Led Keyboard Setting Issue

[Bradden]

A couple of days ago the LED's stopped working on my Vortex IX. I've tried my best to correct assuming it's a software issue not hardware related but think I've done all I can. Before I raise a ticket with PCS just wondered if anyone has any idea on how to fix.

I've uninstalled all software.. several times and tried using the software from PCS downloads and also the control centre from Clevo. I've also tried uninstalling the keyboard from device manager. Sometimes It just says module not supported.. sometimes it shows the wrong keyboard layout. Currently, it all looks ok on screen but still no lights on the keyboard. My only thought is that despite uninstalling the is something left behind.. possibly a registry key which is causing this issue. Either that or there is a hardware failure.

Any suggestions appreciated!

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Chassis & Display
Vortex Series: 15.6" Matte Full HD 144Hz LED Widescreen (1920x1080) + G-Sync
Processor (CPU)
Intel® Core™ i7 Six Core Processor 9750H (2.6GHz, 4.5GHz Turbo)
Memory (RAM)
16GB Corsair 2666MHz SODIMM DDR4 (1 x 16GB)
Graphics Card
NVIDIA® GeForce® RTX 2070 - 8.0GB GDDR6 Video RAM - DirectX® 12.1
1st Storage Drive
2TB SEAGATE BARRACUDA 2.5" SSD, (up to 560MB/sR | 540MB/sW)
1st M.2 SSD Drive
500GB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe (up to 3500MB/R, 3200MB/W)
Memory Card Reader
Integrated 6 in 1 Card Reader (SD /Mini SD/ SDHC / SDXC / MMC / RSMMC)
AC Adaptor
1 x 230W AC Adaptor
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Battery
Vortex IX Series 6 Cell Lithium Ion Battery
Thermal Paste
COOLER MASTER MASTERGEL MAKER THERMAL COMPOUND
Sound Card
2 Channel High Def. Audio + Sound BlasterX® Pro-Gaming 360°
Wireless Network Card
GIGABIT LAN & WIRELESS INTEL® Wi-Fi 6 AX200 (2.4 Gbps) + BT 5.0
USB/Thunderbolt Options
1 x USB 3.1 PORT (Type C) + 2 x USB 3.0 PORTS + 1 x USB 2.0 PORT
Keyboard Language
MULTI COLOUR BACKLIT UK KEYBOARD
Operating System
Windows 10 Professional 64 Bit - inc. Single Licence
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Google Chrome™
Keyboard & Mouse
INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Webcam
INTEGRATED 1MP HD WEBCAM
Warranty
3 Year Gold Warranty (2 Year Collect & Return, 2 Year Parts, 3 Year Labour)
Dead Pixel Guarantee
30 Day Dead Pixel Guarantee Inc. Labour & Carriage Costs
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 13 to 15 working days
Promotional Item
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Welcome Book
PCSpecialist Welcome Book - United Kingdom & Republic of Ireland
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[Bradden]

Oddly.. it's come back on... but only with green lights.

 

[Bradden]

And it's off again.

Any thoughts on whether this is software or hardware related?

Sent from my ONEPLUS A6003 using Tapatalk

 

[Bhuna50]

Have you opened the back / checked the keyboard connections at all in case ones come loose?


Sent from my iPhone using Tapatalk

 

[ubuysa]

And it's off again.

Any thoughts on whether this is software or hardware related?

Sent from my ONEPLUS A6003 using Tapatalk

That sounds very much like hardware to me. Quite possibly a lose connector as has been suggested.

 

[Bradden]

I think you are right. It's not the easiest case to open.. I'll leave it until i have some free time to pop it open.

Thanks

Sent from my ONEPLUS A6003 using Tapatalk

 

[Bradden]

Finally fixed the keyboard. Seems the socket the ribbon is connected to is faulty. I've managed to get it fixed for now but guess I'll have to raise a return when things get back to a more normal state.

Thanks for the help.