My computer shuts down

[KensuMathis]

Hi, I had bought my Desktop PC back in mid-Summer, but since last week, it just shuts downs or goes dormant, leaving the lights on inside the pc.

I did update the drivers from using GIGABYTE.

Here is my specs:

Case	PCS PRISM-X ARGB MID TOWER CASE
Processor (CPU)	Intel® Core™ i7 16-Core Processor i7-13700KF (Up to 5.4GHz) 30MB Cache
Motherboard	GIGABYTE Z790 GAMING X AX (DDR5, USB 3.2, PCIe 5.0) - ARGB Ready
Memory (RAM)	64GB Corsair VENGEANCE DDR5 4800MHz (2 x 32GB)
Graphics Card	8GB NVIDIA GEFORCE RTX 4060 Ti - HDMI, DP, LHR
Graphics Card Support Bracket	NONE (BRACKET INCLUDED AS STANDARD ON 4070 Ti AND ABOVE)
1st M.2 SSD Drive	2TB SOLIDIGM P44 PRO GEN 4 M.2 NVMe PCIe SSD (up to 7000MB/sR, 6500MB/sW)
1st Storage Drive	3TB SATA-III 3.5" HDD, 6GB/s, 7200RPM, 64MB CACHE
DVD/BLU-RAY Drive	NOT REQUIRED
Memory Card Reader	USB 3.0 EXTERNAL SD/MICRO SD CARD READER
Power Supply	CORSAIR 750W RMe SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable	1 x 1.5 Metre UK Power Cable (Kettle Lead)
Processor Cooling	PCS FrostFlow 360 Series ARGB High Performance Liquid Cooler
Thermal Paste	ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound Card	ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card	ONBOARD LAN PORT
Wireless Network Card	NOT REQUIRED
USB/Thunderbolt Options	MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System	Windows 11 Professional 64 Bit - inc. Single Licence
Operating System Language	United Kingdom - English Language
Windows Recovery Media	Windows 10/11 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software	FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus	NO ANTI-VIRUS SOFTWARE
Browser	Microsoft® Edge
Warranty	3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery	2 - 3 DAY DELIVERY TO REPUBLIC OF IRELAND
Build Time	Standard Build - Approximately 7 to 9 working days
Welcome Book	PCSpecialist Welcome Book - United Kingdom & Republic of Ireland

 

[Martinr36]

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[Bhuna50]

Is there any reason you used Gigabyte to update your drivers and not just run Windows Update? Were you missing some drivers or something?

Have you monitored temperatures at all.

Have you checked that the sleep mode settings havent been changed so its actually the machine going to sleep after a period of inactivity ?

What are you doing when the PC goes dormant / shuts down?

 

[KensuMathis]

Is there any reason you used Gigabyte to update your drivers and not just run Windows Update? Were you missing some drivers or something?

Have you monitored temperatures at all.

Have you checked that the sleep mode settings havent been changed so its actually the machine going to sleep after a period of inactivity ?

What are you doing when the PC goes dormant / shuts down?

Hi, it is because the drivers weren't showing for drivers updates through Windows and I had only found out that Gigabyte was able into install them

Yes when I had checked last weekend it was showing at 100° sometime after starting up.

It had only been changed last Sunday (to do a hard drive scan and Windows Defender Scan), which was after when the issue of the Desktop shutting down started.

I have started using UE5 template plugin, it seems to run ok from a clean template, but on the first build which usually takes long, it shuts down on that. It even had shut down on a full scan of Windows Defender, yet it can only do partial scans per hard drive?

 

[SpyderTracks]

Hi, it is because the drivers weren't showing for drivers updates through Windows

Where were you looking?

When you say it shuts down, do you mean a BSOD or just loses power? Or does it state it’s signing you out and shutting down windows?

 

[KensuMathis]

I had mainly bought this machine for the purpose of Animation and Postproduction work

 

[KensuMathis]

Where were you looking?

When you say it shuts down, do you mean a BSOD or just loses power? Or does it state it’s signing you out and shutting down windows?

