Keyboard Lights stuck on Blue

[afj]

My keyboard lights are multicoloured during boot up but then turn to blue and stay blue. When I put the laptop into sleep mode, the blue keyboard lights remain on. I am not aware of making any changes to cause this. Is there software (driver or otherwise) I can down load to correct these problems?

Specifications set out below.

Many thanks

Device name DESKTOP-ERP6VO4
Processor Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz 2.20 GHz
Installed RAM 32.0 GB (31.8 GB usable)
Device ID 541575BC-0778-45B6-BC9F-477EB655DA41
Product ID 00330-80000-00000-AA724
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

Edition Windows 11 Pro
Version 22H2
Installed on ‎2023-‎01-‎30
OS build 22621.1848
Experience Windows Feature Experience Pack 1000.22642.1000.0

Manufacturer PC Specialist Limited
Phone 0333 011 7000
Hours Monday - Friday 9am - 8pm, Saturday 9am - 5pm

Chassis & Display	Recoil Series: 15.6" Matte Full HD 60Hz 72% NTSC LED Widescreen (1920x1080)
Processor (CPU)	Intel® Core™ i7 Six Core Processor 8750H (2.2GHz, 4.1GHz Turbo)
Memory (RAM)	32GB Corsair 2400MHz SODIMM DDR4 (2 x 16GB)
Graphics Card	NVIDIA® GeForce® GTX 1050 Ti - 4.0GB GDDR5 Video RAM - DirectX® 12.1
1st Storage Drive	480GB KINGSTON UV500 2.5" SSD, SATA 6 Gb (520MB/R, 500MB/W)
Memory Card Reader	Integrated 2 in 1 Memory Card Reader (SD, MMC)
AC Adaptor	1 x 150W AC Adaptor
Power Cable	1 x 1 Metre Cloverleaf UK Power Cable
Battery	Recoil II Series 46WH Lithium Ion Battery
Thermal Paste	STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card	2 Channel High Def. Audio + SoundBlaster™ Cinema 3
Bluetooth & Wireless	GIGABIT LAN & WIRELESS INTEL® AC-9560 M.2 (1.73Gbps, 802.11AC) +BT 5.0
USB/Thunderbolt Options	1 x USB 3.1 PORT (Type C) + 2 x USB 3.1 PORTS + 1 x USB 2.0 PORT
Keyboard Language	PER-KEY RGB BACKLIT UK MECHANICAL KEYBOARD
Operating System	Genuine Windows 10 Professional 64 Bit - inc. Single L
Operating System Language	United Kingdom - English Language
Windows Recovery Media	Windows 10 Multi-Language Recovery Image - Supplied on DVD
Office Software	FREE 30 Day Trial of Microsoft® Office® 365 (Operating System Required)
Anti-Virus	NO ANTI-VIRUS SOFTWARE
Browser	Google Chrome™
Notebook Mouse	INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Webcam	INTEGRATED 1MP HD WEBCAM
Warranty	3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery	STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Lock Yes

 

[SpyderTracks]

You use control center to manage the lights, it will be in running programs in the up arrow of the taskbar, or if you've reset windows at any time, you'll need to reconfigure your drivers and then install control center from your PCS account downloads.

 

[afj]

Downloads offered on my account is only for an entire reload of Windows? I don't suppose that is what you meant? I don't have control centre on my laptop as far as I am aware. It is certainly not running. How do I "reconfigure" the drivers? And which drivers?
Thanks
A

 

[SpyderTracks]

Downloads offered on my account is only for an entire reload of Windows? I don't suppose that is what you meant? I don't have control centre on my laptop as far as I am aware. It is certainly not running. How do I "reconfigure" the drivers? And which drivers?
Thanks
A

Have you reinstalled windows or done a windows reset?

 

[afj]

The laptop came with Windows 10. A long while ago I "upgraded" to Windows 11. So I guess that would be a "yes", Sorry, yes, I have found Control Centre. But there is no option I can find to adjust the keyboard lighting or RGB

 

[afj]

Ah - I have also found the following downloads. Are any of them what I need? Screenshot attached for greater clarity

 

[afj]

In case it helps here is the information on the currently installed drivers. As you can also see, no option is given regarding colours or the coming on and off of the backlighting

 

[SpyderTracks]

The laptop came with Windows 10. A long while ago I "upgraded" to Windows 11. So I guess that would be a "yes", Sorry, yes, I have found Control Centre. But there is no option I can find to adjust the keyboard lighting or RGB

Gaming center has all the RGB controls for the keyboard.

 

[afj]

So I guess I should download and install gaming centre from my downloads? I don't think I still have it on my laptop

 

[SpyderTracks]

So I guess I should download and install gaming centre from my downloads? I don't think I still have it on my laptop

You just said it was installed?

 

[afj]

I have it but it does not open. actually what I "thought" I said, or meant to say was that GamingCentre is available in my downloads on the PCSpecialist Download page for my account.

So - it IS installed on my laptop but does not open.
And there is a zip file on my downloads page for a Windows 10 GamingCentre

Sorry to be a nuisance. I may add that all my laptops from PC specialist have been the best machines I have ever bought.

