Incorrect Refresh Rate?

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MichaelAdebusuyi556

Member
Hey I purchased the Optimus Pro XI which is advertised to have a 144hz display but when I go to change the refresh rate in the settings, the only thing I can set it to is 64hz. Am I missing something? Any help will be appreciated!
 
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MichaelAdebusuyi556 said:
Hey I purchased the Optimus Pro XI which is advertised to have a 144hz display but when I go to change the refresh rate in the settings, the only thing I can set it to is 64hz. Am I missing something? Any help will be appreciated!
Click to expand...
Can you post your full specs from the order page?
 
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MichaelAdebusuyi556

Member
  • Chassis & DisplayOptimus Series: 17.3" Matte Full HD 144Hz 72% NTSC LED Widescreen(1920x1080)
    Processor (CPU)AMD Ryzen™ 7 Eight Core Processor 4800H (2.9GHz, 4.2GHz Turbo
    Memory (RAM)8GB Corsair 2400MHz SODIMM DDR4 (1 x 8GB)
    Graphics CardNVIDIA® GeForce® RTX 2060 - 6.0GB GDDR6 Video RAM - DirectX® 12.1
    1st Storage DriveNOT REQUIRED
    1st M.2 SSD Drive128GB ADATA SX6000 LITE M.2 2280 (1800 MB/R, 1200 MB/W)
    Sound Card2 Channel High Definition Audio + MIC/Headphone Jack
    Bluetooth & WirelessGIGABIT LAN & WIRELESS INTEL® Wi-Fi 6 AX200 (2.4 Gbps) + BT 5.0
    USB/Thunderbolt Options1 x USB 3.1 PORT (Type C) + 2 x USB 3.1 PORTS + 1 x USB 2.0 PORT
 
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MichaelAdebusuyi556 said:
  • Chassis & DisplayOptimus Series: 17.3" Matte Full HD 144Hz 72% NTSC LED Widescreen(1920x1080)
    Processor (CPU)AMD Ryzen™ 7 Eight Core Processor 4800H (2.9GHz, 4.2GHz Turbo
    Memory (RAM)8GB Corsair 2400MHz SODIMM DDR4 (1 x 8GB)
    Graphics CardNVIDIA® GeForce® RTX 2060 - 6.0GB GDDR6 Video RAM - DirectX® 12.1
    1st Storage DriveNOT REQUIRED
    1st M.2 SSD Drive128GB ADATA SX6000 LITE M.2 2280 (1800 MB/R, 1200 MB/W)
    Sound Card2 Channel High Definition Audio + MIC/Headphone Jack
    Bluetooth & WirelessGIGABIT LAN & WIRELESS INTEL® Wi-Fi 6 AX200 (2.4 Gbps) + BT 5.0
    USB/Thunderbolt Options1 x USB 3.1 PORT (Type C) + 2 x USB 3.1 PORTS + 1 x USB 2.0 PORT
Click to expand...
Can you post the full specs?
 
M

MichaelAdebusuyi556

Member
Chassis & DisplayOptimus Series: 17.3" Matte Full HD 144Hz 72% NTSC LED Widescreen (1920x1080)
Processor (CPU)AMD Ryzen™ 7 Eight Core Processor 4800H (2.9GHz, 4.2GHz Turbo)
Memory (RAM)8GB Corsair 2400MHz SODIMM DDR4 (1 x 8GB)
Graphics CardNVIDIA® GeForce® RTX 2060 - 6.0GB GDDR6 Video RAM - DirectX® 12.1
1st Storage DriveNOT REQUIRED
1st M.2 SSD Drive128GB ADATA SX6000 LITE M.2 2280 (1800 MB/R, 1200 MB/W)
Memory Card ReaderIntegrated 3 in 1 Card Reader (Full Size SD / SDHC / SDXC)
AC Adaptor1 x 180W AC Adaptor
Power Cable1 x 1 Metre Cloverleaf UK Power Cable
BatteryOptimus Series Integrated 46WH Lithium Ion Battery
Thermal PasteARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound Card2 Channel High Definition Audio + MIC/Headphone Jack
Bluetooth & WirelessGIGABIT LAN & WIRELESS INTEL® Wi-Fi 6 AX200 (2.4 Gbps) + BT 5.0
USB/Thunderbolt Options1 x USB 3.1 PORT (Type C) + 2 x USB 3.1 PORTS + 1 x USB 2.0 PORT
Keyboard LanguageOPTIMUS SERIES RGB BACKLIT UK KEYBOARD
Operating SystemNO OPERATING SYSTEM REQUIRED
Operating System LanguageUnited Kingdom - English Language
Windows Recovery MediaNO RECOVERY MEDIA REQUIRED
Office SoftwareFREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-VirusNO ANTI-VIRUS SOFTWARE
BrowserMicrosoft® Edge (Windows 10 Only)
Notebook MouseINTEGRATED 2 BUTTON TOUCHPAD MOUSE
WebcamINTEGRATED 1MP HD WEBCAM
Warranty3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery2 - 3 DAY DELIVERY TO REPUBLIC OF IRELAND
Build TimeStandard Build - Approximately 8 to 10 working days
Welcome BookPCSpecialist Welcome Book - United Kingdom & Republic of Ireland
 
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MichaelAdebusuyi556

Member
I just checked the other operating system that I installed as well and that allows me to increase the refresh rate to 144hz. I think its just a windows problem.
 
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MichaelAdebusuyi556 said:
I didnt install any additional drivers except the nvidia graphics drivers after installing windows.
Click to expand...
Just to make sure, you installed the 2060 mobile driver, not the 2060? Where did you get the gpu driver?

Also, just go into device manager and double check there aren’t any unknown devices.

Have you run all windows updates?

You’ll need to install the management driver which is in your main PCS account under the tech support / downloads section, think it’s called control center.
 
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MichaelAdebusuyi556

Member
Yes, I installed the mobile driver which was downloaded straight from the nvidia's website.

I will do those additional tasks and report back to you the results.
Thx for the assistance.
 
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