Laptop Crashing- GPU issues?

1

12kurtl

Member
Hi All.

Have had my laptop for around 2 years now and all of a sudden when trying to play games my laptop crashes with the following error.
"DirectX Error x DirectX function "RenderCore2DebugHandlers.setProcessBreadcrumbsCompleteNotify" failed with DXGI_ERROR_DEVICE_HUNG ("The GPU will not respond to more commands"). GPU: NVIDIA GeForce RTX 3060 Laptop GPU". Driver: 47141. Hang detected by RenderCore2 breadcrumb handler
and broadcast to Rc1 handler. This error is usually caused by the graphics driver crashing: try installing the latest drivers."

Does anyone know what this might mean? I have reinstalled games, drivers and windows multiple times but to no avail.

Here are my specs

Chassis & Display
Defiance Series: 15.6" Matte Full HD 240Hz 72% NTSC LED Widescreen (1920x1080)
Processor (CPU)
Intel® Core™ i7 Eight Core Processor 10870H (2.2GHz, 5.0GHz Turbo)
Memory (RAM)
16GB Corsair 2666MHz SODIMM DDR4 (2 x 8GB)
Graphics Card
NVIDIA® GeForce® RTX 3060 - 6.0GB GDDR6 Video RAM - DirectX® 12.1
1st M.2 SSD Drive
1TB INTEL® 665p M.2 NVMe PCIe SSD (up to 2000MB/sR | 1925MB/sW)
Memory Card Reader
Integrated Micro-SD Memory Card Reader
AC Adaptor
1 x 180W AC Adaptor
Power Cable
1 x 1.5 Metre Cloverleaf UK Power Cable
Battery
Defiance Series Integrated 3 Cell Lithium Ion Battery (73WH)
Thermal Paste
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound Card
2 Channel High Definition Audio + MIC/Headphone Jack
Wireless Network Card
GIGABIT LAN & WIRELESS INTEL® Wi-Fi 6 AX200 (2.4 Gbps) + BT 5.0
USB/Thunderbolt Options
1 x THUNDERBOLT 3 PORT + 3 x USB 3.2 PORTS
Keyboard Language
15" DEFIANCE SERIES UK KEYBOARD
Operating System
Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10/11 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
BullGuard™ Internet Security - Free 90 Day License inc. Gamer Mode
Browser
Google Chrome™
Keyboard & Mouse
INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Webcam
INTEGRATED 1MP HD WEBCAM
Warranty
3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 3 to 5 working days
Welcome Book
PCSpecialist Welcome Book - United Kingdom & Republic of Ireland


Thanks in advance
 

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T

TonyCarter

VALUED CONTRIBUTOR
When you reinstalled the drivers / Windows, did you do a full, clean install or just overwrite them?

If the latter (such as Windows Reset), then there may be corrupt drivers left over that is causing the issue.

For the GPU driver, you want to use DDU (Display Driver Uninstaller) to do a completely clean install of those too.
www.guru3d.com

Display Driver Uninstaller (DDU) download version 18.0.7.4

Download Display Driver Uninstaller (DDU) - Remove AMD/NVIDIA/INTEL Graphics Drivers Cleanly - DDU is a driver removal utility that helps you completely uninstall AMD/NVIDIA graphics card drivers and packages from your system, leaving no leftovers behind, including registry keys, folders, files...
www.guru3d.com www.guru3d.com
 
ubuysa

ubuysa

The BSOD Doctor
Download the most recent three drivers from the Nvidia website. Use DDU to uninstall the current driver and then install the latest driver. If that has a problem use DDU and install the immediately prior driver version. If that has a problem then use DDU and install the two-level back driver version.

If all three of the later driver versions fail then it's most likely to be the graphics card itself I'm afraid.
 
1

12kurtl

Member
Sorry for the delayed reply, kind of put it to one side and forgot about it!

Have tried all your suggested methods above but no luck. Reckon the GPU is likely fried. Just wondered if there is any hope in replacing the graphics card only? Or is it stuck to the motherboard within this chassis and likely the whole laptop needs replacing?
 
Bhuna50

Bhuna50

Author Level
12kurtl said:
Sorry for the delayed reply, kind of put it to one side and forgot about it!

Have tried all your suggested methods above but no luck. Reckon the GPU is likely fried. Just wondered if there is any hope in replacing the graphics card only? Or is it stuck to the motherboard within this chassis and likely the whole laptop needs replacing?
Click to expand...
I believe on the Defiance the laptop GPU is soldered to the motherboard so its not a straight forward GPU replacement - its a Motherboard replacement.

It might be worth sending it back to PCS for them to confirm - they can give you a quote then if its not under warranty any more - I guess you are still within the three years for the free labour though :D
 
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