Most likely loses power, I haven't seen the BSOD happening at all. It happens while in the middle of creating a new UE5 project.

When it shuts down, the interior light of the desktop computer stays on.

 

[SpyderTracks]

Most likely loses power, I haven't seen the BSOD happening at all. It happens while in the middle of creating a new UE5 project.

When it shuts down, the interior light of the desktop computer stays on.

And drivers? How were you trying to install them before resorting to the gigabyte updater?

 

[KensuMathis]

And drivers? How were you trying to install them before resorting to the gigabyte updater?

I didn't, I didn't even have a way until last week.

I know there's finding them through matching the components on the website, but it's hard finding that the time at the moment

 

[SpyderTracks]

I didn't, I didn't even have a way until last week.

I know there's finding them through matching the components on the website, but it's hard finding that the time at the moment

Drivers would have already been fully configured as you bought the machine with windows.

So it was already completely setup, all you needed to do was run windows update.

Unfortunately the gigabyte updater is known to cause issues.

I would suggest a clean install and start from scratch. Drivers are installed through optional updates component of windows update.

It would be wroth checking temps as well under a stress test with cinebench. While that cooler is a suitable size for the processor, the pumps just aren’t able to circulate as much coolant as a premium corsair and so are driven a lot harder.

 

[KensuMathis]

Drivers would have already been fully configured as you bought the machine with windows.

So it was already completely setup, all you needed to do was run windows update.

Unfortunately the gigabyte updater is known to cause issues.

I would suggest a clean install and start from scratch. Drivers are installed through optional updates component of windows update.

Yeah, but the issue still remains, I had still started before even using Gigabyte to install the driver updates.

The computer shutting down started last Tuesday week then I used Gigabyte to install the update during last weekend.

 

[SpyderTracks]

Yeah, but the issue still remains, I had still started before even using Gigabyte to install the driver updates.

Yes, but you can do any troubleshooting on a compromised OS as it introduces unknown variables that may contribute to the issue that you can’t account for.

So you need to know the OS is clean before you can start troubleshooting

 

[KensuMathis]

Yes, but you can do any troubleshooting on a compromised OS as it introduces unknown variables that may contribute to the issue that you can’t account for.

So you need to know the OS is clean before you can start troubleshooting

So how can I do this?

 

[KensuMathis]

Would I need to back up my files as well?

 

[SpyderTracks]

So how can I do this?

Normal clean install

Download a new copy of Windows using the Media Creation Tool to an 8GB (min) USB.
Boot that USB and choose a Custom Install.
Delete all UEFI partitions on the system drive (EFI System, Recovery, MSR Reserved, Primary).
Select the unallocated space that results and click the Next button. The installer will create the correct partitions and install Windows.
Run Windows Update repeatedly, even across reboots, until no more updates are found. This includes optional updates which are your system drivers.
You may need/want to download and install the latest graphics driver from the Nvidia/AMD website (they change so regularly the latest version isn't always in the Windows libraries).

This is also worth a watch

Would I need to back up my files as well?

Only if you have any on the C drive, but you should never store any data on the C drive anyway, it should all be on the secondary drive which you don't need to touch.

 

[Martinr36]

Only if you have any on the C drive, but you should never store any data on the C drive anyway, it should all be on the secondary drive which you don't need to touch.

And even better it should be backed up to somewhere such as onedrive or dropbox

 

[ubuysa]

Yes when I had checked last weekend it was showing at 100° sometime after starting up.

Looks like it may be an overheating issue to me.

Please download HWMonitor (free) and post a screenshot of the CPU temps and the GPU temp both at idle and at the biggest load you can put on it.

 

[KensuMathis]

Looks like it may be an overheating issue to me.

Please download HWMonitor (free) and post a screenshot of the CPU temps and the GPU temp both at idle and at the biggest load you can put on it.

Hi Ubuysa,

I have screenshot them

 

[SpyderTracks]

Hi Ubuysa,

I have screenshot them

CPU is overheating

The cooler has likely failed, you can RMA it as it's still in warranty, but I would strongly suggest upgrading the cooler to at least a Corsair H100i, you really want an H115i on that CPU.