frames constantly, i couldn't move as it was so slow and unresponsive.

I've got to ask, is the monitor plugged into the graphics card? Or into the motherboard?

 

[ubuysa]

I'm 100% with Oussebon, if the PC is faulty (and I'm not saying yet that it is) then you absolutely can return it whatever Very might say.

 

[Oussebon]

One thing I forgot to mention was that it's worth phoning PC Specialist.

They provide the warranty, and in other cases on the forums where people have bought PCS systems from resellers, PCS have seemed quite proactive in wanting to resolve any issues even where these are within the usual returns window. If it's a simple fix that they can talk you though it might avoid the need to return it altogether.

Make sure you keep on top of your returns window with Very, however, in case it is faulty and you decide returning is the best option.