 

[SpyderTracks]

So - it IS installed on my laptop but does not open.

What do you mean it doesn't open? Is there an error message when you double click the icon? It's a driver, you have to run it from running apps in the up arrow of the tasbar

 

[afj]

It is not listed in the up arrow of the taskbar. I assumed it was an App since it was listed under Apps. I had not realised it was a driver - I assumed it was a programme.

I can not see it under "processes" on Task Manager

 

[afj]

In answer to an earlier question, I have not reset Windows 11. But of course I did install Windows 11 over Windows 10.

 

[afj]

Sent this to support. I am still confused as to what action to take.

"https://www.pcspecialist.co.uk/forums/threads/keyboard-lights-stuck-on-blue.93701/#post-713655

I raised the following problem on the forum:

My keyboard lights are multicoloured during boot up but then turn to blue and stay blue. When I put the laptop into sleep mode, the blue keyboard lights remain on. I am not aware of making any changes to cause this. Is there software (driver or otherwise) I can down load to correct these problems?

I haven't got any very satisfactory answer. I gather GamingCenter controls the lights of the keyboard. My apps show that GamingCentre is installed but I can not access the program to change the light settings.

I have downloaded 09_GamingCenter zip from my downloads.

I note that it is for Windows 10 whereas I now have Windows !!.

Should I just try and reinstall this App/Driver? Should I remove the existing non functioning version first?"

 

[afj]

What do you mean it doesn't open? Is there an error message when you double click the icon? It's a driver, you have to run it from running apps in the up arrow of the tasbar

It seems that GamingCentre is an Application which comes with an*. exe file. Perhaps the application comes with drivers which controls the LEDs. Nonetheless, it is clearly an application and not "just" drivers. Hence I was "right" to state that I can not open it. Looking at other threads it is clear that GamingCenter is a GUI app to control the LED lights. Obviously it is possible that I may need an updated version for W11

 

[SpyderTracks]

It seems that GamingCentre is an Application which comes with an*. exe file. Perhaps the application comes with drivers which controls the LEDs. Nonetheless, it is clearly an application and not "just" drivers. Hence I was "right" to state that I can not open it. Looking at other threads it is clear that GamingCenter is a GUI app to control the LED lights. Obviously it is possible that I may need an updated version for W11

Urm, most driver installers are MSI or EXE packages actually that they install the inf files. It's not something we're going to be able to help with, you're best speaking to PCS

 

[davhun]

OK, tally ho, here we go.
My computer is a 10 year old Vortex II but has a Clevo chassis and a set of drivers which includes the Control centre. The control centre is a quick access to a range of features, only one of which is the backlight keyboard. Access to the control centre is by Fn/Esc. (on my computer). The User Guide book (not the Welcome Book) describes all.

Downloading the drivers from PCS gives you a list of drivers that you can install although it is generally best to allow MIcrosoft to do this in the first instance. However, one exception is the Control Centre which, on my computer, is called the 'Hotkey'. So, comparing your list of drivers with mine.

My drivers Your drivers
01 Chipset 01 Chipset
02 Video 02 NVidia VGA
02 NVidia VGA
02 NVidia VGA
03 Lan 03 Lan
04 Card Reader 04 Card Reader
05 Touchpad 05 Serial IO
05 IR Optional
06 Hotkey ???????? where is your Hotkey (control centre)
06 IR Storage optional
06 IR Storage beta optional
07 IME 07 MEI
07 IR Start optional
08 Audio 08 Audio
08 XTU Optional
09 Gaming centre
10 Soundblaster


Comment. The above was in 2 separate collumns but collapses when saved.

 

[davhun]

Added
Picture of Control Centre

 

[afj]

OK, tally ho, here we go.
My computer is a 10 year old Vortex II but has a Clevo chassis and a set of drivers which includes the Control centre. The control centre is a quick access to a range of features, only one of which is the backlight keyboard. Access to the control centre is by Fn/Esc. (on my computer). The User Guide book (not the Welcome Book) describes all.

Downloading the drivers from PCS gives you a list of drivers that you can install although it is generally best to allow MIcrosoft to do this in the first instance. However, one exception is the Control Centre which, on my computer, is called the 'Hotkey'. So, comparing your list of drivers with mine.

My drivers Your drivers
01 Chipset 01 Chipset
02 Video 02 NVidia VGA
02 NVidia VGA
02 NVidia VGA
03 Lan 03 Lan
04 Card Reader 04 Card Reader
05 Touchpad 05 Serial IO
05 IR Optional
06 Hotkey ???????? where is your Hotkey (control centre)
06 IR Storage optional
06 IR Storage beta optional
07 IME 07 MEI
07 IR Start optional
08 Audio 08 Audio
08 XTU Optional
09 Gaming centre
10 Soundblaster


Comment. The above was in 2 separate collumns but collapses when saved.

Thank you for your helpful research and comments. Most of the settings I have in my Windows Control Center. With thee exception of the backlit keyboard setting. I guess it must have got corrupted somehow with the endless Windows updates. I have written to tech support and will post their reply here. In my case it seems to be a clear case of re-installing the GamingCenter. But maybe with software updated for Windows 11