Laptop screen just died…

P

PedramB

Member
Hello,

I am writing you this because litteraly 20 minutes ago, the screen of my laptop died and will not go further after showing (if it manages) the PC Specialist logo. I hear the startup music, but like I said, nothing, pure black screen.

There is another issue that had been going on for a while, or should I say since last time when I sent my laptop to be fixed around November 2021 after purchasing it on September 2021… the screen would suddenly freeze if I changed tabs on my laptop, meaning if I was playing WoW and I switch to my browser to quickly watch a video on Youtube, my screen would freeze and the pixels would gradually die out. Even though I decided to ignore this issue for a year (because it was actually quite rare for it to happen), tonight it came back full force on my laptop. And now I can’t use my laptop.

Must I send it to the PC Specialist headquarters to get it fixed? I’m actually unsure if I still have a warranty. And if I don’t have a warranty anymore, what then?

Thank you and please help me.
 
SpyderTracks

SpyderTracks

We love you Ukraine
PedramB said:
Hello,

I am writing you this because litteraly 20 minutes ago, the screen of my laptop died and will not go further after showing (if it manages) the PC Specialist logo. I hear the startup music, but like I said, nothing, pure black screen.

There is another issue that had been going on for a while, or should I say since last time when I sent my laptop to be fixed around November 2021 after purchasing it on September 2021… the screen would suddenly freeze if I changed tabs on my laptop, meaning if I was playing WoW and I switch to my browser to quickly watch a video on Youtube, my screen would freeze and the pixels would gradually die out. Even though I decided to ignore this issue for a year (because it was actually quite rare for it to happen), tonight it came back full force on my laptop. And now I can’t use my laptop.

Must I send it to the PC Specialist headquarters to get it fixed? I’m actually unsure if I still have a warranty. And if I don’t have a warranty anymore, what then?

Thank you and please help me.
Click to expand...
If it's showing the PCSpecialist logo, then it doesn't sound like anything wrong with the screen, sounds like a windows issue to me.

I would just do a clean install.
 
Last edited:
ubuysa

ubuysa

The BSOD Doctor
Start it up and shine a torch (or your phone's LED) on to the screen. Do you see any feint image on the screen via the torch/LED light?
 
SpyderTracks

SpyderTracks

We love you Ukraine
PedramB said:
UPDATE: the PCS logo doesn’t show up anymore, just a black screen now.
Click to expand...
In that case the backlight has likely failed and you'd need a replacement screen.

You'd need to create an RMA

Labour cover is included for 3 years as standard

Parts will be whatever you purchased. If that's run out then you'd have to pay for the replacement parts, but not the work to fit it.
 
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