laptop won’t turn on but power button is on

honxrr

Member
I’ve had my laptop since November. It was working yesterday and when I was finished with it I went to shut down but let it update first. I left it on charge overnight. I tried to turn it on this morning and first of all it turned on with three grey bars. I restarted it and now when I try to turn it on, the power light turns on and the fan turns on for a few seconds then turns off. If i keep it on the fan turns on again after a few minutes, then turns off again. The keyboard isn’t working at all either to turn backlight on or anything.

Not sure if it’s related, but screen has been a little glitchy now and then the past month or so, mostly when I switch to a different application. The speakers are also a little difficult sometimes and if i get any notifications, or sometimes just randomly, the volume will go very quiet or off completely and I’ll have to go into sound settings and click on the speaker again.

Not sure if there’s a defective part in it or something that could possibly be changed out, just wondering if anyone has any ideas of what it could be or how to fix it
 

honxrr

Member
can you post your specs from your orders page
Chassis & Display
Optimus Series: 17.3" Matte Full HD 120Hz 45% NTSC LED Widescreen (1920x1080)
Processor (CPU)
Intel® Core™ i7 Six Core Processor 10750H (2.6GHz, 5GHz Turbo)
Memory (RAM)
16GB Corsair 2666MHz SODIMM DDR4 (1 x 16GB)
Graphics Card
NVIDIA® GeForce® GTX 1650 Ti - 4.0GB GDDR5 Video RAM - DirectX® 12.1
1st Storage Drive
2TB SEAGATE 7mm SERIAL ATA III 2.5" HARD DRIVE WITH 128MB CACHE (5,400rpm)
1st M.2 SSD Drive
128GB PCS PCIe M.2 SSD (1100 MB/R, 600 MB/W)
Memory Card Reader
Integrated 3 in 1 Card Reader (Full Size SD / SDHC / SDXC)
AC Adaptor
1 x 150W AC Adaptor
Power Cable
2 x 1 Metre Cloverleaf UK Power Cable
Battery
Optimus Series Integrated 46WH Lithium Ion Battery
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
2 Channel High Definition Audio + MIC/Headphone Jack
Wireless Network Card
GIGABIT LAN & WIRELESS INTEL® Wi-Fi 6 AX200 (2.4 Gbps) + BT 5.0
USB/Thunderbolt Options
1 x USB 3.1 PORT (Type C) + 2 x USB 3.1 PORTS + 1 x USB 2.0 PORT
Keyboard Language
OPTIMUS SERIES RGB BACKLIT UK KEYBOARD
Operating System
Windows 11 Home 64 Bit - inc. Single Licence [KUK-00003]
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10/11 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
BullGuard™ Internet Security - Free 90 Day License inc. Gamer Mode
Browser
Microsoft® Edge (Windows 10 Only)
Keyboard & Mouse
INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Webcam
INTEGRATED 1MP HD WEBCAM
Warranty
3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour)
 

SpyderTracks

We love you Ukraine
Chassis & Display
Optimus Series: 17.3" Matte Full HD 120Hz 45% NTSC LED Widescreen (1920x1080)
Processor (CPU)
Intel® Core™ i7 Six Core Processor 10750H (2.6GHz, 5GHz Turbo)
Memory (RAM)
16GB Corsair 2666MHz SODIMM DDR4 (1 x 16GB)
Graphics Card
NVIDIA® GeForce® GTX 1650 Ti - 4.0GB GDDR5 Video RAM - DirectX® 12.1
1st Storage Drive
2TB SEAGATE 7mm SERIAL ATA III 2.5" HARD DRIVE WITH 128MB CACHE (5,400rpm)
1st M.2 SSD Drive
128GB PCS PCIe M.2 SSD (1100 MB/R, 600 MB/W)
Memory Card Reader
Integrated 3 in 1 Card Reader (Full Size SD / SDHC / SDXC)
AC Adaptor
1 x 150W AC Adaptor
Power Cable
2 x 1 Metre Cloverleaf UK Power Cable
Battery
Optimus Series Integrated 46WH Lithium Ion Battery
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
2 Channel High Definition Audio + MIC/Headphone Jack
Wireless Network Card
GIGABIT LAN & WIRELESS INTEL® Wi-Fi 6 AX200 (2.4 Gbps) + BT 5.0
USB/Thunderbolt Options
1 x USB 3.1 PORT (Type C) + 2 x USB 3.1 PORTS + 1 x USB 2.0 PORT
Keyboard Language
OPTIMUS SERIES RGB BACKLIT UK KEYBOARD
Operating System
Windows 11 Home 64 Bit - inc. Single Licence [KUK-00003]
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10/11 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
BullGuard™ Internet Security - Free 90 Day License inc. Gamer Mode
Browser
Microsoft® Edge (Windows 10 Only)
Keyboard & Mouse
INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Webcam
INTEGRATED 1MP HD WEBCAM
Warranty
3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour)
I would raise an RMA, that sounds like a hardware issue.
 

Martinr36

MOST VALUED CONTRIBUTOR
I'd take the back off and check all the internal connections and pop the drive and RAM out and put it back in
 
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