Hello there boys and girls,
Recently in support centre we have had a number of customers calling with the following problems:
Blue screens
Freezes
General crashing
Low frame rates in games on performance systems
...and all sorts of different errors, alot of these customers have something in common, so I thought I would stick this here so people can see it and try this before calling if you happen to have such a device.
Now, before we go into it, I'm not saying do not buy Microsoft keyboards and mice, and its not a slander of them, they are good, and I personally recommend their hardware but it is one about their software.
If you have had issues like this and you own a Microsoft Keyboard and mouse, please check in the Programs and Features menu in Windows, look for IntelliPoint and IntelliType, either, both, or one of. Uninstall it. To get to this screen please do the following:
Start --> Control Panel --> Uninstall a Program/Programs and Features.
If you can't see it in here, you may also want to try this:
Do the above, then go to 'View installed updates'. Look through the ones for Microsoft Windows, and uninstall them if you see them.
Now the fact is that the keyboards and mice will work FINE without the software and the software just gives you a UI and couple of extra features based on not a lot, so you won't be missing anything.
As far as I am aware this does not affect the MS gaming hardware
Hope this helps!
Recently in support centre we have had a number of customers calling with the following problems:
Blue screens
Freezes
General crashing
Low frame rates in games on performance systems
...and all sorts of different errors, alot of these customers have something in common, so I thought I would stick this here so people can see it and try this before calling if you happen to have such a device.
Now, before we go into it, I'm not saying do not buy Microsoft keyboards and mice, and its not a slander of them, they are good, and I personally recommend their hardware but it is one about their software.
If you have had issues like this and you own a Microsoft Keyboard and mouse, please check in the Programs and Features menu in Windows, look for IntelliPoint and IntelliType, either, both, or one of. Uninstall it. To get to this screen please do the following:
Start --> Control Panel --> Uninstall a Program/Programs and Features.
If you can't see it in here, you may also want to try this:
Do the above, then go to 'View installed updates'. Look through the ones for Microsoft Windows, and uninstall them if you see them.
Now the fact is that the keyboards and mice will work FINE without the software and the software just gives you a UI and couple of extra features based on not a lot, so you won't be missing anything.
As far as I am aware this does not affect the MS gaming hardware
Hope this helps!
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